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Secrets Capri Riviera Cancun: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating: 4.5 of 5 stars
TripAdvisor Popularity Index: # 3 of 154 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 290
Description: Nestled in 71 tropical acres & surrounded by endless white beaches; on the Caribbean & near the Mayan ruins; 33 km to the airport. This description is based on information provided by the hotel.
Address:
Carretera Federal 387, Chetumal
Cancun Km. 299, Solidalidad
Playa del Carmen 77710
Mexico
Check Rates: $552 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Secrets Capri Riviera Cancun

( 430-434 of 1,130 )
“Simply wonderful time at Capri”

Secrets Capri Riviera Cancun

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5 of 5 stars
Chicago, IL
Sep 12, 2006
9/9 found this review helpful

Just returned from a 10 day wonderful vacation at Secrets Capri. The resort is definitely for couples, so I would not recommend it to singles. The place and the staff were just amazing. Our favorite restaurant for dinner was Portofino, although we were very happy with all of the food at the resort. The live music at Portofino was wonderful. We went to the buffet for breakfast and ordered room service a couple of mornings - yumm. Lunches we did either at the beach, the Seaside Grill or just snacked on finger sandwiches and other snack foods at the lobby bar (they roll them out at 4 pm every afternoon). Of course, we really enjoyed our "magic fridge" which kept refilling itself every day with water and Coronitas (cute baby size Coronas). :-)) We miss it!!!

Everyone at the resort is so happy and smiley. As the other reviews said, same great service is given regardless of tips, but we felt like we just had to tip for the service we got, so I would definitely bring lots of singles. The front desk will change the $$ for you though, if you run out (US or pesos, as you wish).

We stayed in room 220, which was on the south side and "tropical view". At check in we were asked if we wanted to upgrade to an ocean and pool view room for $75/night (this appears to be standard, based on our discussions with other couples there). Since we were staying 10 nights, we figured that $750 would be better spent on massages and other things, so we stayed with "tropical". Our room was the very first one on the side of the building, so we had ocean, beach and jungle view. It was really private and we were very happy with it. I would say - see your room first before you decide to upgrade.

Since we were one of the few couples there not on their honeymoon, anniversary (or married at all), we did not get towel art on our bed, which was totally fine and I am sure if we asked we would have gotten it. :-) We did get rose pettals one day and a huge lilly flower arrangement the other, which were just a couple of extra touches that the hotel did that made the stay really special.

One night we saw that the hammock area on the beach (by the way, they do remove the hammocks for the night) was lit up blue and the little gazebo area where they had massage tables set up for the beach massages was lit up red. They had put up sheets around them, set up a walkway on the beach with candles from the pool area leading to the water and had tikki torches right by the water. They also had a DJ spinning some music and had wine and champaigne available - it was a full moon and so the beach was set up for star and moon gazing. They also set up individual sitting/laying areas with sheets and huge white pillows on the sand around the beach for couples to lay down, sip wine/champaigne and star gaze... :-)))

We took out the kayaks and went snorkeling. My boyfriend did scuba lesson and diving as well and really enjoyed it, so he went again the next day and the instructor guys were so happy he liked it, they gave him a discount. I got the impression that all of the entertainment staff were just so happy if guests did anything (as opposed to drink at the pool bar all day everyday), but there was no pressure to - you could just sit at the pool bar, or in the pool or on the beach, which we did for the first day or two. :-) Jorge (diving and snorkeling guide), Jaime (scuba instructor) and Martin (the boat captain) were awesome - when my boyfriend went scuba, I went on the boat with him and they would just give me snorkeling gear - the reef is right in front of hte hotel, so it was nice.

The beach was OK - it does not even compare to Playa or Tulum. We also found that the beach was MUCH nicer if you walk ed south just about 10 minutes, which we did a couple of times (Maya koba, which is being built there will have a very nice beach).

The Mexican show at the hotel was very nice and the dancers were great. We took a picture with Pancho the donkey. :-))There were also two guitar guys at the Desires I believe on a Th or a Fri night - classic rock cover - they were great!

