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Acanto Boutique Hotel: Traveler Reviews

4.0 of 5
16 St, between the beach and 5th Ave, Playa del Carmen 77710, Mexico
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$115 (USD)
Acanto Boutique Hotel
Ranked #17 of 193 hotels in Playa del Carmen
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240 reviews from our community

    Trip type
Traveler rating
    171
    53
    8
    2
    6
Date Rating
1 review
1 helpful vote 1 helpful vote
“Great condo, villa, staff and location.!!!! Gina P.”
5 of 5 stars Reviewed December 11, 2012 via mobile

We just returned from a 7 day stay at the Acanto hotel. As a group of 6 of us the Accommodations were great. Our penthouse was beautiful and spacious. Plenty of room for all to hang together And plenty of room for privacy too. The staff at this hotel was great. Friendly and helpful. A special thank you to Karen who really made our stay a pleasure. The location was perfect within close walking distance to the stores,bars,and beaches. This place is perfect for couples and families. Highly recommend this hotel. I already miss the hot tub on the rooftop overlooking one of the most beautiful beaches in the world. Thanks Matt.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sgp666 about Acanto Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review
December 17, 2012
I havent responded or commented on all the positive review recently as we have been swamped with reservations and happy guests at the hotel. But i want to take this opportunity to thank all the guests that have stayed at Acanto and have posted positive reviews for us and our staff, who work so hard to receive such reviews. So a big thank you to all and happy holidays and happy new year.
Matt
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Wonderful Experience!”
5 of 5 stars Reviewed December 10, 2012 via mobile

We just got back from Acanto and Playa and are already planning to return. The hotel and staff were great. It is centrally located within walking distance of everything, great restaurants, bars, shopping and the beach. The staff was very friendly and helpful. Highly recommend this small hotel. It reminded us of a recent small hotel in Madrid! You can't go wrong here!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
See 3 more reviews by Norman K for Playa del Carmen
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birch Run, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“staff and hotel outstanding”
5 of 5 stars Reviewed December 10, 2012

We recently stayed at Acanto and had a fantastic time. Matt, you have a staff that goes above and beyond in making sure our time there was the most enjoyable experience while we were in Playa. Karen was a joy to be around, she was very helpful in making sure we didn't have a want for anything.All your staff was gracious and always had a smile when were met. We definetly will be back again. The hotel has the best accomadations bar none. Thanks for the excellant time there

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dennis M about Acanto Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otisville, Michigan
1 review
“Accanto Hotel/EXCELLENT”
5 of 5 stars Reviewed December 10, 2012

We just returned from a 7 night stay at the Accanto Hotel. What a charming place. This is a first class place from the top to the bottom. Matt treated us well, they felt like family. The staff spoke very good English so translation is no problem. The location is steps away from 5th Ave. and only 1.5 away from the beach. Many days we enjoyed the sun from the rooftop, the ocean view is great. I will definitely return to the Accanto.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bob H about Acanto Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Pros and Cons”
4 of 5 stars Reviewed December 7, 2012

We just got back from our four nights five day trip... My expectations weren't high and I was sorta left with a feeling of 'look elsewhere for our next trip'. I would leave early morning and come back late at night... I would constantly wait every night for the security guard to show up or for a taxi blocking the entrance to move. The beds are rock hard and hot water will only run for five to seven minutes. I actually came across this hotel through a living social deal (price was around 288 plus tax). Initially, I was very upset on how an employee there insisted on getting my credit card information in order to check if my desired dates were available - I spoke with the owner and all was resolved. However, I was clear with my reason of choosing this hotel... I am getting married next year and looking to book at least 20 to 30 rooms. If this hotel turned out to be great, I would have all my guests book this hotel. When I arrived, the hotel was like 80 to 85 percent empty yet I received no upgrade or tour of the area. Towards the end of my trip, I received an email asking me about my transportation to the hotel from the airport (too late buddy). On the other hand, the location is really good, the rooms and public area are clean, and the two ladies in the front are nice. The amenities are somewhat cheap and housekeeping is very prompt with their service.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Juan_Vera about Acanto Boutique Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel, responded to this review
December 17, 2012
I would like to respond to this review in no particular order.
The guest claims that the hotel was 85% percent vacant ,
1. The guest would have no way of knowing our occupancy however it is the opposite, we were over 80% full otherwise we would have accommodated the guests request for a free upgrade, even though they came in on a discounted special
2. Our security Guard is on duty all night long and rarely not at the gates when a guest returns , however we have a bell to ring for the guard to come in case this does happen. it is not likely that this happened every night.
3. Taxis blocking our entrance? not sure i understand this the from of the hotel is a no parking zone and taxis unless dropping someone off do not block our entrance
4. the guest was offered a tour of the property and other room types more than once and declined each time, we have many guests who claim they want to have a wedding or reunion at the hotel and that they are doing a site visit, however we have found it is a way to get free upgrades from us, so when they decline tours or demand upgrades its usually not true
5. Amenities are Marble floors, granite counters, solid Mahogany furnishings, Plasma tvs, central air conditioning. Beautiful pool, Jacuzzi, gas bbq and much more.. we do not have cheap amenities
6. our beds are all posture pedic pillow top beds, We have never had a complaint that the beds are hard.
7. transportation emails go out automatically from our system when the reservation confirmation is sent, it is very unlikely it was sent after the trip
8. Lat every hotel requires a credit card upon making a reservation. In the future we will beware for those who refuse to give us the card.
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Additional Information about Acanto Boutique Hotel

Also Known As:
Hotel Acanto Boutique
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Address: 16 St, between the beach and 5th Ave, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Luxury Hotels in Playa del Carmen
#15 On the Beach Hotels in Playa del Carmen
#20 Family Hotels in Playa del Carmen
#42 Romantic Hotels in Playa del Carmen
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Acanto Boutique Hotel is Playa del Carmen's newest and most romantic, intimate and charming Boutique Hotel. We are located less than 1 block from the beach and the famous 5th ave. Our accommodations include a choice of 21 1,2 or 3 bedroom units with marble baths, central air conditioning, stainless steel appliances, full granite kitchens, Plasma TVs, internet and more. We offer full hotel services with beautiful pool, Beach club and gym access, spa, cafe, bar, underground parking, Concierge, private Jacuzzis, BBQs, tours, events and more. We have many happy guests from around the world and hope that you will experience our special world at the Acanto Boutique Hotel. ... more   less 
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