My boyfriend and I stayed at The Royal for 2 weeks 13th June – 27th June 2010. The trip was a much longed-for holiday, and we chose this hotel mainly because of the positive reviews on Trip Advisor.
Overall, the resort is very classy, elegant, and spotlessly clean. We cannot fault the staff or the hotel, but one thing would prevent us from returning…….
We stayed in room 355, an ocean view suite. The room was spacious and elegant, with a larger than average balcony with hammock. In our opinion, its not necessary to have an ocean view room, as all the suites are lovely and even a garden view is just as beautiful.
There is a free safe to store your valuables, a large, powerful shower, and great dressing / vanity area for ladies to use. The bathrobes and slippers were a nice touch.
Excellent quality throughout the resort. Beautifully presented dishes in the a la carte restaurants, the type of food served in high class restaurants in London. Especially memorable were the delicious fillet mignon steaks and tasty paella.
Pelicanos is a lovely spot for lunch, being situated on the beach, but our favourite was Marie Marie, an elegant restaurant serving an exquisite lobster bisque!
Outstanding - World class. The service at this hotel is the best service we have ever experienced. Without exception, every single member of staff that we encountered went beyond our expectations, and always with a genuine smile. It seemed the objective of every staff member was to make our stay as comfortable as possible, and they succeeded. A special mention must be made of Rosario, in the entertainment team, and Maggy, the pool waitress, and Fernando Cmacho, the Customer Care Manager, who was very helpful, courteous and friendly. It seemed to us that the staff were always working hard, willing to help in any way they could. We will always remember the wonderful service we experienced.
I had a pedicure in the luxurious spa, and it was well worth the $30. The surroundings are immaculate, and lots of people were reporting wonderful experiences of the massages there.
The entertainment in the evenings was on par with what we have experienced in hotels in Europe. The nightly shows start at 9.45pm and last for about an hour and a half. The shows included singers, dancing, music, and a casino night, and are held in the lobby bar. We preferred to go into Playa del Carmen after dinner, as the shows did not excite us much.
Location and beach.
The location of the hotel is perfect – right on a white sandy beach and very near to Playa Del Carmen, which makes a nice walk in the evenings. Shopkeepers do tend to hassle you to go into their shops, but this is usual and expected. We were quite surprised how expensive things were – for example 2 scoops of Haagen Daasz ice cream was 95 pesos, which works out at £5.80 or around $8.00, which is more than in Central London!!
We went parasailing on the Playa beach, which was $120 per couple and lasted 30 minutes, and we also took a snorkelling trip in Cozumel, which was good fun.
We were unlucky. We had 4 days of continual heavy rain, a tropical storm which was a consequence of Hurricane Alex. This put a dampner on the last few days of our holiday, but staff everywhere were cleaning away the water and trying to dry out the furniture. Other than this, the temperature was hot and humid (hair-curling weather!)
What would prevent us from retuning…..
In two words – the noise.
The hotel was occupied by 90% American guests. Unfortunately for us, there were at least 4 large groups of 25+, mainly wedding guest parties. These parties hollered, screamed and whooped their way through each day in the main pool, the noise was so unbearable, we couldn’t even read a book in peace. We retreated to the quiet pool, but we could not escape them in the restaurants. Sometimes at dinner we could not hear our own conversation. Our room overlooked the pool and these guests could be heard even from our room in the 3rd floor. there, and the screaming and hollering could not be drowned out even by turning the volume of the TV up.
One of the reasons we picked this hotel is that it does not allow kids, but the behaviour of these guests resembled high school at times (vomiting in a plant pot for example) and the rowdiness did not make for a peaceful setting. Perhaps we were just unlucky to encounter these rowdy groups. We did not allow it to ruin our trip, and took evasive action to avoid them.
Tips for future guests:
The staff really like it if you make an effort to speak a few words in their language. They don’t mind if you make mistakes – they like to teach you! It is a sign of respect for them, so please try. We made friends with the waiters and servers this way and it was fun for us to learn.
The Mediterranean restaurant (near the quiet pool and the coffee house) is air conditioned, and offers a more pleasant, cooler temperature than Spice for buffet meals.
A nice cocktail to try is the Mango Tango – a blend of rum, daiquiri, mango and strawberry over crushed ice…mmmm lovely and refreshing!
Make sure you go down to the pool early (by 8am) in order to reserve your sun loungers and pool floats, as these go fast!
We saw a lot of people sitting rather uncomfortably through the “sales pitch” of the Real Club…. avoid this if you are truly not interested in buying into the scheme. The sales staff try very hard , but its better to avoid it altogether than waste precious hours of your holiday.
Ladies – there is no need to bring your own hairdryer, the one provided is powerful enough.
An ice machine is situated on each floor, we found it a nice idea to take a cup from the bar and fill it on our way back to the room in the evenings for a cold drink in our room.
This hotel is a wonderful place to stay, made even more special by the staff who work there. You will want for nothing if you stay at this hotel, it fully deserves its 5 star diamond award. We enjoyed being pampered and spoilt for 2 weeks, although the rowdiness we encountered has put us off from wanting to return.
I didn’t think I would be saying anything negative in my review, However, the point of Trip Advisor is to be honest so that other travellers can learn from the experiences of others. I hope you have an enjoyable holiday.
- Also Known As:
- The Royal Playa Del Carmen Hotel Playa Del Carmen
- The Royal Playa Del Carmen Hotel
- Royal Playa Del Carmen
- Royal Hotel Playa Del Carmen
- Royal Porto Real
- Royal Playa De Carmen
- Royal Playa
- The Royal Playa Del Carmen Riviera Maya, Mexico
- Official Description (provided by the hotel):
- New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more less
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