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“A great stay! Will return!” 4 of 5 stars
Review of Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
3.0 of 5 Hotel   |   Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #138 of 201 Hotels in Playa del Carmen
Amherst, NS
2 reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
“A great stay! Will return!”
4 of 5 stars Reviewed May 6, 2012

We have been to Playa del Carmen before and prefer the small hotel experience over the big resort/all inclusive experience.

This hotel is in a great location next to 5th ave and the beach, but not close enough to the bar district to be kept up at night by noise.

The pool looks small in the pics but we didn't find it too small and it was never crowded.

The design and the colors of this hotel really set the mood, and we loved our stay. We made many new friends and spent a lot of the hot mid-day sun hours in the hotel pool as there is easy access to shade and, of course the bar.

Our first room was a bit musty and had 2 double beds ( we had booked a king) so we asked for a second room. The hotel staff were very helpful and eager to assist and the second room was great.

Some of the rooms could use some minor maintenance (fresh paint, etc. , however the staff keep the rooms clean - fresh sheets every day and even under the bed was spotless.

Room Tip: We found rooms on the west wall bottom floor ( on the right when you first walk in) to be a bit must...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    38
    47
    27
    15
    11
See reviews for
23
55
4
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 15, 2012

This hotel is in a great spot, a very short walk from the main shopping area and the beach. Plus the ADO station is just round the corner, which is great for buses to/from other cities or from Cancun airport.

The building is very nice and it's pleasant being down by the pool. The pool itself is small, but it's still good enough for a quick dip if you're hot. The water is, however, rather cold.

We got one of the cheap rooms online, and as was perhaps to be expected, it certainly wasn't the best room in the place. Being on the ground floor, it had no natural light, so was rather dingy. I imagine the rooms on other floors would be brighter at least, though I think they cost more. The toilet seat was missing when we arrived, but a workman replaced it.

The staff were friendly and helpful, but one thing they weren't able to help with was the internet. Wifi was available on the first night, but went down the next morning and didn't return for the duration of our stay. It was very frustrating, for we had things to organise online and therefore had to go to an internet cafe. Before the internet went down we had to to outside to use it, despite our room being off the courtyard.

If you get a good deal for this hotel online it's worth staying here, but don't expect the Hilton, or a stable internet connection.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 30, 2011

This hotel is right by fifth avenue which has tons of silver to buy, currency exchanges, and restaurants. It is the tourist section of downtown. This hotel is decent for the money with friendly staff. However, you have to be a traveler that is ok with some must and a little dirt to feel somewhat at home. The location is wonderful because it is a block and a half to the beach and one block from the ADO bus station.

Stayed November 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guanajuato, Mexico
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2011

At the beginning i wasn't too sure about reserving this hotel but because of its location i decided to stay there, its 2 blocks away from the beach, one fron the ADO station and 3 from the pick up place for my tours.

I liked the design, and the services are ok, but unfortunately the lobby was under maintenance and it got a little noisy at some times. besides the small pool was in front of the workers so, it wasn't too comfortable to get in it!

The price was ok, not too expensive, but not cheap, and as they don't have restaurant, you can ask for a pass to the beach club that is 5 minutes away.

I would recomend this hotel if you are planning a short stay in Playa and are not planning to be long hours at the Hotel...

Room Tip: ask for second floor...
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  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 21, 2011

This hotel is OK for a last minute reservation. By this I mean, as long as you are absolutely sure that you do not have to cancel or if you need a place to stay for a night or two this is convenient to the local bus terminals in Playa del Carmen and 5th Avenue. The accommodation is adequate though a bit noisy.
The biggest problems I have had has been with the management nickeling and diming you to death. If you need to cancel, BEWARE! It took me over four months to get “some” of the money back that I paid up front to confirm a room. They assured me upon booking that I could cancel if necessary. I cancelled five months prior to my booking. I never did get all the money back that I had paid to Encanto Resorts. In order to get what I did back, it took daily emails / phone calls for weeks on end. I have currently given up trying to get the rest of my money back; a lesson learned and one that I will share with Trip Advisor and other travelers.
Happy Travelling!

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, FL
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed November 1, 2011

This was our second stay and after the first in May 2010 we posted a very positive review. Still wonderful this time around and we were on the third floor street side with a small balcony which had a view if the Caribbean and Cozumel. We had a spacious colorfully decorated room with a large bath. The staff and service was outstanding and the off season rate was MX $600 (about $55 USD). Be aware this 34 room hotel fills up even in off season and you should know that we met a couple who booked thru a third party sevice and the hotel had no record of that. So book on the hotel's site www.haciendadelcaribe.com to be sure. The breakfast bar was not open during this visit. One delightful feature in our third floor room was a ceiling cupola with stained glass and a rustic chandelier. Also, note that there is no lift and that you should not confuse this property with the Hotel Hacienda Real del Caribe.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, FL
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 10, 2011

Last year we fell in love with Hacienda del Caribe, so when we started talking about another trip to Playa del Carmen, we knew we were going to stay here again. Although Hacienda del Caribe is not directly on the beach, it is only a one block walk to the clear, warm, gentle waters of the Gulf of Mexico. Since summer is pretty much off season, our room was only $50 USD, the same price we paid last year. We had a very spacious room with a king size bed and a balcony. The whole hotel is kept spotless. The staff is very friendly and even said they were happy to listen to my pitiful attempts at Spanish. The courtyard with the small pool is a perfect spot to relax after a day on the beach. The hotel does not have a restaurant, but it is on 2nd Street a few steps back from Avenida Cinco where you will find lots of restaurants and bars. If you should happen to be on a tight budget like we were, just wander away from Avenida Cinco to 10th Ave. or 15th Ave. and you will find a variety of good restaurants where you can eat for $5 or $6 per person. We will be back again next year.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #138 of 201 Hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Number of rooms: 34
Official Description (provided by the hotel):
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

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