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“Central location” 4 of 5 stars
Review of Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
3.0 of 5 Hotel   |   Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #126 of 200 Hotels in Playa del Carmen
Manila, Philippines
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Central location”
4 of 5 stars Reviewed March 22, 2015

Stayed a few nights here in March 2013. The room was spacious and felt very homey. The design of the hotel is charming and looked very authentic. A short walk to 5th Avenue where all the restaurants and shops are located.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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164 reviews from our community

Traveler rating
    47
    57
    32
    16
    12
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25
68
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Oliver BC
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 17, 2015

What a surprise! One block from beach, one block from ADO steps from 5th Ave and QUIET!! Old fashioned service...beautiful towel art every day and old style Mexican decor. Would recommend this to anyone. The rooms are large and balconies overlook the shopping area or pool and beautiful courtyard. It is older, but rooms are very clean and staff Alex, Amy, Anna and Vanessa, thank you for a great stay. (two weeks)

Room Tip: We enjoyed the outer balconies to people watch. Third floor has a fridge.
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arkansas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2015

We stayed here on a Tuesday night. The hotel courtyard was very charming. The room was super clean. Mattress was comfortable but the pillows were a little lumpy. Water pressure was great, but we had to wait a little bit for water to heat up. Air conditioner worked great, so did the ceiling fan. Staff was friendly. The pool was too small to swim in unless your were a child, but it was pretty and added to the ambiance. We could not get wifi in our room, but got it outside our door (room 312). The location is super convenient to the ferry and bus. For the price, it was great. Far exceeded my expectations. We did not experience any noise during the night as a couple of the other reviews noted.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Oklahoma City
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 18, 2015

My boyfriend and I stayed two nights here and both loved it! The decor is charming, it's location is very convenient just off of 5th Ave, but located just far back enough to not deal with all the noise. The staff was very friendly and the hotel is nicely kept & clean. The only inconvenience is if you are driving, you have to pay to park or take your car to their main hotel (about 5 blocks away) and walk back. Overall, great place to stay!

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Toronto, Canada
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 24, 2015

Stumbled upon this gem, on a side street, 1 minute from 5th Ave. At 100.00US a night it was not cheap, but at peak season - to be expected. It is an authentic, Mexican style hotel with rooms around a central courtyard, with lots of color. AC and ceiling fan worked fine. No elevator - our room on the 3rd floor corner was spacious with a cupola in the ceiling and a balcony. Everything very clean.

Downside - chilly, small pool in the central courtyard - doubt anyone ever uses it, but it looks nice.

Sister property 4 blocks away offers free parking - a nice perk.

Room Tip: Room with the cupola - 3rd floor was large and charming
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 9, 2015 via mobile

What's not to love about this hotel?! We got in at 10pm and got a suite, paying less than expected for a beautiful room with a balcony. It's a great location, has a beautiful pool, enormous rooms with comfortable beds and friendly service. It'd be nice to have breakfast included, but perhaps it's not commonplace for hotels in this area.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore/Canada
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 1, 2015

I loved this hotel from the moment I saw it - it has a rustic, colorful Mexican style that I found really charming. It's a budget hotel - not a luxury hotel - but there are still lots of extras like a small swimming pool and an on-site bar and restaurant. For the price (about $40 USD + tax) I was really impressed by the room which was very spacious with a seating area with table and chairs. It had all the creature comforts including air-con, TV and hot water in the shower. The one thing that wasn't perfect was that the WiFi didn't work from my room on the 3rd floor. The location was also ideal for non-party people like me and the hotel was quiet at night but also a short walk to the bars, restaurants, and beach.

If I ever return to Playa del Carmen, I'll definitely be back.

Room Tip: If you want the WiFi to work from your room, stay on one of the lower floors.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Number of rooms: 34
Official Description (provided by the hotel):
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

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