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“Just Lovely” 5 of 5 stars
Review of Allure Agave Acanto Hotel

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Allure Agave Acanto Hotel
4.0 of 5 Hotel   |   16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)   |  
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Ranked #5 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
GreenLeadersBronze level
Austin, Texas, United States
1 review
2 helpful votes 2 helpful votes
“Just Lovely”
5 of 5 stars Reviewed November 6, 2013

Located in central Playa just adjacent to the main street (5th Ave) and one block from the beach, Acanto is not only conveniently located, but the hotel exceeded our expectations. We rented a suite next to the courtyard pool with a full kitchen. The staff is friendly and accommodating; rooms are clean and cozy. The comfortable bed and practically sound proof room offered the best sleeping conditions : ) .

We look forward to returning with the whole family.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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555 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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London
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 1, 2013

We stayed here for approx 10 days in a standard room. We had pre-booked, through Expedia, a twin room but when we arrived the hotel had no knowledge of this and we were shown to a standard room. Carla sorted this out as soon as she could and we were shown to our new room. This room had no phone, minibar or water bottles and was on the small side, but was perfectly fine for us. If we stayed here again, which we would do if we went to Playa again, we would probably book a suite for the extra space and kitchen facilities.

All the staff, ESP Carla and Emma were v helpful and courteous. The hotel location is superb, and the small pool and roof terrace nice additions.

Room Tip: Go for rooms away from the road as they're quieter and have a little terrace.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Allure Agave Acanto Hotel, responded to this review, December 21, 2013
When booking through a third party website its always a good idea to contact us directly to confirm. we recommend reserving our Suites especially for longer term stays.

No matter what we will always accommodate our arrivals

The street is now pedestrian only so it is much quieter..
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

My stay was perfect. Exactly was I was looking for which was a smaller hotel with an authentic feel.

The samba music playing throughout the hotel was so nice and relaxing to hear everyday!
The breakfast was great and that it was separated from the hotel was such a nice experience.
The overall feel and service of the hotel is excellent and welcoming!

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 31, 2013

My husband and I were there the first full week in August. Walking through the gates into the inviting interior courtyard was a good beginning. The entire staff was terrific--very helpful, happy and easy going. Had good suggestions for eating, shopping and made reservations for me at a wonderful cooking school several blocks away (a highlight of the trip). The pool side appartment we stayed in was new, clean, well appointed and comfortable. The location is perfect and has underground parking (free) for folks like us that want a car to explore Telum and other sights near Playa del Carmen. The hotel is a half block off the major shopping area (5th Ave) and a block and a half from the beach. Acanto is associated with a beach club where you can get lounges, food and beverage (at a discount). Associated with a spa next door (very nice) and a reasturant around the corner that has great coffee and good breakfasts from omelets, to pancakes, fresh fruit to pastries. All in all, it was a fun, relaxing, pampered get-away. We will definitely go back.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, General Manager at Allure Agave Acanto Hotel, responded to this review, June 5, 2014
Hidden Charm is the key.... We are on a quiet side street and cater to those who appreciate privacy security and luxury

Thank you for your kind comments...
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Ewing, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

At an excellent location right off a side street of the main 5th Avenue you'll walk thru a small entrance into an elegant oasis where all of the rooms overlook an interior patio and a cozy pool. Our hotel concierge, Emma, was friendly, knowledgeable and very efficient. We stayed in a 2 bed/bath suite with a full kitchen (including a dishwasher, cooking utensils, bottled water in the fridge) and the smaller bedroom had a flat screen TV, small coffee maker, security safe and a separate entrance. There are chaise lounges, tables and chairs creating intimate spaces in the interior courtyard and soft jazz music in the evening. Emma helped coordinate our car service to the airport and our last night was spent having drinks in one of the rooftop hot tubs.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 26, 2013

Carla at the front desk was terrific. Great location in that you can walk everywhere in Playa, but are away from the street noise. Courtyard pool area is intimate and pretty. We were told 2 hours notice was needed to heat the rooftop hot tub, and since we were out and about and in non planning ahead vacation mode, we didn't use it. We stayed in a standard room which was clean, but very basic. There was a coffee maker but no coffee, cups, sugar, bottled water, refrigerator, etc. in the room. Wireless is at extra cost as is b'fast, and very low water pressure in the shower. Could use some sprucing up. Would definitely suggest staying in one of the nicer rooms. We were so happy to be in Playa Del Carmen and it was a good "base camp". Also enjoyed the beach club. Discounted food and drinks and great music.