There is really nothing negative to say about the hotel. The toilet being sort of in the open - you can get over it, plus they give you incents to burn if you wish and you can turn the TV up loud or go on a balcony or whatever. Not a big deal at all.

One thing - watch out for the crazy wave runners. Even though the swimming area is roped off at the beach, one went right through it and almost ran over a couple. Pretty scary!

We did Tulum Extreme tour - highly highly recommend it. Zip lines, rapelling into the Cenotes/caves, snorkelling, the Tulum ruins and the beach - all for about $90. You can also buy a CD with the pictures that they take of you during the trip, I think for $20. You leave at 8 am and are back to the hotel at 4 pm. It was so much fun!!! The beaches in Tulum are AMAZING!

After the Extreme adventure, we had beach massages and they were very nice. I had a mani/pedi the first night and Margarita did a fantastic job. The spa is very nice. The gym was nice as well.

Trip to Playa was fun. We took a cab there and back ($12 each way). The hotel had a free bus or van, but you had to sign up in advance and it was on a strict time table (leave at 6, pick up at 10 or something like that). The cabbies also gave us good restaurant suggestions: the spelling is not right, but the good Mayan food restaurant Yal Cha? is on 8th st between 5th and 10th. If you go, ask for a table in their courtyard.

We also went to Tulum and had lunch at this small local restaurant right on the beach (I wish I remembered the name of it - turn left towards the beaches at the first intersection in Tulum, then turn left to go North, it will be one of the last beach access stops before you hit the ruins from the back entrance). They had an amazing mixed shrimp/fish ceviche and the chef's specialty marinated garlic/veggie platter. If you see Le Mezzanine restaurant/bar/hotel, stop in - we did not eat there, but it is worth it just to check out - it is a 4 room hotel right on the beach, with a swanky bar/restaurant attached.

We would stay at Secrets Capri again and would recommend it to anyone without any reservations! The area overall is simply amazing and the people are great!

  • This TripAdvisor Member:
    • Liked — service and location
    • Disliked — everything was great
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mv123's Summary
Date of Stay: August, 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 12, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $552 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“This place is the best!”

Secrets Capri Riviera Cancun

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5 of 5 stars
Pittsburgh, PA
Sep 12, 2006
16/16 found this review helpful

My wife and I just stayed at Secrets Sept 5 through Sept 9 for our 15th anniversary. I will start by saying I was very concerned as this was the first time we have stayed at an all-inclusive and also the first time we have been out of the U.S. I myself was concerned about being "stuck" at the resort without having a car to drive around and not really feeling comfortable in a foreign country even if we did. Due to those concerns, I only booked the trip for 5 days instead of 7 figuring if it was bad, at least we wouldn't be trapped for a full week. What a mistake!!!!! This place is like no other I have ever been to. The hotel itself is absolutely amazing. Marble everywhere, nice furniture, plants, flowers, turtle pond inside, etc. When we stepped in, we couldn't believe this place. Once we arrived, bellboys took our bags immediately and we were whisked to the check in desk. We were offered cool towles and chapagne while we checked in. Our room was ready so we went upstairs to unpack. Once again upon entering the room we were blown away. Absolutely wondefull. Marble bathroom with a big shower, jacuzzi tub, double sink, insense burning and classical music playing. Within minutes the bellboy brought our bags and gave us a quick rundown of things. We unpacked and left the room to go check the place out. I can't say enough about how nice this place is.

The staff was also very friendly and always were smiling and very helpfull. As others have said, we did take $1 bills and generally tipped a dollar for every drink delivered and $3 to $5 on meals depending on the service. There were a few times we ran out of ones while at the pool or beach and we still got the great consistent service with a smile even though we had no tips to give.

