This hotel is right by fifth avenue which has tons of silver to buy, currency exchanges, and restaurants. It is the tourist section of downtown. This hotel is decent for the money with friendly staff. However, you have to be a traveler that is ok with some must and a little dirt to feel somewhat at home. The location is wonderful because it is a block and a half to the beach and one block from the ADO bus station.

At the beginning i wasn't too sure about reserving this hotel but because of its location i decided to stay there, its 2 blocks away from the beach, one fron the ADO station and 3 from the pick up place for my tours.

I liked the design, and the services are ok, but unfortunately the lobby was under maintenance and it got a little noisy at some times. besides the small pool was in front of the workers so, it wasn't too comfortable to get in it!

The price was ok, not too expensive, but not cheap, and as they don't have restaurant, you can ask for a pass to the beach club that is 5 minutes away.

I would recomend this hotel if you are planning a short stay in Playa and are not planning to be long hours at the Hotel...

This hotel is OK for a last minute reservation. By this I mean, as long as you are absolutely sure that you do not have to cancel or if you need a place to stay for a night or two this is convenient to the local bus terminals in Playa del Carmen and 5th Avenue. The accommodation is adequate though a bit noisy.
The biggest problems I have had has been with the management nickeling and diming you to death. If you need to cancel, BEWARE! It took me over four months to get “some” of the money back that I paid up front to confirm a room. They assured me upon booking that I could cancel if necessary. I cancelled five months prior to my booking. I never did get all the money back that I had paid to Encanto Resorts. In order to get what I did back, it took daily emails / phone calls for weeks on end. I have currently given up trying to get the rest of my money back; a lesson learned and one that I will share with Trip Advisor and other travelers.
Happy Travelling!

This was our second stay and after the first in May 2010 we posted a very positive review. Still wonderful this time around and we were on the third floor street side with a small balcony which had a view if the Caribbean and Cozumel. We had a spacious colorfully decorated room with a large bath. The staff and service was outstanding and the off season rate was MX $600 (about $55 USD). Be aware this 34 room hotel fills up even in off season and you should know that we met a couple who booked thru a third party sevice and the hotel had no record of that. So book on the hotel's site www.haciendadelcaribe.com to be sure. The breakfast bar was not open during this visit. One delightful feature in our third floor room was a ceiling cupola with stained glass and a rustic chandelier. Also, note that there is no lift and that you should not confuse this property with the Hotel Hacienda Real del Caribe.