Stayed October 2013, traveled as a couple
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matthew c, General Manager at Allure Agave Acanto Hotel, responded to this review, October 28, 2013
HI we are happy that you had a nice comfortable stay.

The voucher deals, Groupon, living social etc are for the smaller deluxe rooms only. These rooms do not have kitchen, refrigerator, etc ,but we are happy to provide one if asked.

We offer the Deluxe rooms as a more affordable alternative.

We have coffee water and fruit and granola bars in the lobby for all to enjoy.

the 1 2 and 3 bedroom units all have full kitchens. most guests prefer those rooms

Thank you and we look forward to your return
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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 22, 2013

My husband and I were staying at our timeshare in Cancun but wanted to go down to playa del Carmen for a couple of reasons.....5th ave.(shops. nice places to eat, and nightlife) and Akumal Bay(check this place out for sure before one of the mayor resorts takes this place over and destroys the ecosystem there).

First this hotel is right off 5th avenue and has great access to the ferry that goes to Cozumel. We were only there for one night but we would go back there again in a heartbeat. Let me tell you all the perks of staying at this boutique hotel:

1. LOCATION: You get a new room that it very well appointed in a great location. It is right off of 5th ave. and two blocks to the ferry to Cozumel and the beach club.

2. BREAKFAST: For only $6 pp you can add breakfast at a really nice place around the corner from the hotel. This included homemade breads, muffins, jelly, fruit, yogurt and granola, and coffee and juice. Also for $5 more, you can get a full breakfast of your choice. Very good. Or if you are staying longer then I would recommend that you get one of the units that has a full kitchen and make your own.

3. DECOR: This hotel is brand new and has really cool furnishings that are tasteful and very nice. The shower is big and luxurious. And if you choose to have a room with a full kitchen then you also get a living room and a cute balcony.

3. BEACH CLUB: Though the hotel is not beachfront and has a small pool in the courtyard to cool off in, you do get free access to the beach club that they are affiliated with that has chairs, umbrellas and a 10% discount on your entire bill for food and drinks. This was a great bonus for us since it was so nice to chill by the water, have a waiter come to you and you enjoy drinks and food by the ocean. The club has a very south beach and European flair to it. It has lounge music playing during the day and after 4ish a live band.

4. FREE WIFI AND CALLS TO THE US: If you book a room that has this perk, it is great. That way you can stay connected to your loved ones in the US and get all your emails.

5. PARKING: We rented a car from Cancun to get to Akumal Bay and Playa and it was so nice to know that there was garage parking on the premises included in our stay. Safe and easy.

6. STAFF: Staff was helpful, courteous, and answered all the questions that we have. The only thing and maybe because it is their low season, was that early in the morning and late a night it was harder to find someone at the front desk. But they always seemed to pop up at the right time.

I would recommend staying here is you are staying in Playa del Carmen for a day or longer. Great place in a great location!!

Room Tip: All rooms are well appointed but if your staying longer, get a room with a full kitchen that is basi...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Allure Agave Acanto Hotel

Address: 16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#5 On the Beach Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#19 Family Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Allure Agave Acanto Hotel 4*
Number of rooms: 21
Official Description (provided by the hotel):
Tripadvisor's Top Boutique Hotel in Playa del Carmen. Acanto Hotel NOW ALLURE AGAVE ACANTO has been praised by the Media. This hacienda-style property, one block from the beach and the area's pedestrian-filled la Quinta Avenida is set around a courtyard that's home to a swimming pool w chaise lounges and lanterns. Spanish accents influence the interiors, curved windows frame views of the gardens. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. Allure Agave Acanto also offers Penthouse accommodations with roof top areas with BBQs and sweeping views of the Caribbean Sea. Frommer's Travel Guide says" In my view, this property is the most romantic yet family friendly hotel in Playa del Carmen. There is intimacy and flair and a sense of isolation. The accommodations are endowed with color and texture, all encircling a swimming pool and softly lit courtyard that draw a division between this small enclave and the world outside the hotel's door. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great, just around the corner from La Quinta Avenida, on a secluded and quiet side street, surrounded by restaurants offering live music, great food and drinks. Allure Agave Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All guests will enjoy our swimming pool & BBQ, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and so much more. All of our accommodations are energy efficient and ecologically friendly. We provide organic natural soaps and shampoo for all of our guests and are a smoke free facility. We look forward to your stay with us in Paradise. The Hotel no longer offers Jacuzzi's on the property ... more   less 
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Allure Agave Acanto Hotel Riviera Maya/Playa Del Carmen, Mexico

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