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Secrets Capri Riviera Cancun: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,230 Reviews
5.0 of 5 stars
855
4.0 of 5 stars
236
3.0 of 5 stars
52
2.0 of 5 stars
59
1.0 of 5 stars
28
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 170 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 290
  • Address: Carretera Federal 387, Chetumal, Cancun Km. 299, Solidalidad Playa del Carmen 77710 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Nestled in 71 tropical acres & surrounded by endless white beaches; on the Caribbean & near the Mayan ruins; 33 km to the airport. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $572 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Secrets Capri Riviera Cancun

( 117-121 of 1,230 )
“The Good, the Bad (not much) and the Ugly (none)”

Secrets Capri Riviera Cancun

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4 of 5 stars
Toronto, Ontario
Apr 13, 2008
7/7 found this review helpful

Stayed at the Secrets Capri Apr 5-12. About us - married couple, mid 30's, mid 40's - have stayed in this region 8 times - most recently at the Royal Hideaway in Playa del Carmen, Jan 08. We chose this resort based on our positive experience at the Secrets Excellence in Punta Cana, where we stayed 2 yrs ago and reviews from TripAdvisor - we were booked at the Royal Hideaway and then hurricane Wilma hit 2 weeks before our trip and we switched to Secrets Punta Cana, last minute. Overall our experience at SC was good, very relaxing (we were looking for a week away to recharge and do very little besides lay on the beach and have some decent meals) and in-line with the majority of reviews on TripAdvisor.

Room - we had originally booked a garden view junior suite but were given an ocean view king - we kept the ocean view king as it was quite a nice room and was a small upgrade from the gvjs. Room well appointed with double sinks, separate tub and shower, lots of marble - you can see the pics posted above - the bed was comfy and the view was nice - we overlooked the Gulf and the Mandarin Oriental next door.

Beach - the beach at SC has been dissed quite a bit on this site, unfairly, I think - the beach is very nice - fairly flat and the sand quality is good - the water, on the other hand is less nice - it's more green than blue and that's due to a band of blackish seaweed that grows about 100ft offshore - I didn't find this to be much of a problem as the sea bottom in front of the hotel is very sandy and you can walk out and get wet to cool down easily. The water closer to Playa del Carmen is much nicer - turquoise and very clear right around the town. The beach/water gets nicer as you walk south along the beach from SC past the MO and Rosewood to the Fairmont Mayakoba - maybe 15-20% nicer - not night and day, as there is just less seaweed - the beach is constantly being groomed to pick up the seaweed that washes up on shore - much ado about seaweed here, but all in all quite a small issue

Grounds - not very much foliage and the interior of the resort (pool area) is mostly concrete - there are scattered garden areas but all in all the place isn't very lush - I found this to be noticeable and I'm not a plant/garden guy at all - what garden/foliage there was, was well manicured.

Food - overall good to very good - didn't experience the wow factor once (we travel a bit and are lucky enough to eat a decent restaurants both at home and abroad so this is probably the least subjective part of this review). There are 5 restaurants plus theme buffet nights (these are outside on the beach or by the pool), so enough choice. House wines were adequate at best - you can order off a separate wine list for an extra charge - the list was decent, if not overpriced (shock). My best meal was at Portofino (the one that gets no respect on this board) and it was simple - again, no wow factor, just good.

Service - this is the strongest area of the resort - the staff are very friendly and quite professional (language issues notwithstanding). We're not talking about 3 Michelin star service in the restaurants, but very solid overall - you get the impression that the staff are trying very hard to make your stay stress free and they do go that bit extra for you.

My only beef with this place is that lunch service at the beach restaurant was slow on busy days - took us 90 minutes to have lunch one day (not that we had anywhere to go but back to the lounger for some very important lounging). Once at dinner the service was a bit slow - these are small things overall.

