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“Good place to stay” 5 of 5 stars
Review of Acanto Boutique Hotel

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Acanto Boutique Hotel
4.0 of 5 Hotel   |   16 St nte | Between the beach and 5th Ave, Playa del Carmen 77710, Mexico   |  
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Hotel amenities
Offers & Announcements
25% off with Breakfast
Ranked #17 of 198 hotels in Playa del Carmen
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good place to stay”
5 of 5 stars Reviewed January 17, 2013

Location is unbeatable - on a quite side street, but right around the corner from everything.
Matt ( the owner), Karen and Rafaela ( front desk ladies) treat you like a family and make you feel at home. The option to have a kitchen and 2 full bathrooms was a deal maker for us.

Room Tip: The hotel is newer and all the rooms are good. Choose a penthouse if you want your own grill:). But...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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370 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • Japanese first
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  • Russian first
  • Spanish first
  • Swedish first
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English first
New York City, New York
1 review
5 of 5 stars Reviewed January 17, 2013

I stayed at Acanto in Playa Del Carmen with my entire family over the holidays and could not have had a better experience. Rafaella at the Front Desk arranged anything we wanted from ATV excursions, to dinnner to in room dining and babysitters. The Property itself is fantastic, you feel like you are in your own home with Beautiful living rooms, kitchen, bedrooms and the bathrooms are similar to 5 start hotel rooms.

It is located dead center of Playa and nothing is too far to walk.

I intend to go back often.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

I had a great stay at Acanto. The location was amazing (right off the 5th), the hotel was beautiful, and the staff was amazing! Karen was extremely accommodating, we came a day after our initial check-in because of flight cancellation and she was more than understanding. She also gave us a map of highlighted points of interests, and even recommend her favorite restaurants. I got sick during my stay, and she offered to call the doctor for me, even though it was her birthday.

Honestly can’t wait to stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2013

We really had a wonderful stay at this property. We stayed in the penthouse suite and enjoyed the great amenities of this hotel. We were greeted by friendly staff and was able to stay in a nice, clean, and spacious room. I would definitely recommend this hotel location for your travel destination to Playa Del Carmen.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review, January 14, 2013
Thank you! Short Sweet and to the Point
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 13, 2013 via mobile

The hotel has many positives, it is well located and has lovely finishings. This was our first trip to playa in 12 years and we were amazed at the changes. Our initial impression of the hotel was somewhat marred by the crowd that was loitering in the lobby when we arrived, it was as if the cast of the jersey shore was on location with crass, scantily clad, cigarette smoking people en mass. The hotel is non- smoking, but when the crowd loitered outside the front door smoking, the wind brought it in.

Pros:
Well located
Friendly staff
Nice finishes
Garage available
Gym passes available to an exceptionally well equipped gym with spinning, yoga and other classes daily. The gym was half a block away
Comfortable bed
Exceptionally nice porter
Imprevist restaurant (around the corner from the hotel, although when recommendations were requested for dining, this was not suggested, but apparently there is some affiliation with the hotel) the restaurant, which I found purely by chance was exceptional and we dined there twice.
Spa- I had a manicure and pedicure there and service was very professional and the space was clean and well organized.

Cons:
Shower head was unable to be modified and felt as though you were being beaten by the force of the water. The shower head was positioned in a very awkward angle forcing you to be against the opposite wall to get the spray.
Hot water- this was something that was a significant problem, after 2-3 minutes in the shower, the water turned cold and needed about 30 minutes to reheat for the next shower.
Room 2 had no phone, so if you needed anything from the front desk, you had to walk across the courtyard to the reception.
We had signed up for the unlimited Internet use & calls to the US and Canada, yet there was no phone in our room. They sent a technician to the room after I had pointed out that we had registered for a package with no means to use a telephone. The technician said that there were no wires that had been run to the room to allow for a phone, he was supposed to return the next day when we were out to remedy the situation. In short, no phone ever materialized. Initially, the front desk told me that I would then just pay the same and use only the Internet. I pointed out that I had the expectation of being able to make calls based upon the package, it was then concluded that I would not be billed for the package.
Noise was not a problem until the last night of our stay 1/12 when there was a rowdy crowd until 4 am. There was no phone to call the reception to express concern.
The room, while finished in limestone and granite was dark and windowless, with the feeling of being in a deep cavern.
Housekeeping was pleasant, but there was sand on the kitchen floor when we arrived and it was never cleaned during our 5 night stay.
Internet was spotty and not consistently on. In the room, Internet was only available in the living area, but not in the bedroom.
Television- few English channels, not even CNN.
Thermostat control- there is an Eco control which means that when you take your key out of the power slot next to the door, the a/c turns off and you return to a hot room, the temperature automatically resets to 24C when the power turns on again. While I understand that energy is expensive, it is unpleasant to return from the beach to a hot room.

