Just got back from a week stay at Secrets and this hotel exceeded my expectations. I am a travel agent, and I have the opportunity to see lots of different hotel options, and talk to lots of people staying at hotels. I had gotten a chance to tour this hotel once, and finally got to stay here.

The hotel, facilities and grounds are great. Very clean, great temperature, and everything feels very close. It is not a huge property and I loved this.

The staff is exceptional. From bartenders, to house keeping and the entertainment staff, everyone is warm, fun and smiling. Tipping does help but people are great all the same.

The beach is in good shape, the water can be a little rough. The pools make up for it however and they have some amazing floating mats for an afternoon nap

Food was delicious. Italian to Asian, seafood and even the buffett. All great. The crepes made at the morning breakfast are a particular favorite.

Honestly, if you find yourself complaining about this hotel you are either destined to have a bad vacation wherever you go and you enjoy complaining, or something else bad happened and you are taking it out on the resort

Stay here, you will love it!

We loved our stay at Secrets Capri from April 9th through the 14th.

The resort appears to be cheapest when staying Wednesday through Monday (only researched 5 night stays).

American Airlines flights from RDU to MIA and onto CUN were a breeze despite so many AA flights being canceled. We actually arrived early.

Jeromi Transfers were outside of baggage claim waiting for us. The rate was 80USD roundtrip and well worth it.

Check-in was fast and easy. Champagne and cool towels were provided. Ask for the anniversary package before you arrive as it includes some special treatment and coupons.

Room
We had requested room 114 which is the Oceanview Junior Suite closest to the water in the South wing, or room 163 which is the closest to the water in the North wing. We ended up in 112 which was 2 rooms from the end in the South wing. The room was perfect, towel art, champagne in the room, fruit basket, etc. The only minor negatives were:-we could hear our neighbors celebrating their honeymoon one evening
-the fridge was luke-cool, but just have room service bring you a bucket of ice (might as well have them fill it with your favorite beverage while you're at it).
-the bed was hard, but just ask for a pillow top mattress pad. The pad took the bed from almost unbearable to perfectly comfortable.
-The DVD player picture was unviewable, but we were able to connect our portable DVD without any trouble.
-The iPOD connected to the TV for in room audio only worked sporadically (requires RCA cable).
-The Oceanview was non-existent. The Oceanview Junior Suites appear to all be on the ground floor which means a pool view unless you get room 114 or room 163. The convenience of the walkout patio made up for the lack of a view.

The Resort
The grounds were beautiful, the pool was perfect, the staff were incredibly friendly (tip or no tip). The lobby is very attractive but we never felt like spending much time there. Just enough time to get a drink at the lobby bar or some Mexican coffee. We enjoyed the cigar lounge more (only when there was no cigar smoking in progress). The lounge has a beautiful view over the pool and out to the sea.

The Beach
The beach is exactly as described by so many reviewers. Beautiful sand, plenty of shade, nice hammocks (although they seem to be mounted improperly causing your feet to rest well above your head. Not a problem until the breeze blows the sand into your face).

The problem with the beach is the poor water color, seaweed and rocks. Not nearly bad enough to keep us out of the water, but not the most inviting either. We took a few wonderful steps in and thought everyone who complained was crazy. The we stepped into a small depression where most of the rocks had collected and experienced the well documented unpleasantness. Aquasocks should solve the problem. We went without and regretted it.

Activities
There are many activities each day, but be aware that they are often cancelled due to wind, weather or other resort events (i.e. weddings, banquets, etc.) I looked forward to beach volleyball while on vacation and of the 7 scheduled times, they only played once. Pool volleyball was more consistent and a lot of fun. Archery only occured on one of our 5 days due to wind. Windsurfing was also a challenge due to too much wind or too little wind or the instructor not being present at that particular time. Be aware that windsurfing is included, but the instruction is not. Included is the windsurfing board and an hour of frustration trying to figure it all out on your own. Not included buy available from 20USD is some instruction. I didn't have any money on me since I was getting into the sea, so I spent my hour getting quite a cardio workout. Never did manage to right the ship and get to sailing.

Food
All of the food was above average. We are gourmands and love the dining experience. This was our biggest concern heading into our vacation. The restaurants were better than we expected from an all inclusive resort, but not quite into the realm of great or excellent.

Room Service - early breakfast before fishing - very, very good. Riviera - almost everyday for breakfast - very, very good.
Seaside Grille - lunches (various seafood tacos, ceviche and sashimi) - excellent.
Seaside Grille - first dinner (a little drunk) - average.
Oceana - second dinner (windy outdoor dining) - very, very good.
Himitsu - third dinner (nicest design, small portions) - very, very good.
Portofino - last dinner - very good.
Yaxche - dinner in PDC (unique Mayan cuisine) - very good, possibly excellent if we had order better entrees. We went with the most mayan dishes and didn't know exactly what to select. You must try to Panuchos with cochinita pibil - incredible. The Maya sampler was good but not what I really wanted and the Blacked Stuffed Turkey was very unique in appearance (jet black) but not fantastic.