We had a good time overall and I'd recommend Secrets Capri, but I don't thing I'd go back. In terms of value for money, it's pushing the low value area a bit and, there is a lot of competition at this price point in the area. Adios amigos

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigJ's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: $572 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The top of my list”

Secrets Capri Riviera Cancun

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5 of 5 stars
North Smithfield, Rhode Island
Apr 13, 2008
5/5 found this review helpful

How many ways can you say great. This was a great trip. The Hotel is by far the best place I have ever stayed. Every aspect was above average. We found that there was no trash any place on the property. I mean no butts no wrappers, nothing. The staff was unbelievable. They were helpful kind and very attentive. The rooms beyond belief. The food was very good and we enjoyed a great variety. The beach was awesome but high winds during our stay made it a bit less desirable than the pool. The pool is killer. Don't bother with the jet ski /snorkel tour. A little over priced, but very safe if you've never done it. We also went into town by cab for dinner and shopping again not one problem And I would recommend you get to some of the local ruins and go to town to shop. Over all my girl friend and I would agree that it was the best trip ever. So go and enjoy. Any questions don't hesitate to ask.

  • This TripAdvisor Member:
    • Liked — Clean, I mean super clean
    • Disliked — I had to back home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsheard100's Summary
Date of Stay: April 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: March 31, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $572 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“I will return!”

Secrets Capri Riviera Cancun

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5 of 5 stars
USA - Colorado
Apr 13, 2008
3/3 found this review helpful

This was an amazing resort! The customer service, entertainment staff and event staff were all perfect 10's! The food there was geat and the rooms heaven. I can't wait to go back next year!

  • This TripAdvisor Member:
    • Liked — The quiet setting and amazing ammenities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlmartin20's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $572 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not quite as good as I expected.”

Secrets Capri Riviera Cancun

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4 of 5 stars
Forked RIver
Apr 10, 2008
6/10 found this review helpful

Let me say right off, I am a travel agent. I sell this resort A LOT!
So, since every one of my clients has loved it so much I thought I would too. I didn't love it as much as they all did.
The other guest that we ran into for the first few days were not very friendly. I like to talk to people and no one wanted to be bothered. That got better after the third day. A new crowd come in over the weekend and everyone was much more fun.
The resort is very quiet. Shows at night were ok, nothing great. They did bring a big screen onto the beach to watch the final college basketball game. That was kind of neat when I knew my friends back home were watching it in their living room and we were on the beach!
The service is excellent. Can't find any fault there. Food was pretty good at the a la carte restaurants. Buffet for breakfast is excellent. Lunch and dinner at the buffet are not good. Very small selection. I am very picky and usually have better luck at the buffets finding something that I like. Not here.
Pool service is fantastic. Great lunch menu! And they bring it right to your lounge chair. That is the biggest plus that this resort has going for it.
I had to change rooms since our first room was on the first floor and it was SOOOOO noisey, I couldn't sleep the first night. They moved us to a third floor room but actually downgraded us since we started in a junior suite. But since I aksed to be moved and we only paid for a tropical view I really couldn't complain. Everyone talks about the shutters and lack of privacy in the bathroom. It is really strange but it really wasn't an issue for us.
The beach is not great but I knew that going in.
This resort is gorgeous. It's just not for me. I like more open air feeling at the resaurants and lobby. I always compare everything to Couples in Jamaica and they always come up lacking!
If you have any questions I will be happy to try answer them.

  • This TripAdvisor Member:
    • Liked — Pool drink/ food service
    • Disliked — Beach, food at buffet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travmagic's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $572 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A relaxing vacation”

Secrets Capri Riviera Cancun

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4 of 5 stars
Cortland, OH
Apr 7, 2008
3/3 found this review helpful

We stayed here for our honeymoon and had a wonderful time. We stayed in an ocean view Junior Suite - it was beautiful and they kept it very clean. The pool was huge - plenty of room for all the guests. We did have a couple rainy days, but still had fun playing ping pong and hanging out in their piano bar. There are several restaurants on the property and we enjoyed all of them. They also offer room service which was very nice as well.

It is not located on the greatest beach though, which was no problem for us - we spent most of our time by the pool. But, if you're looking for somewhere with a great beach, this is not the place.

Overall, we had an awesome time - it was a great place to relax after our wedding. We found that the employees there were very friendly and always willing to help, though some had a bit of a language barrier. Really a very nice all-inclusive!

  • This TripAdvisor Member:
    • Liked — pool area and the awesome restaurants
    • Disliked — the beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ldblair's Summary
Date of Stay: July 2005
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: April 07, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $572 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Secrets Capri Riviera Cancun

( 117-121 of 1,230 )
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Secrets Capri Riviera Cancun Also Known As

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidalidad, Playa del Carmen 77710, Mexico