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“Repeat business for sure” 5 of 5 stars
Review of Coco Rio Playa del Carmen

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Coco Rio Playa del Carmen
3.0 of 5 Hotel   |   Calle 26 no 125 | Entre 5ta y 10a Avenida, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #76 of 200 Hotels in Playa del Carmen
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Repeat business for sure”
5 of 5 stars Reviewed May 27, 2013

This hotel is beautiful, small, and fairly secluded in mid may. It's also in the heart of Playa Del Carmen and 5th avenue. As mentioned in an earlier review the hotel isn't cookie cutter and the rooms have all the regular amenities of a regular hotel, fridge, ac, wifi, TV with cable. The staff and front desk guys were great, especially Angel. On multiple occasions he went out of his way to help us out when he didn't have to and it reflects greatly on the hotel. It also confirmed my repeat business the next time we stay in the Yucatan. As a side note, I noticed a lot of people were complaining about the construction and music next door. I was in the top room closest to the construction and didn't notice a thing and the music is actually really nice at night. Not to mention It's only on Tuesdays and Thursdays from 9 -11:00PM. On top of all this the price is just right for the location.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
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    76
    25
    9
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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tHatGuRl
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 22, 2013 via mobile

I always stay here on my way in and out of the yucatan. Staff are nice and accomodating. Rooms are clean and sufficient for an overnight stay. They often have specials. They always let me park in front which is the maun reason i choose this hotel.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bogota, Colombia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 5, 2013

Since we arrived, Juan Carlos in the front desk was very polite and helpful. Our room was not fancy but it was very spacious, clean and there was barely any noise. We slept like babies! The location is perfect, very close to 5th avenue, close to mamitas beach and to a variety of shops and restaurants.

Would definitely stay in this hotel again!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BC, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2013

This is a very small hotel, great for people who aren't into cookie cutter rooms, and impersonal contact. There's no room service, gym, pool, or luxury, but the rooms are big and comfortable and include a fridge, the staff and cat are friendly, and it's in a great neighbourhood. I think the occassional live music next door should be at a much lower the volume - and the maids could keep it down in the morning - but regardless, I've enjoyed my stays there and will go back.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Drexel Hill, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2013

My experience at the Coco Rio was wonderful. Even while I was still in the process of making reservations, Juan Carlos was prompt, polite and very accommodating (I had to change check-in/check-out dates a few times). The hotel itself is beautiful - the swooping curves reminiscent of Gaudi and the feel is tropical, yet European. It is private and very clean, with lots of little places to sit outside and relax. And Blanca, the resident cat is the friendliest! I recommend the Coco Rio to anyone who is looking for a low key, European style home away from home.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Jalisco, Mexico
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 16, 2013

from all of my stays in playa, this one definitely was not the best, first of all, we were never advised that the lot next door was under construction so we had this terrible noise all day long, our room didnt have shades, so it was really uncomfortable waking up early because of the sunshine, although the staff was nice and eager to help, but nothing they could do to change the room, so not a nice experience after all...

Room Tip: choose the opposite side of the beach
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fabio306, Propietario at Coco Rio Playa del Carmen, responded to this review, March 19, 2013
Thank’s to Trip Advisor that allow us to replay this comment We are working very hard trying to keep our guests happy in a pleasant place to stay for their holydays.
As we are in a tourist area, builders only are permitted to work from 9 am to 6 pm., at this time they assuming that people are at the beach, we cannot do anything about the noise because they have permission. All our hotel rooms have blackout curtains, so we are sorry if it was not enough for this guest, as it is the first time we have complains about shade. We could not do anything to change room because at that time the hotel was full.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Coco Rio is the best place ever! Our room is so lovely and clean! housekeepers are excellent!
We love Angel! He is the best! and another guy who stayed at night shift too! We definitely will go back and stay with at Coco Rio! So convenient, clean, and fantastic stuffs! We wish we could stay there longer!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Rio Playa del Carmen

Address: Calle 26 no 125 | Entre 5ta y 10a Avenida, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
#16 Best Value Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coco Rio Playa del Carmen 3*
Number of rooms: 15
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Also Known As:
Coco Rio Playa Del Carmen Hotel Playa Del Carmen
Playa Del Carmen Coco Rio
Coco Rio Playa Del Carmen Riviera Maya, Mexico

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