This was our first time going non-AI in this area, and we thoroughly enjoyed it. We stayed for 11 nights in February 2012. Playa Maya is in a fantastic location, and it had a nice home-away-from-home feel to it. Noise was never a problem. I was worried about this, given the central location. I am a light sleeper, and I could hear some bass from Fusion during the night, but it was not enough to keep me awake. We were right close to all the action on 5th Ave and never had to walk far to find a great restaurant, or even just to pick up a mid-day gelato. There was a security guard who would ask for our room number each evening when we returned to the hotel from dinner. Cleanliness was excellent. The staff were all very pleasant. At the beach, Juan, Jesus and Lucio were attentive and pleasant at all times. Juan would even notice when I was trying to adjust my lounger, and would come and lend a hand! At the same time, they were never intrusive. We visited Mamita’s beach club and Wicky’s, but we liked the staff best at Playa Maya, and found the loungers more comfortable too. Food was very reasonably priced, in my opinion. Beer was $20 pesos (cheaper than water). Cocktails varied, but were very large and ones I tried were in the $60 to $70 pesos range. Some of the items we enjoyed included mango margaritas, pina coladas, coconut shrimp, chicken tacos, nachos, guac and chips with fresh pico de gallo, chicken strips and fries (for our daughter). Hamburgers were average. There is a small pool, which was never busy. I personally prefer the beach, but our daughter also liked the pool. It is 4 feet deep at the deepest end, so enough for her to swim in a bit. There was also a sitting area above the pool. There was usually someone at the front desk, and they were all willing to help with any questions we had; Pablo even walked with us to the store where we bought a phone card that didn’t work, to help us get a refund. Each morning there was a pot of coffee at the front desk and a bowl of packaged granola bars and/or cookies for guests to take. There are umbrellas for guest use too – something we found out after buying one for $15 US!
Throughout the booking process, and my many questions! Stephen was very quick at responding.
We stayed in room 304, a “Superior Ocean View” for most of our visit, and then in room 105, a “Jacuzzi Garden” room. I will give a bit of a comparison of the rooms:
Superior Ocean View had a small balcony with two chairs and a nice ocean view. We made use of the small coffee pot and mini fridge, which was always stocked with water. There was plenty of space in the room. The bathroom was nice – a bit small, but with a large shower – never a problem with water temperature, though the pressure was poor (we often find this in Mexico). Air conditioning was excellent. I would definitely stay in this room type again. The view was just like the photos on the website.
Jacuzzi Garden was large and lovely. The outdoor area is very nice, completely private with a fabulous large Jacuzzi tub surrounded by white curtains and a little bistro table and chairs. This would be a wonderful honeymoon suite. Due to the privacy of the room, however, you cannot see outside at all. For our purposes, we preferred the Ocean View room overall, because we liked having the ocean view.
What we liked the most, overall:
1) The beautiful beach!! And we never had a problem getting loungers, even if we slept in.
2) The delicious breakfast! My favourite choice was waffles with bacon, fresh tropical fruit, juice and coffee. We loved having our toes in the sand and watching the waves while having a leisurely breakfast.
3) The staff, including Stephen during the booking process.
The only negative I can think of is that beach towels were not available until about 9:30 or 10 a.m., so if you are an early riser this may be a nuisance.