While the hotel has not control over its guests, there are many things that could be modified to make the hotel more comfortable and truly a boutique experience.

Stayed January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review, January 16, 2013
Hi and Thank you for the kind remarks and as well for the recomendations as we need these in order to improve the guest experiences

During Christmas and new Years and the BPM Music festival Playa del Carmen is packed with all sorts of people, Sometimes its best to travel off season when it is a little quietter.

Our property is non smoking, our staff is very aware of any loud guests and we control that very carefully, so that all guests inside the property can enjoy a smoke free , quiet and romantic atmosphere that we provide.

Upon check in our guests are provided with a list of our affiliated beach clubs abd restaurants along with discount cards to the beach clubs , gym and spa. Imprevevist is our favorite breakfast spot and guests are advised of this at check in.

We are environment and energy friendly hotel, all rooms have energy efficiant systems for air conditioning and electric. The majority of our guests apprecite our policies. Generally the rooms cool pretty quickly upon returning to the room. If its extra hot out it could take longer.

Our maids are always aware of any guest requests . When something is wrong we encourage the guests to report to our front desk and we take care of it very quickly. All rooms are swept and vacuumed prior to a check in and swept during a guests stay. It is possible that the maid missed a spot, and again we encourage all guests to make the front desk aware of any requirements or requests.

All rooms have double glass front doors, some of the bedrooms have double glass doors as well. All rooms have ceiling lights and floor lamps. it is odd that a room would be called dark or cave like.

All floors and baths are covered with a light colored marble and counter tops light colored Granite, just like the pictures show. We have had many positive comments regardling the cleanliness and decor of the rooms and property.

Upon check in the guest is offered a package of unlimited phone and internet. It turns out that this room was not yet connected as we just added this phoione service 2 days after the guest asked the wire was installed, of course the guest was offered a refund for the service. Now it is all set. and all 1 2 and 3 bedrooms have telephones.

Every room also has plasma tv with remote control in Mexico there are few channels w English, we have what is available.

The hot water heater was immediately replaced as a wire had shorted out and the shower heads are all top of the line high pressure Helvex and can be controlled from the handle

As always we welcome comments and suggestions from all of our guests
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Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

We can really recommend the apartments at Acanto! The rooms are big and nice, the cleaning where on top and it's located near by the beach! Thanks a lot to Rafaela at the service desk who helped us when we didn't get our rental car from Hertz! Thanks also to Antonio at Mayan Moon Transfers who met us at the airport and drove us to Playa del Carmen, to Chichin itza and to a Cennote! We can also warmly recommend Antonio!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review, January 14, 2013
Thank you for the positive review. yes all of our 1 2 and 3 bedroom units are relatively large. some opf course are larger than others it all depnds on the room type. if size is an issue for you please let us know.

Located just one block from the beach and steps to 5th ave most guest consider us to be in the best and quietest location in Playa.

New , clean and pristine we are for sure considered one of the top Boutique hotels in town

We look forward to your many returns
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New York, NY
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 11, 2013

I hate to write this review as Rafela and Karen were so nice, but I think the hotel needs some feedback on how to operate better.

I had some issues booking the hotel on their website. Turns out that their website had a bug in it so I had to book over the phone. When we arrived we found out that they overbooked the hotel and originally told us that we were going to be put into three different rooms for our four night stay. Not the best way to begin our trip. They tried to figure out the best way to rectify the situation. We arrived on an agreement that the staff will be responsible for moving our stuff while we're out. They offered to give us free breakfast. As we don't eat breakfast, we asked to have our wi-fi comped for which they agreed.

Luckily it turned out that we ended up staying in two rooms during our four night stay instead of three rooms. Even though they agreed to move everything for us, it was still a bit of an inconvenience as we had to make sure our suitcases were packed. But there was nothing more we could do about the situation.

One of the rooms did not have a phone. It would have been nice when one has an early morning pick-up for a tour to have one in the room. Another issue with the room -- lighting is not very good. The fluorescent lights, while energy efficient, look appalling and go against the romantic hacienda look they're going for. They had some incandescent lamps as well. We turned off the fluorescent lights and just used incandescent lights which wasn't really enough. In the first room we were in, there was no light above the bathroom mirror which did not make sense at all.

