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Secrets Capri Riviera Cancun: Traveler Reviews

4.5 of 5
Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Hotel amenities
Secrets Capri Riviera Cancun
Ranked #43 of 193 hotels in Playa del Carmen
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3,344 reviews from our community

Traveler rating
    2,074
    777
    290
    136
    67
See reviews for
Families
93
 
Couples
2150
 
Solo
28
 
Business
18
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“little honeymoon”
5 of 5 stars Reviewed November 21, 2012

My husband and I went to Secrets Capri for couple of days and had an absolutely amazing time. The staff, the service and entertainemnt was absolutely superb. Food was great also. There was an absolutely amaizing electric guitar player. There was also and absolutely fabulous circus adult show.
Rooms are very petty and comfortable, clean and beautiful.
Excellent drinks by the bar and good music in the club.

Room Tip: We have been to two different rooms and it seems like all the rooms in the hotel are nice
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask allavol about Secrets Capri Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Great Time!”
5 of 5 stars Reviewed November 21, 2012

This was my 6th trip to Mexico, but my first visit to a Secrets resort. As my husband and I were celebrating our first anniversary, we were looking for some privacy, romance and a few fun excursions. The Secrets Capri did not disppoint! It's an older property but well-maintained, with a busy crew always keeping the grounds and rooms looking sharp. We particularly enjoyed the amazing breakfast buffet, drinks and snacks served by Lucas at the pool (uno mas agua mexicanos? si!), and the specialty dinner restaurants were simply incredible. The Secrets serves the best food that I've had at an all-inclusive resort, and that's saying quite a bit. A simple rib-eye taco or a plate of chips with salsa and fresh guacamole was a culinary delight, and I was always the "girl who hated guacamole" before this trip!

The staff is friendly and fun, they always have a smile and a 'hola' for you, and they are always happy to help if you need anything - whether it's a bottle of water or a spanish lesson. :) We had a truly lovely time and would recommend this resort to anyone - the wonderful staff make your vacation experience remarkable.

Room Tip: Our "ocean-view" room didn't have a particularly good view of the ocean; it was more o...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BlondeBeachBum about Secrets Capri Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“best honeymoon”
5 of 5 stars Reviewed November 20, 2012

just got back from 2 wks stay at the secrets resort and had the best honeymoon ever all the staff where so friendly and always willing to help you in what they could would highly recommend this resort and cant wait to go back

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask vero72 about Secrets Capri Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, California, United States
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Best Food of Any Resort!”
4 of 5 stars Reviewed November 20, 2012

I usually stay at a RIU Palace when I travel to Mexico but a friend recommended this resort so we decided to give it a try. It is much smaller than any of the RIU resorts but it is still very nice. I have to say the buffet is about average but the main dinner restaurants were each 5 stars. The rest of the resort is a bit aged but still kept up very nicely. The Hot Tub is barely warmer than the pool so not much for relaxing in. Entertainment was all above average and the young man who plays 2 times a week in the evenings at the lobby bar is very good.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Image T about Secrets Capri Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, Colorado
1 review
4 helpful votes 4 helpful votes
“Third time is a charm”
5 of 5 stars Reviewed November 20, 2012

Well, we are back to reality after spending 9 days at your beautiful resort! Our third trip to Capri and you did not disappoint! Your staff, food, service were all wonderful....again! We will miss Rita's omelets, drinks in the lobby served by Laura and Virginia, cervezas served by Noe and Lucas at the pool, Arturo bringing us special snacks each day with a smiling face and everyone at the Spa for their wonderful service! And Mario for his photography on the beach....we will treasure the moments he captured. Can't wait to go again!

We had an ocean front room and we have also had a junior suite with ocean view. The rooms are very comfortable and roomy. They are very diligent about keeping your frig stocked and have turn down service with little surprises when you turn in for the night. If there is something you need....you ask and it is done with pleasure.

The entertainment has consistently improved each time we go. Every night there was great entertainment in the lobby bar followed by a special event outside or in the ballroom followed by music, karaoke or talent in the Desires Bar.

Regarding the beach....over the years, the hurricanes have done their job. They have lost a lot of the beach but there is still room to enjoy and if you enjoy walking the beach, there is a long stretch of beach to take a long walk one way and going the other way we found a fresh water inlet. Beautiful clear water!! We loved how they added covered beach beds on the beach. We sat on the beach as well as the pool area. One side of the pool is the "happenin" side of the pool, while the other is the quiet side for floating and nap time.

We keep going back because it feels like home. We are comfortable and happy. The staff is amazing and the service too. The fact that so many staff remain working at Capri over the years tells you something.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Kelham about Secrets Capri Riviera Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Capri Riviera Cancun

Also Known As:
Secrets Capri
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Secrets Capri Riviera
Secrets Capri Riviera Cancun Riviera Maya/Playa Del Carmen, Mexico
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotels in Playa del Carmen
#21 Top resorts Hotels in Playa del Carmen
#25 Luxury Hotels in Playa del Carmen
#27 Family Hotels in Playa del Carmen
#31 On the Beach Hotels in Playa del Carmen
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Secrets Capri Riviera Cancun
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