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“Wasn't what we were expecting” 1 of 5 stars
Review of Motel Boutique Chocolate

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Motel Boutique Chocolate
Ctra Federal Playa Del Carmen-Tulum MZA 357 Lote 7 Y 8, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #133 of 200 Hotels in Playa del Carmen
Tokyo, Japan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wasn't what we were expecting”
1 of 5 stars Reviewed January 2, 2014

We acctually booked for five nights but after the second night we changed the hotel. The hotel is quite far away of playa del carmen and if you haven't got a car you need to catch a taxi on the high way (or you can order
one which will be a friend of the staff and charges you extra). The staff is poorly informed and unfriendly. None of them can speak english. You can park your car directly and anonymously in your own private garage. The room is clean but no furniture to store or hang your stuff. The rooms is more meant to spend a few hours in there. We would no recomend it.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

Traveler rating
    9
    0
    1
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    1
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6
Solo
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Business
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Jenkintown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 29, 2013

we booked hotel through booking.com. our hostess in mahahual called and confirmed. told us what the reservation was under. she is fluent in spanish. we left tulum, arrived at the chocolate boutique at 7:00 and they had no reservation for us. we were exhausted, and frustrated. and they only take cash but we booked it with our visa. make sure you double check or get a confirmation.
this seems to be a hotel for a couple get away. they don't take credit cards. 3 out of the available tv stations were pornography.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel Boutique Chocolate

Address: Ctra Federal Playa Del Carmen-Tulum MZA 357 Lote 7 Y 8, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites
Hotel Style:
#14 Best Value Hotel in Playa del Carmen
#77 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Number of rooms: 32
Official Description (provided by the hotel):
Hotel Boutique for vacations or romance, if you come to Playa del Carmen to get married we have the best suites in town for you and your family, for your bachelorette.We have beach club, pool inside the master suite, jacuzzi, parking private on your suite.We are near from xcaret, cenotes and Rio Secreto ... more   less 
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Also Known As:
Motel Boutique Chocolate Riviera Maya/Playa Del Carmen, Mexico

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