This was my worst experience in a hotel ever. The Koox has a few hotels, I don't know where to start this review about the Koox City Garden. Maybe for the management. What an arrogant and pathetic people they have as staff. I.e: the hotel says they have internet connection but it doesn't work and when they say they fixed it, the router didn't reach my room so I have to go to the front desk. When it comes to breakfast, they offer me a complementary voucher for all my group (12 people) and the next day, suddenly they regret to offer and don't explain anything to us. Rooms are old, dirty, uncomfortable and there is no hote water!!! Oh yes, there is hot water, but only in the lavatory! That means there is no cold water in the lavatory!!! So be prepared to wash your teeth with burning water. Sleeping is very hard because the hotel is next to live music bars, so you can't rest until 3 or 4am.
Definitely, RUN AWAY for this hotel.
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- Also Known As:
- Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico