We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, below average most else” 3 of 5 stars
Review of Hotel Hacienda del Caribe

Save Saved
You added Hotel Hacienda del Caribe to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Hacienda del Caribe
3.0 of 5 Hotel   |   Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #141 of 199 hotels in Playa del Carmen
Top Contributor
179 reviews 179 reviews
35 hotel reviews
Reviews in 71 cities Reviews in 71 cities
93 helpful votes 93 helpful votes
“Good location, below average most else”
3 of 5 stars Reviewed January 3, 2013 via mobile

We booked last minute and couldnt find much else available but this looked nice enough for a night. The rooms were dated but clean. Tube tv on the wall, old rusty but working AC unit, decent looking beds. The cons to our room: hole in floor of shower to ??, the water pressure was next to a trickle, hot water came sporadically for the second person only, no wifi in rooms, can see day light all of the way around the door, pool is more of a plunge pool size and had to ask for towels. But, was clean, quaint, good location downtown and price was decent. I'd stay here again in a pinch.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

125 people have reviewed this hotel

Traveler rating
    34
    42
    24
    15
    10
See reviews for
19
52
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Thunder Bay, Canada
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed October 23, 2012

i just spent two nights in playa del carmen. i decided to book a room that was close to everything i needed. this hotel fit the bill nicely. it is a short walk from the ferry and is right behind the ADO bus station so getting to and from either cozumel (via a $12 ferry ride) or cancun (via an $11 bus ride) is very easy and convenient. the hotel was reasonably priced and was very comfortable with a/c, ceiling fan, tv, and plenty of hot water. there is a restaurant onsite but as it was not open early enough for me,i had to eat elsewhere for brkfst. the beds were comfortable and the room was very clean. the bathroom was small and a bit run down but was not an issue. i probably would not stay here for an extended period of time but if you want a place right off 5th ave and close to transportation, this is it. i would stay here again. i stayed on the second floor and had zero issues with any bad smells as some other reviews have stated about the ground floor rooms.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zwolle, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2012

We didn't book this hotel. We get an upgrate from another one. But is was not really an UP grade. We had room 101 next to the pool, ground floor. The room didn't look clean and once in the shower a frog, a snail and a cockroach make its appearence. It was smelly to! Like sleeping in a cenote. Not a healty place to stay. We were glad that is was only for 2 nights..

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana, Slovenia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 31, 2012

I was staying 14 days in Hotel Hacienda Del Caribe in April 2011. The room was a one bedroom apartment, with two huge double bed, bathroom, table, sofa, balcony, well worth. Cleanliness was on high level, I have no comment. The staff is very friendly. Once the air conditioning broke down, they repaired it very quickly. Really very helpful staff. I will forever remember mister at reception, because he was so nice and compliant.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amherst, NS
2 reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 6, 2012

We have been to Playa del Carmen before and prefer the small hotel experience over the big resort/all inclusive experience.

This hotel is in a great location next to 5th ave and the beach, but not close enough to the bar district to be kept up at night by noise.

The pool looks small in the pics but we didn't find it too small and it was never crowded.

The design and the colors of this hotel really set the mood, and we loved our stay. We made many new friends and spent a lot of the hot mid-day sun hours in the hotel pool as there is easy access to shade and, of course the bar.

Our first room was a bit musty and had 2 double beds ( we had booked a king) so we asked for a second room. The hotel staff were very helpful and eager to assist and the second room was great.

Some of the rooms could use some minor maintenance (fresh paint, etc. , however the staff keep the rooms clean - fresh sheets every day and even under the bed was spotless.

Room Tip: We found rooms on the west wall bottom floor ( on the right when you first walk in) to be a bit must...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 15, 2012

This hotel is in a great spot, a very short walk from the main shopping area and the beach. Plus the ADO station is just round the corner, which is great for buses to/from other cities or from Cancun airport.

The building is very nice and it's pleasant being down by the pool. The pool itself is small, but it's still good enough for a quick dip if you're hot. The water is, however, rather cold.

We got one of the cheap rooms online, and as was perhaps to be expected, it certainly wasn't the best room in the place. Being on the ground floor, it had no natural light, so was rather dingy. I imagine the rooms on other floors would be brighter at least, though I think they cost more. The toilet seat was missing when we arrived, but a workman replaced it.

The staff were friendly and helpful, but one thing they weren't able to help with was the internet. Wifi was available on the first night, but went down the next morning and didn't return for the duration of our stay. It was very frustrating, for we had things to organise online and therefore had to go to an internet cafe. Before the internet went down we had to to outside to use it, despite our room being off the courtyard.

If you get a good deal for this hotel online it's worth staying here, but don't expect the Hilton, or a stable internet connection.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 30, 2011

This hotel is right by fifth avenue which has tons of silver to buy, currency exchanges, and restaurants. It is the tourist section of downtown. This hotel is decent for the money with friendly staff. However, you have to be a traveler that is ok with some must and a little dirt to feel somewhat at home. The location is wonderful because it is a block and a half to the beach and one block from the ADO bus station.

Stayed November 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Hacienda del Caribe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #141 of 199 hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Official Description (provided by the hotel):
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Cheap Tickets, Booking.com, HostelBookers, Tingo, HotelsClick, Priceline, BookingOdigeoWL and Otel so you can book your Hotel Hacienda del Caribe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Hotel Hacienda del Caribe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.