Advice
-If you've selected Secrets, relax, enjoy your trip, everything will be at or above your expectations.
-don't overpack. We had outfits for day and evening. During the day we almost always wore our swimwear. Just a couple of shorts and t-shirts and outfits for each evening will get you through a 5 day trip.
-PDC is worth seeing once. Now that we've been there, I doubt we would visit the main section of town again. We would leave the resort for other activities, but no need to see the overpriced shops more than once.
-Sunscreen, sunscreen, sunscreen! We saw many people ruin their vacation within hours of arrival. Bathe in SPF 70 and get your tan under the less powerful rays back home. Most people were badly burned in under an hour.

Recap
American Airlines - Great (only delay came when leaving so we had to spend 2 more hours at the resort.)
Jeromi Transfers - Great (pickup was easy even with flight delay)
Hotel - Very Good
Room - Very Good (Deluxe Oceanview on the 3rd floor of North or South wing if you want real Oceanview)
Beach - Good (watch out for the rocks or wear aquasocks)
Food - Very, Very Good (this was our biggest concern and we were not amazed but we were not disappointed either.)
Activities - Good (I didn't get my beach volleyball fix).

I highly recommend Secrets and would return without hesitation. Thanks for a wonderful anniversary and we look forward to our next visit.

My wife and I love to travel and decided to return to the Mexico Riviera for the third time. We really enjoy the combination of white sandy beaches, turquoise seas, culture, and the festive atmoshphere that the area offers. I had high expectation for Secrets based upon the recommendations from a travel agent and reviews on the net.

The welcoming experience: Upon arrival, guests are sat in the lobby and offerred a flute of champagne with a cool towel. This is a nice touch, but also a convienent way of making up for a slow check in process. We booked the standard room through Travelocity. At the check in desk, we were told that only rooms with two twin beds were available. We paid $340 more to upgrade to a room with a King bed. Everyone we talked to at the resort, had the same experience. The check in experience was more typical of a time share than a resort.

The rooms: Comfortable bedding, nice decor, marble bath and shower, stocked fridge, and nice size balcony overlooking the pool. We had no problems with service and thought the rooms were nice.

The food: We liked the food at the italian restaurant the best. All of the restarurants serve small portions and offer slow service. The food was good, but not memorable. The service was poor and unfortunately memorable. We only ate at the buffet two times, once for breakfast and once for dinner - okay but nothing great.

The pool: Nice pool. No problem with getting a lounge chair. The pool area gets lively around happy hour. I was disappointed with the limited entertainment around the pool area. The quality of pool bar drinks are inconsistant. Nice place to relax.

The beach: Okay, not great. The sand beach directly in front of Secrets in the best in this stretch of the coast line. Sand obviously has been imported from elsewhere to make up this beach. The quality of the beach drops off significantly on both sides of the Secrets property. The water is clear and has a greenish-blue tint, but not the gorgouse turquoise color that we had experienced in the riveria myan area just south of Playa de Carmen. No problem getting a lounge chair to relax on the beach. I love to jog on the beach, but found it challenging due to the pitch and lack of hard packed sand. Secrets does have a jogging trail along the driveway in the front of the property.

The entertainment: Disappointing. Nightly entertainment was minimal. The newly wed game was held in a room suitable for a business conference, not for entertaining guests. Secrets relies upon an ametuer staff to coordinate activities and is reflective in both the quantity and quality of entertainment.. We did enjoy the buffet on the beach with the local dance troupe.

Overall experience: Secrets is a nice property, but I did not get a Mexican experience. Food and entertainment is more typical of an American resort. We did enjoy the adults only aspect of the resort.. We had stayed at the Iberostar Tucan twice and would recommend the Iberostar over Secrets for better food, pool, beach, entertainment, Mexican feel, service, and value.

Secrets Capri, was truly the most beautiful and gracious resort I have ever stayed. Their art collection alone has to be worth millions. Ever floor and wall is polished marble. They offer round the clock room service, maid service and concierge. They have a nightclub, numerous bars and a nightly show. (For example one night they had a famous jazz singer from Cuba, a Las Vegas show girls show, and on one evening a comedian from the U.S. From greeting us at the door with champagne and cool towels, to the bar in their infinity pool, the five four-star restaurants with accomplished chefs, was all a wonderful surprise. It was a phenomenal experience. We were truly pampered for eight straight days. All the drinks were top shelf. It was all-inclusive including the water sports (sailing, kayaking, snorkeling, etc.), plus complementary daily excursions. The beach at this hotel, literally has the whitest cleanest sand on the Riveria. Actually the entire hotel is kept very clean and sparkeling.
Airfare – hotel for 8 days ended up costing 3748.00 for two people. We flew Continental, which was the best way to fly. They have television broadcasting and meals. However there are other airlines that fly there.
Do not stop to pay for a shuttle or a cab before you get outside. You will be kidnapped by a timeshare program that will really take away from your trip. I have attached the link if you care it check it out.
http://www.secrets-capri.com