I see so many great reviews of Esencia and the hotel rarely receives average ones but Im sorry to say, 3.5/5 is probably all I can give. I would not say that it is a 5 star resort though. Thats not to say parts werent excellent. Highlights....
Service - 4.75 to 5. Exceptionally cordial, friendly, attentive. Definitely showcases what was best about our stay - the people. Every aspect from ALL the servers at both restaurants to pool to palapas. Simon and Alfonso (sorry, might be Alfredo too); Filipe I think as well. I know Im leaving people out but this is what makes your stay. Housekeeping, concierge, check in as well.
Food - 4.25 to 4.5. Absolutely NOT resort food. Being from California dining options are immense and we are often dissapointed at resorts. Not the case at Esencia. I ate dinner 8 nights and not a single repeated special was offered! The lunch menu is even better than the dinner. Ceviche and seafood were always super fresh and over the top. Plenty of traditional dishes that Ive never tried and was very pleased with. The only knock is the slight Americanization of some parts of the menu (but I understand). With the variety of options on the Yucatan, this should be a no-brainer. And the plaintains, though traditional and local, especially in the desserts always seemed tough like undercooked potato. All in all, kudos to the chef(s). The food was excellente.
Beach - 3.5. Although quite nice right in front of the resort, its a disaster the rest of the way. Too much washed up garbage on the beach just 200 yards away, and all along it. Abandonded resorts at each end of the beach; one very close. There are plenty of much nicer spots in Mexico. Could also be more consistent with bringing around a mid-day refresher/snack than doing it every other day
Room - 2.5 to 3. Too many small problems in too average of a room to give it more than this.
- fridge made a buzzing sound that escalated. Had to unplug it so it would stop waking me up all the time. Had it "fixed". Still did it
- the personal plunge pool malfunctioned - it worked our first two nights. Then we just thought when we asked to have it turned on, it was just taking a while and ignored it for two days. Actually, it wasnt working after the first two days but we just didnt realize it. Then two more days of it not working. At which point the stay was over.
- a nice touch to have a DVD to watch movies but you need o turn the volume all the way up to hear it - and all that you can hear is background noise and interference which makes it impossible to watch
-our personal safe malfuncioned twice and locked us out of it. Once 20 minutes before we were leaving
-fruit is left in the room at turn-down - a peach that I cut into that was rotten and a pear with blemishes all over it. And apples. Its Mexico, not Washington state. I dont want what I can get at home. And the quality is not acceptable
-a rainstorm one night and when I went to the toilet in the morning there was water all over our bathroom. I just used towels to soak it up myself because I was tired of calling concierge to have things taken care of
When you are in such a small resort, your room is important because there is little else to do here. So these problems definitely detracted from our stay. Its an escape that you cant really escape from either. You cant walk anywhere except down the beach during the day or the 100 yards within the resort itself. Relaxation is probably what most people would come here for. And a resort that allows infants and toddlers, that feeling is completely neutralized. Im sorry but if you are this small and there's no way of having some seclusion, there's little reason the resort shouldnt be adults only. Its only 29 rooms. If relaxation is the "Essence" of what you stand for, you've missed the mark. I was far from at ease a lot of my stay here. For as many times as I needed to pick up the phone to have something taken care of, you would think that something would be suggested by management as a token for our troubles on our "Relaxing" vacation......
Buy the Meal plans. Its well worth the $$
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I thank you for taking the time to share your feedback regarding your recent stay at Esencia Estate. Kindly know that your comments and each of the unfortunate events you point out have been shared and reviewed with the staff and we will be reinforcing our efforts to avoid them reoccurring. The mechanical and technical issues have been addressed.
Please accept my apologies for theses inconveniences you had during your stay. It's a shame to know that we did not meet your expectations.
On the other hand thank you for recognizing the work of the Concierge, Housekeeping, Restaurant staff and chef(s) that you highlight and which I have passed on to them. As a team we will be working on consistency.
We do look forward to the opportunity of welcoming you back in the near future and making amends. Do let us know, we will be happy to assist with arrangements.
I remain at your disposal for any additional comments.
All the best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.