We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“love playa maya” 5 of 5 stars
Review of Playa Maya

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Playa del Carmen
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Playa Maya
Save Saved
You added Playa Maya to your Saves list
Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #23 of 200 hotels in Playa del Carmen
Cherry Hill, NJ
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“love playa maya”
5 of 5 stars Reviewed February 7, 2012

This was our third time staying at Playa Maya, our fifth time beaching there. It is all it says. The guests are down to earth, not fancy. The hotel is clean. The staff could not do more. The cleaning service was in our room as we left for the beach, I came back half an hour later and she was still cleaning. There was nothing to clean! The food is the best, never leave the beach for lunch elsewhere. They don't even bug you to drink, but they are always there when you need them. There is a reason they have repeat guests. Juliana and Maria and Pablo could not be more helpful. There is nothing to do but relax, my kind of vacation.

Room Tip: top floor best view
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

533 people have reviewed this hotel

Traveler rating
    401
    93
    21
    10
    8
See reviews for
81
244
18
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
US
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 5, 2012

My wife and I, along with our daughter and her husband just returned yesterday from a week long stay at Playa Maya. To begin with, the entire booking process, and personal emails from manager Stephen Ryberg, was excellent. We had a small mixup with our reservations regarding rooms, but Stephen made it right for us and all turned out well. The staff of Playa were outstanding and the rooms (we had room 301) were kept spotless. We unfortunately had our room air conditioner die the second day of our stay and the hotel had it replaced on the same day. Our included morning breakfasts were outstanding and my wife and I ate lunch 5 of the 7 days at Playa and found the meals to be a good value and very filling. As is often mentioned here, the fish tacos and coconut shrimp were excellent, but I think my favorite was their caribbean fish plate. The weather during our week was nice for the most part, with spotty rain in the evenings and a persistent wind on the beach which admittedly wore us down by weeks' end. My only complaint (almost embarrassed to admit) was that the pillows were lumpy (although with 5 on the king sized bed I found one that was acceptable). I can recommend Playa Maya and would return again.

Room Tip: Our room 301 was nice, but I think 302 would probably have the best view of the ocean. Our daughter...
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed February 3, 2012

i have not been to playa maya in playa del carmen but i have been impressed by the ratings. however, my attempts to get information from this alleged hotel have been totally disappointing and i would not encourage anyone to go there. their web page lists rates only through july. do you know anyone who wants to go to cancun in july? i called three times and asked what the room rates were for november and december. i got someone each time who did not speak english and could not answer one question. not one. my advice is go elsewhere. this is a broken down operation.

Stayed February 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayaMaya, Public Relations Manager at Playa Maya, responded to this review, February 4, 2012
We are sorry to hear of your negative reaction and sent you a private message via this site immediately after seeing your comments, asking for further information as to the name under which you contacted us or the email address you used for that contact. This is so that we can look into the situation for you and see if perhaps our responses to you have been returned as undeliverable or perhaps have not been returned to us but have been kept from your view by spam filters on your end or the like. This is not uncommon.

That is to say, if in fact you did attempt to email us. We do not handle bookings by phone, but as indicated in other comments here, all our receptionists speak English. They would not have been able to quote you rates or other such related information for a period for which we have not yet published rates on our site, but we certainly could have proceeded with you via email, as we have been doing for a number of other guests who have submitted requests via the system on our site or who have emailed us directly. Of course we understand that some people may prefer doing these things by phone, but we prefer to stick with the clarity of the communication and links and photos and so forth that written communication via email provides.

And actually, quite a number of people like to visit this region in July, although note that we are in Playa del Carmen rather than Cancun. Perhaps you have us confused with someone else? As you yourself note right off, you have never been here, and it would certainly not be the first time someone had mixed us up with another property, as many may have similar components in their names. This (or for that matter, an incorrect phone number) could also explain why you are not getting English speakers answering the phone.

Well hopefully this will help and hopefully you'll respond to our private message so that we may rectify this situation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallup, New Mexico
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 29, 2012

