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“Yes,it felt like home.” 4 of 5 stars
Review of Playa Maya

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Playa Maya
Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #22 of 199 hotels in Playa del Carmen
Las Vegas, Nevada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
39 helpful votes 39 helpful votes
“Yes,it felt like home.”
4 of 5 stars Reviewed December 13, 2012

We booked 5 nights at the Playa Maya following 5 nights at a Cancun all inclusive. Yes, we definitely wanted a different experience and you get it with Playa Maya.

The previous reviews give an accurate account of the pros and cons of the property. We felt the pros FAR exceeded the cons. The staff is very, very friendly and actually seem to care that you have a good time. The named staffers in prior reviews are definitely as good as suggested. The place does feel like "home". The food? Well, the food (particularly the coconut shrimp and fish tacos) is among the best Mexican food in Playa Del Carmen. You can even bring your own bottle of wine to the restaurant and they will open it and provide glasses, giving you an unbelievable view of the blue sea. The room was clean, relatively spacious and the balcony in our 3rd floor room provided a great view. I would point out the bed was more comfortable than our new, high tech all inclusive in Cancun. The hotel will provide recommendations, and directions,for off site restaurants and attractions.

Now, the cons: you have to want to experience a boutique hotel to enjoy Playa Maya. If you want luxury, you will be disappointed. The pool area is miniscule and there's nothing to do inside the hotel if the weather turns bad. The internet service is mediocre. (We did not turn on the TV during our stay so we cannot comment on it.) We found the "one towel per person per day" policy rather stingy. We also found the detailed list of fines for lost items a bit of a turn-off when we checked in. The facility lacks an elevator and is not handicapped friendly. The bathroom is small and has only one sink. The hot water is limited. There are a very limited number of rooms with acceptable water views.

Would we stay here again? Of course. No question.

Room Tip: Rooms best for a view would include 302, 301 and 202. Most other rooms do not have a view of the vi...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2012

We stayed for 2 weeks at Playa Maya in a top floor room with balcony and sea view. It really suited our needs for pure relaxation, being right on the beach and so close to so many bars and restaurants.

The staff were very efficient and courteous, be it serving breakfast, putting out sun-loungers or cleaning the room (with much-pictured towel animals!). The room itself was clean, with a big comfy bed and good air-con, with fridge provided and unlimited drinking water on tap.

Main room for improvement would be to upgrade the internet and tv - internet was very unreliable and slow at best, while the tv lacked for english-language channels among the 80+ available.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 14, 2012

We came back to our vacation "Home" for the second straight year for all the reasons many others have mentioned before. We want to personally thank Stephen for a seamless booking and the superior staff he has put together that made our 1 week stay the 1st of October another memorable experience. I know I am leaving a few folks out but I have to thank Maria, Pablo and Julianna at the front desk, Juan and Fidel in housekeeping, and last but not least Luciano and Carlos and Alberto at the restaurant and beach for doing everything they could to make us smile.

Room Tip: Try a full body massage 1 hr $25us
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

I write this from Room 301, not from the lovely balcony, but in comfortable air conditioning, as the early November morning sun shines directly on the front of this beautiful little gem. Getting up at 6 am to see the sunrise from your balcony as the waves lap at the sand directly in front of you is one of the many benefits you get by staying here. Others include an extremely friendly and attentive staff, a mighty decent breakfast, comfy beach chairs, and a nice oasis from the buzz and rather frantic pulse that is Avenida Quintana, the main drag in these parts. My husband and I loved returning to Playa Maya in the evening: strolling down 8 Ave Norte, the trees twinkled from the lights entwined around them; the ocean that we could not see but hear beckoned. Standing there on the sand in the darkness, you see the lights of Cozumel in the distance and an amazing blanket of stars above your head.  Sure, your feet are sandy as you leave or arrive to this place, but who cares? Sure, wireless access is not dependable, but who wants to be connected to the world when you're less than a hundred steps from the ocean? 

Some practical notes: Stephen was very easy to correspond with to get the room we wanted. I think the prices are quite reasonable. The room we had was spacious & comfortable and super clean. It's not totally silent, but no noise that was bothersome. There's a little fridge where they give you a liter bottle of water every day. The hotel does not give change, but the bar will do their best to help you. The restaurant serves a full menu, and while we didn't take full advantage of it, the food we had was good and we could charge it to our room. Beach chairs are free for guests, and each guest gets a towel pass--just turn it into the front desk & they will give you one. They're nice sized towels too.

If you arrive by private transfer/taxi, etc. the driver will have to drive all the way to the end of 8 Ave Norte. They might want to know the cross street--it's the beach! Tell them to drive until they can't anymore. The Hotel Alhambra is on your right. You have to walk on the beach, around the Hotel Alhambra's restaurant and through Playa Maya's restaurant to get to the front of the hotel. One of the awesome wait staff will help you with your bags. Once Maria or Pablo shows you your room, get ready to relax and enjoy yourself. I know you will!

We hope to come back and enjoy more breakfasts with our toes in the sand.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 18, 2012

For our 25th Anniversary we booked a Deluxe Suite . The view of the beach is limited since you have tall walls on both sides of the hotel. The room was great, bed very comfortable, but the bathroom is small. Frig, and coffee maker in rooms was perfect. Very quiet hotel. Breakfast is included and very good. Pablo at the front desk is the best. Loved him. The girl during the day at the desk is also excellent. All the waiters were fantastic, but slow on serving you on the beach. One day I had to go in the bar area to get our own drinks. I would recommend this hotel, but thought the price was over priced for the rooms.

Room Tip: FYI, our bathroom windows opened up right above the balcony of the smaller suites. And the next roo...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
30 reviews 30 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 18, 2012

My girlfriend and I have been visiting Playa since 2006. The first years, 2006 and 2007, we stayed at the big resorts. They were ok since we really didn't know the area well. In 2007 we started exploring the downtown hotels, and with the help of Tripadvisor, we found the Playa Maya.
Our first stay was in 2008, and from the start we knew we had made the right decision. The location is great, the staff is super friendly, rooms are spacious, and the ocean is right outside the door. We always stay in the Jr. Suite with kitchenette. We also like that a nice breakfast is included with the room. What we really like is that the staff has remained pretty much the same throughout our visits. It's nice to see familiar faces. Everyone is so nice and helpful. We're looking forward to our 6th stay in a row March of 2013. The Playa Maya is definitely the best small downtown hotel in Playa.We look forward to returning every year.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 17, 2012

We just returned from a 3 days stay at the Playa Maya hotel. The owners, do everything possible to see that you have a wonderful stay. The hotel it is quiet and peaceful. Great value, great people and we hope to return.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Playa Maya

Address: Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#4 Romantic Hotel in Playa del Carmen
#12 Best Value Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Playa Maya, a boutique hotel opened in mid-2002, is located right on the beach in Playa del Carmen and just a block from 5th Avenue, the heart of activity here. Secluded location makes it a very tranquil property, providing the perfect base for exploring the nightlife of Playa and the wonders of the Mexican Caribbean, including a wealth of scuba diving, snorkeling and fishing activities, archaeological ruins of the ancient Maya at Tulum, Coba and Chichen Itza, the eco-parks Tres Rios, Xcaret and Xel-Ha, and Cozumel island and the facilities and attractions of Cancun, under an hour away by ferry and by car, respectively. ... more   less 
Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen, Mexico

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