My wife and I have eaten at a few nice places over the years and the restaurants here rival any of those. We ate at the Seafood, Italian and Japanese restaurants for dinner, generally at the seaside grill for lunch and ate at the breakfast buffet every morning for breakfast, which was by far the most impressive buffet style breakfast I have ever had. They had every kind of bread, bagle, muffin and pastry there is. They had 9 or 10 different kinds of sausages & meats daily. They had cold meats and cheeses and deli items. They had mexican specialties like burritos, enchiladas, chilaquiles, beans, rice, etc. They had pre cooked - scrambled eggs, omlets, poached eggs, fried aggs and hard or soft boiled eggs, in addition to the "egg station" manned by a chef who would cook to order your eggs or omplets on the spot. They had a waffle station with multiple batter flavors, a crepe station with multiple fillings & toppings, breakfast sushi, fresh fruit, canned fruit and exotic fruit salads. Every morning they had a choice of 7 or 8 fresh fruit juices in addition to coffee, mexican coffe, hot chocolate and mimosas. They also for the non-adventurous had normal cereal and milk. Upon arrival you were offered the morning newspaper, your coffe cup or juice cup was filled, and you were off to fill your plates. As far as the drinks go, we never had a problem with them being watered down as some have said - as a matter of fact, I had to finish my wife's drink on more than one occasion because it was too strong for her. When I ordered any drink except the frozen ones, they did use top shelf liquor without having to ask for it.

For activities at the resort, there was always something going on (if that is what you are into) my wife and I were there to pretty much relax and not much more. They offered - beach volleyball, pool volleyball, bocci ball on the beach, archery, biking, kayaks, ping pong, pool tables, a bungee trampoline and much more. About once per hour, a member of the entertainment staff would walk around asking if you wanted to do an activity "beach volleyball? beach volleyball?" if you said no, they said "ok" and walked away to find someone else, but they did so with a big smile on their faces. They really seemed to love working there. and really enjoyed their jobs.

The beach and water I thought were great. About half way out, the sea floor did get a little slimy feeling, but once past that point and up until then it was all soft sand. I have read some people say that the water was cloudy and not real clear, we didn't experience that. I was in water to my neck and could look down, wiggle my toes and see them and I am 6'1" tall. Right where you get in the water, there was some coral and rocks, but this little band was only a foot or so wide and wasn't a big deal to us. The night before we were leaving there was a storm that came through in the middle of the night and when I woke up and went out on our balcony at 7:00am, there were about 25 staff members picking up rocks that had got washed up onshore. The beach was raked multiple times per day and seaweed and grass was never a problem either.

One thing we did while there that I would recommend to everyone is the F1 Adventure Tour it was called. We found it through a website called playa.info.com. You go out on military style zodiacs with twin 250 hp engines on each - 500 hp per boat. You cruise up and down the coast snorkeling, swimming, etc. We snorkeled in one place that 100ft deep and you could see the bottom plain as day! We also snorkeled on a reef and saw sea turtles, coral arches and many fish. On the way back to the marina, since there are two boats you kind of race hitting speeds up to 65 mph or so. It was a blast for sure!!

All in all, we were very sad to leave Secrets Capri and the Playa Del Carmen area and we are already planning our next trip down. We will definately be going back and would reccomend it to anyone looking for a laid back, adults only resort where you get top notch service, food and drinks.

  • This TripAdvisor Member:
    • Liked — Service
    • Disliked — Nothing
    • Tips/Secrets: — no
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coop471's Summary
Date of Stay: September, 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: September 12, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $552 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Memorable honeymoon”

Secrets Capri Riviera Cancun

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5 of 5 stars
Upstate New York
Sep 7, 2006
6/7 found this review helpful

My husband and I traveled to Secrets Capri in Playa del Carmen for our honeymoon this August. Everything about the resort was fantastic. The food was out of this world and offered a variety of restaurants and dishes to choose from. The service was incredible as well and even though we had gratuity included in our package we often tipped anyway as it was well deserved. The beach and the pool area were fantastic spots to hang out and although the resort occupancy was close to full when we checked in, it wasn't crowded at all! Our only regret is that we couldn't stay longer!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADKHoneymooners's Summary
Date of Stay: August, 2006
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: September 07, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $552 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect Romantic Getaway”

Secrets Capri Riviera Cancun

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5 of 5 stars
Kansas City
Sep 6, 2006
4/5 found this review helpful

We celebrated our 10th Aniversery at Secrets Capri the last week of August. The resoundingly positive reviews could not have been more accurate. The service, food and accomidations were as good or better than advertised. Our favorite restaurant was the Japanese steakhouse. Don't forget to ask for a flaming spanish coffee after your meal. My wife tried a massage on the beach and said that the spa was beautiful.

