My wife and I recently stayed with some friends at the Playa Maya from December 28 - January 4. This was our fourth time to Playa del Carmen, but our first time venturing away from an all inclusive resort. So after one week at a resort we took a taxi to Playa Maya. Right from the beginning the hotel staff made us feel welcome. As soon as they saw us with our luggage, two employees ran over and carried our suitcases across the beach and into the hotel. Upon check in, it was immediately evident they all made an effort to remember our names.
The next day, there was no need to get up early for beach loungers - the hotel staff had two set up for us already. After breakfast on the beach (included each day) we settled into endless days of relaxation on the beach. The service on the beach for food or beverages was always very good...with a waive of your hand to catch their eye, one of the staff would promptly come over to help us. The food was always excellent, although we really only tried a handful of items from the sizeable menu.
Our room was clean and cool (thanks to the A/C), with a wonderful view from the third floor. The deluxe balcony had a very comfortable king sized bed, flat screen TV, closet, safe and a small bathroom. We did find the hot water was limited each day, so if you need a long hot shower every day, you will be disappointed. Free wi-fi is available throughout the hotel and on the beach.
One of the many bonuses for us was the proximity to 5th Avenue in Playa del Carmen. A short one block stroll from the hotel, and the endless bars, restaurants and stores for shopping offer something to do any day or night. (for the night owls, you should check out Cocco Bongo - a late night club)
Overall we really enjoyed our trip and would absolutely return. If you are looking for large, all inclusive, luxurious and 5 star accommodations, the Hotel Playa Maya may not be for you. If you are looking for a small, comfortable, clean boutique hotel where the staff make you feel at home, I would highly recommend it. Never before have I stayed at a hotel where I left knowing the names of so may of the staff. My thank you to Stepen Ryberg for answering all of our questions during the booking process and greeting us when we arrived. And my thanks to Marie, Oscar, Juan, Louis, Carlos, Jesus, Sergio, Luciano, Alberto and of course, Angelina, who provided a few extras without having to ask - like a powerbar when she saw all of our devices.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.