There were also issues we had with the wi-fi. There were three separate occasions where it went out. The first time the lapse only lasted half an hour. The second time we went outside and they reset the router which did the trick. The third time it was after midnight and we were already in our sleep clothes. And as we didn't have a phone in the room we couldn't call the front desk. The next morning the wi-fi was still not working so we went to the front desk. They were having problems with it so we ended up going to Starbucks.

In the first room we were put in (which was a suite), the AC wasn't really working in the bedroom section. In the second room, there was something wrong with the thermostat so we couldn't control it. It was either really cold or we had to turn the AC off. We ended up fluctuating between turning on the AC and turning it off completely.

On the bright side, the hotel was quiet even though it wasn't far from Fifth Ave. Staff was very nice and cordial and tried the best that they could. Beds were comfortable.

I feel that even though the hotel is billed as a 4 star, this really is more of a 3 to 3.5 star.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review, January 12, 2013
Yes the website had a glitch which has since been fixed. Luckily and happily we were able to upgrade the guest for half of the stay and only move them one time.

From time to time in Playa del Carmen the internet gets overloaded because of all the usage especially during the Christmas new years break however our staff usually has to just reset the system, if not our technical guy comes over . This is not a common occurrence

Every 1,2 and 3 bedroom units has a phone, the deluxe rooms do not, however we do have extras for the guests to use if needed

The rooms are all equipped with low voltage bulbs in the ceilings (as opposed to most hotels and condos that have no lights in the ceilings) as well as beautiful Onyx lamps on the floors and night tables that when illuminated are beautiful and romantic, as our pictures show. All bathrooms have ceiling lights as well. We find that some women require more light to out on make up than others and we have now added higher watt bulbs for better light.

The Air conditioning is central air, the thermostats are energy efficient and should not be turned down or up all the way. we have recommended settings and find that the rooms cool nicely when followed. With rooms being different shapes and sizes some cool differently than others

Overall I'm glad this guest liked the property, rooms and beds.
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Additional Information about Acanto Boutique Hotel

Also Known As:
Hotel Acanto Boutique
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Address: 16 St nte | Between the beach and 5th Ave, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Acanto Boutique Hotel 4*
Official Description (provided by the hotel):
Acanto Hotel Praised by the MediaTravel + Leisure Magazine says "Mexico’s Riviera Maya is known for its sprawling resorts, but the new, 27-room Acanto Boutique Hotel proves that low-key simplicity also has a place on the Yucatan peninsula. This hacienda-style property, one block from both the beach and the area’s pedestrian-filled Quinta Avenida, is set around a courtyard that’s home to a swimming pool lined by chaise lounges and lanterns. Spanish accents influence the interiors, where curved hardwood windows frame views of the Caribbean Sea. A bonus for value seekers: lobby-side Wi-Fi is complimentary, as is access to the hotel’s beach club, stocked with chilled towels and fruit for sun-seekers. And be sure to check in with the hotel concierge, who has close connections with nearby tour operators and language-immersion experts.Room to Book:The Penthouse units have sweeping views of the Caribbean from the private rooftop whirlpool.Insider Tip: Sign up for the hotel’s cooking course or the mixology lesson, which focuses on Mezcal, the distilled liquor from Mexico’s native agave.Frommer's Travel Guide says"In my view, this property is (dare I say it) the most romantic in Playa. There is intimacy and flair and even a sense of isolation. Seven stylish suites endowed with color and texture encircle a pool and softly lit courtyard. Figures of Buddha and Asian decoration add an exotic feel and draw a division between this small enclave and the world outside the hotel's door. The suites come with kitchens so you can, should you choose, limit your comings and goings. The rooms are large and comfortable and come with a queen or king bed. The location is great, just around the corner from Quinta Avenida, on a secluded street"About UsThe hotel is located on a pedestrian only street surrounded by beautiful restaurants offering live music and great food and drinks.Hidden behind Hacienda style gates and built around a lush tropical courtyard with swimming pool, Jacuzzi, sun decks and chaise lounges for sunbathing, we offer a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need.All guests will enjoy our swimming pool and rooftop Jacuzzi & BBQ with the most amazing ocean views in Playa del CarmenWe offer 1, 2 and 3 bedroom condominiums all including fully equipped kitchens, living rooms, dining rooms, Marble floors and bathrooms, Granite counter tops, air conditioning, ceiling fans, flat screen TVs and telephones, balconies or terraces.Our penthouse units all offer a private roof top with Soaking tub with jets, BBQ and table and chairs.All of our units are energy efficient and ecologically friendly. We provide organic natural soaps and shampoo for all of our guests and we are a smoke free facility.We look forward to your stay with us in Paradise ... more   less 
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