Very friendly small hotel located right on the beach. Felt like coming home! Clean, modern, safe, secure, very friendly, right in the heart of Playa, and very quiet - which was a concern of mine as i knew there are the all-night boom-boom clubs in the area. Minimal noise - i slept with the sliding door open, could hear the waves all night, and smell the coffee in the morning!
Everything from making the reservation to checking out was effortless. Great full breakfasts are included - restaurant right on the beach. I met many long-term Playa vacationers that come spend the day here at the beach renting chairs (as opposed to other hotels or a beach club) - they said it was very friendly, knew the staff, and they come for the food as the restaurant is excellent.
Hotel is located off 8th St North, nestled in with many other hotels big and small. Just 4 blocks from the ADO bus from the airport - no need for cab. Bustling 5th Ave is just up the street, with many excellent restaurants very close by. The entire area is very walkable.
I ventured out deeper into town for more local diners (better prices). On different nights of the week different clubs have a band and thats 'the place to be' for happy hour/dancing/meeting others. I went as a single (50 y.o.) and had no problem meeting people and feeling very safe. Many of these clubs were right down the beach, so close to 'home' when the night was over.
There are a lot of small hotels in town. The advantage of Playa Maya is that you're right on the beach - no need to put on shoes for most of the day, availability for great restaurant/snacks/refreshments with consistently friendly service, and are assured a beach chair and great service!
Playa in general has really developed and is getting more pricey and sophisticated, with North Americans owning homes/condos, and many europeans opening up small inns and cafes - you can find most any activity/sport/yoga/health food, etc etc.
For food, I tried to keep it local but found a great variety of choices - if you head off the tourist area, you can find great meals and get back into the ole'Mexico budget.
Restaurants - these were recommended by others and I found consistently excellent food:
Mexican - Carboncitos, just off 5th ave on 4th St - tortilla soup is a meal in itself
Fogans - more local, on calle 20 just before 30th ave - great food = lots of tourists+locals
Italian - Titi Panini - calle 10, b/w 10th and 15th ave; excellent healthy salad bar, wonderful owners.
Thai - Babe's Noodles - calle 10 b/w 5th and 10th ave; half orders available also
el Diez ("10") - Argentinian (after their Soccer player #10) - steaks, seafood, grilled veg's, great pizza - right on 5th ave and calle 26.
Thank you Playa Maya!!

Room Tip: I liked my room with an ocean view - very nice, and i got a good breeze all day long.
See more room tips
  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2012

My boyfriend and I stayed at Playa Maya Hotel in August of 2011. We were there for 7 nights and enjoyed the hotel very much. As said in many other reviews, the staff are so friendly and welcoming - especially Juan. When we were leaving the hotel to go home, we forgot a bag of clothes in the room, and Juan came all the way to the bus station to bring us the bag of clothes. What other hotel staff member would do that for a guest?

The beach is beautiful, and the proximity to fifth avenue is awesome.

If there were one thing I would change, it would be to have an all-inclusive option. That was the ONLY drawback for us. Please let me know if this ever changes and we'll be back!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
Top Contributor
83 reviews 83 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 26, 2012

This is my third time to Playa Maya. Was there for 7 nights and left on 1-18-12. Just love this hotel. Staed in room 302 on the top floor with a beautiful view of the ocean. Best room in my opinion. Close to 5th Ave (but far enough so no noise), the beach is right as you exit the hotel; the included breakfast was great each morning. Even though their site says Continental breakfast (I believe), it is a FULL breakfast. They put the beach lounges out each morning and set up an umbrella if you like. The staff at the desk and in the restaurant are all VERY friendly and accomodating. Also, the place if VERY clean in the rooms and the rest of the hotel. Price also includes Wi-Fi. THIS IT THE PLACE TO STAY!!
The only reason I would NOT want to recommend this place is so when I want to return, I can get a room.

Room Tip: Room 302 is the best in my opinion.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2012

We arrived 1/8/12, this was our first time at Playa Maya and we soon realized we had made a great choice! The location can't be any better, right on the beach, just feet from the water and a constant breeze. We stayed in room 201, it had the best view each morning of the sun coming up and we enjoyed coffee there each day on the balcony.The room was quite nice and always clean. We ate all our meals at Playa Maya, the selection was great incluing the fish tacos,shrimp tacos,coconut shrimp, calamari,and the grouper! Yum! Our last night there they set up a special table{we were the last to eat} and Jesus took excellent care to make it perfect! Maria and Julianna helped us book side trips{Tulum and Selvatica} and guided us to all pick-up locations. The staff is friendly and helpful, the location is perfect{the busy shopping st., 5th is one block away} and the Beach,where you can find any shell you want! Want to relax with GREAT service,come to Playa Maya, you will not be disappointed!!

Room Tip: Second and third floor romms with balcony have best view
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Playa Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playa Maya

Address: Playa del Carmen, Q Roo 77710, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#4 Romantic Hotel in Playa del Carmen
#10 Best Value Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Playa Maya, a boutique hotel opened in mid-2002, is located right on the beach in Playa del Carmen and just a block from 5th Avenue, the heart of activity here. Secluded location makes it a very tranquil property, providing the perfect base for exploring the nightlife of Playa and the wonders of the Mexican Caribbean, including a wealth of scuba diving, snorkeling and fishing activities, archaeological ruins of the ancient Maya at Tulum, Coba and Chichen Itza, the eco-parks Tres Rios, Xcaret and Xel-Ha, and Cozumel island and the facilities and attractions of Cancun, under an hour away by ferry and by car, respectively. ... more   less 
Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Playa Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.