Stayed at the Secrets Capri Apr 5-12. About us - married couple, mid 30's, mid 40's - have stayed in this region 8 times - most recently at the Royal Hideaway in Playa del Carmen, Jan 08. We chose this resort based on our positive experience at the Secrets Excellence in Punta Cana, where we stayed 2 yrs ago and reviews from TripAdvisor - we were booked at the Royal Hideaway and then hurricane Wilma hit 2 weeks before our trip and we switched to Secrets Punta Cana, last minute. Overall our experience at SC was good, very relaxing (we were looking for a week away to recharge and do very little besides lay on the beach and have some decent meals) and in-line with the majority of reviews on TripAdvisor.
Room - we had originally booked a garden view junior suite but were given an ocean view king - we kept the ocean view king as it was quite a nice room and was a small upgrade from the gvjs. Room well appointed with double sinks, separate tub and shower, lots of marble - you can see the pics posted above - the bed was comfy and the view was nice - we overlooked the Gulf and the Mandarin Oriental next door.
Beach - the beach at SC has been dissed quite a bit on this site, unfairly, I think - the beach is very nice - fairly flat and the sand quality is good - the water, on the other hand is less nice - it's more green than blue and that's due to a band of blackish seaweed that grows about 100ft offshore - I didn't find this to be much of a problem as the sea bottom in front of the hotel is very sandy and you can walk out and get wet to cool down easily. The water closer to Playa del Carmen is much nicer - turquoise and very clear right around the town. The beach/water gets nicer as you walk south along the beach from SC past the MO and Rosewood to the Fairmont Mayakoba - maybe 15-20% nicer - not night and day, as there is just less seaweed - the beach is constantly being groomed to pick up the seaweed that washes up on shore - much ado about seaweed here, but all in all quite a small issue
Grounds - not very much foliage and the interior of the resort (pool area) is mostly concrete - there are scattered garden areas but all in all the place isn't very lush - I found this to be noticeable and I'm not a plant/garden guy at all - what garden/foliage there was, was well manicured.
Food - overall good to very good - didn't experience the wow factor once (we travel a bit and are lucky enough to eat a decent restaurants both at home and abroad so this is probably the least subjective part of this review). There are 5 restaurants plus theme buffet nights (these are outside on the beach or by the pool), so enough choice. House wines were adequate at best - you can order off a separate wine list for an extra charge - the list was decent, if not overpriced (shock). My best meal was at Portofino (the one that gets no respect on this board) and it was simple - again, no wow factor, just good.
Service - this is the strongest area of the resort - the staff are very friendly and quite professional (language issues notwithstanding). We're not talking about 3 Michelin star service in the restaurants, but very solid overall - you get the impression that the staff are trying very hard to make your stay stress free and they do go that bit extra for you.
My only beef with this place is that lunch service at the beach restaurant was slow on busy days - took us 90 minutes to have lunch one day (not that we had anywhere to go but back to the lounger for some very important lounging). Once at dinner the service was a bit slow - these are small things overall.
We had a good time overall and I'd recommend Secrets Capri, but I don't thing I'd go back. In terms of value for money, it's pushing the low value area a bit and, there is a lot of competition at this price point in the area. Adios amigos








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