We had a wonderful expierence with Scuba at Secrets. I did my class and pool work before the trip and completed PADI certification with the open water dives on a great reef just 10 minutes from the resorts beach. My wife did not plan on diving this trip, but once we got there and she saw the ocean, she couldn't resist. She started off by signing up for the resort course dive, but then decided to go for full certification, completing the last two dives on a day trip to Cozumel. All the dives and instruction were through Aqua World. Their instuctors and staff were WONDERFUL!! Special thanks to Alfredo, Jaimie and Jorge!!!! If you decide to dive, the trip to Cozumel is well worth it! The wall dive is incredible.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScubaT's Summary
Date of Stay: August, 2006
Member since: September 06, 2006
Was this review helpful? Yes No
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Average price*: $552 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect”

Secrets Capri Riviera Cancun

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5 of 5 stars
Austin, Texas
Sep 3, 2006
18/18 found this review helpful

My wife and I celebrated our 20th Anniversary at Secrets Capri from June 26th to July 1st. We had a wonderful time. Before booking our vacation, I had read every posted Secrets review over the year prior to our planned stay. I found the reviews to be collectively accurate and of tremendous assistance. There are so many excellent detailed reviews for Secrets that rather than write another, I wanted to cast my own 5-star vote and offer my concurrence with all of the 5-star reviews that have been posted this summer. Instead, I will offer the following additional comments.

At check-in, we were put in a room on the north wing directly over the construction next door. I knew this because I had read prior reviews. Although I was asked to take a look at the room anyway and did so, I nonetheless asked to be moved to the south wing and away from the construction. Management happily complied with my request.

The in-room refrigerator cannot possibly keep the beverages cold. This is because it is housed behind a closed door within the TV armoir. We tried keeping the armoir door open but the maids always closed the door. I actually felt sorry for that little refrigerator locked within a Dutch oven.

Take commercial CDs, burn your own CDs, or assuming that you have the appropriate external cords, you can plug your MP3 player into the in-room DVD outlet jacks. Instant Van Halen, AC-DC, Tom Petty, George Strait, Toby Keith etc.---you can tell it was a 20th Anniversary.

I've never sailed before. After a 5 minute sailing lesson, I sailed solo on the free sailboat provided by the facility. My wife and I had a blast. Admittedly, my wife had a worried look on her face before I successfully completed the first turnaround. Bottom line, if I can sail, a monkey can sail. Don't miss taking advantage of this perk.

Order a beer "chileta" style. In sum, a chileta is a Modelo beer, in a salted glass, poured over lime juice and ice, with a wedge of lime. Very refreshing. A variation is the "michileta" which is the same thing but with added bloody mary mix. I did not care for the michileta as much.

I know we all pay good money to fly to Mexico and stay at these resorts. Like most people, I also don't like to throw money away. Nonetheless, I would strongly recommend that you take $50-$100 in singles with you. It made my wife and I feel good to tip the hard-working staffers at Secrets. These people will work very hard to make your stay enjoyable. While I believe that you would get the same A+ service whether you tipped or not, you will feel better and enjoy your trip more when you're able to recognize hard work and excellent service.

Finally, I have concluded that most of the negative posts had one of either two things in common. In some cases, the poster failed to recognize before their trip that Secrets Capri is aimed at Honeymooners, those celebrating an Anniversary or lovers. If you are expecting a fraternity mixer or a spring break atmosphere, you will be disappointed. Other negative posters simply have unreasonable expectations concerning drinks, food, dinner shows, etc. Maybe I'm easy to please but I found Secrets to be a dream vacation come true...I hope you do as well.

  • This TripAdvisor Member:
    • Liked — quality of the facility, service, drinks and food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinTexan's Summary
Date of Stay: June, 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: June 10, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $552 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Secrets Capri Riviera Cancun

( 430-434 of 1,130 )
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Secrets Capri Riviera Cancun Address

Carretera Federal 387, Chetumal | Cancun Km. 299, Solidalidad, Playa del Carmen 77710, Mexico