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“Don'tDo It!” 1 of 5 stars
Review of Carmen Suites

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Carmen Suites
4.0 of 5 Hotel   |   10a Av.con calle 14 bis, Colonia Centro | Quintana Roo, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #188 of 199 Hotels in Playa del Carmen
NYC
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Don'tDo It!”
1 of 5 stars Reviewed February 9, 2009

This grafitti plastered box was noisy, dirty and the people were rude when I asked questions or complained. This is not the place to be in such an otherwise beautiful location. This is an exception to the rule. Go elsewhere, anywhere.

  • Liked — Nothing.
  • Disliked — The Staff
  • Stayed January 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
    1
    5
    7
    3
    6
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Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Quintana Roo
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2008

This is not a place to enjoy facilities but to sleep, it is clean and quite. Everything is near, the beach and 5th ave with all kind of restaurants, so if you decide to book do not expect too much for what you pay for.
]The bath is clean but old and so are the rooms, I had a terrible view to a lot but didn´t mind. Playa del Carmen is so nice that you don´t have a need to be indoors.

  • Liked — close to beautiful beaches and 5th avenue
  • Disliked — the bathroom
  • Stayed June 2007, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Nuevo Leon
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2008

The hotel is nice, very clean but simple. We arrived at March 8 to 11 - 2008, my husband, two friends and I, and we had a very good time there. Every couple was assigned at the last minute to a 2 bedrooms suite (at the 3rd floor, with baggage and no elevator), which is very spacious and simple (all the walls are white and with few adornments) with living room and a small kitchen with antecomedor, frigobar and oven of microwave. The bath has good size, has 2 wash-basin (in and out). Also there is restaurant in the second floor, but we only pay for the room, without food, and we didn't know it. There's two bad things about this hotel: a) it's far away from the beach and from the 5th Avenue (about 3 or 4 blocks for any of them); b) as the transport station is at the far end of the 5th Avenue, you have to walk every day if you do not contract the trips to the parks, which include transportation from the hotel. If your plan includes take the beach sun, or pass the time at the restaurants or the disco, or visit Xcaret, Xel-ha or Tulum, you must be prepared for a long walk every day.

  • Liked — Spacious suites
  • Disliked — Far away of the beach
  • Stayed March 2008, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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oslo
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2008

Never in my life I see one hotel bad same that.I don`t understand people write good about this hotel!!!!!!!!!!!!!!!!This is not clean hotel,I have to call for change dirty sheet,the bath is horrible,only good is position hotel.

  • Stayed March 2008, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 15, 2008

Two blocks from the buzz at 5th avenue where all the shops, bars and restaurants are. Continue down the road and you are right on the beautiful beach of Playa del Carmen.

Nothing fancy but the rooms are nice and clean, good comfy king size bed, a sheltered garden and a nice pool area. The breakfast for 50 pesos is really nice, 100 if you want both continental and American breakfast. Don’t bother to pay extra for balcony, not much of a view, only traffic and other buildings...

Not a good option for old or disabled travelers; the road outside has heavy traffic, high sidewalks and no street lights.

  • Stayed December 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forli, Italy
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 27, 2007

The hotel was cheap,clean and near the 5th aveninda!
The beach is distant 100 metres!
We stay there 2 weeks and everithing was great:the breakfast,the room with a king size bed and the pool!!!
The hotel is simple but good!

  • Stayed June 2005, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed February 13, 2007

We just came back after a week at the Carmen Inn, and we had no complaints at all. The staff at the front desk was friendly and helpful. The rooms were efficient and very clean. The a/c was not great, however, the evenings were very nice and it was not needed. The location was absolutely perfect. It was 2 minutes to fifth avenue, and 5 minutes to the beautiful beaches. This hotel provides very good value for the money.

  • Liked — location
  • Stayed February 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Carmen Suites

Address: 10a Av.con calle 14 bis, Colonia Centro | Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Playa del Carmen
#76 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carmen Suites 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
Carmen Suites Riviera Maya/Playa Del Carmen, Mexico

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