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“Best Staff in Playa” 5 of 5 stars
Review of Sunset Fishermen Spa & Resort

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Sunset Fishermen Spa & Resort
Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #77 of 198 hotels in Playa del Carmen
Regina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best Staff in Playa”
5 of 5 stars Reviewed February 22, 2013

We stayed at the Sunset Fisherman for the first time this January/February. It was spectacular! The staff is so friendly! They smile all the time, and welcome you with so much warmth. Carlos took the time to take pictures and send them to us, which I thought was excellent. He planned lots of fun games for every age group. David has a smile on his face 100% if the time and is an expert at yoga and aerobics. He did a great job hosting the fiesta. Karen is the most professional concierge I have ever come across. Gracious as well as beautiful. Marciel is a gem, and his greeting and wonderful good nature made him a pleasure to talk to every day. Need a great massage? Vicky is wonderful. I also enjoyed a spa experience with Brenda who did a great pedicure. Anselmo, was the friendliest towel person I have ever come across. There was an amazing chef called Rijo Hgustin (I think) who did superb fruit and vegetable carving. The staff makes this place! It is just a few steps from the ocean, and my only complaint was the lack of umbrellas on the beach. Would we go again? In a minute!

Room Tip: If you want to avoid stairs, and want easy access to the beach book a room on the bottom floor
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Winnipeg, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2013

The beach is terrific, the staff are amazing and the beach you meet are so friendly. Thanks to 'Mayor Dan' for his humour. Carlos and David were fantastic and the volleyball action was spirited. We hadn't been in four years and the improvement to the menu at the Fisherman grill was great. i definitely received my monies worth on the all inclusive day! :) Gracias!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
4 of 5 stars Reviewed February 20, 2013

If you are not in physically in good condition (able to climb stairs) this place is not for you. We arrived early (10:30) and were promised a room that I wouldn't have to do three flights of stairs or at least an elevator. Our room was not ready until 4 p.m. That part was fine. The pool area is beautiful and made the afternoon go fast. We ended up on the third floor, no elevator, so it was 36 steps up and 36 steps down at least twice a day. I ended up with muscle problems in my legs that caused them to turn all black and blue from the knee up. Chalk it up as an experience. I enjoyed doing things with David and Carlos. They were both so helpful. Carlos was in charge of a Texas Holdem game, that I played with four others that were really good at it. Carlos was helpful and made the game fun! Would have had another session but not enough players. He lead the bean toss, gofl putting game. He also assisted in the fruit/veg carving class. Then there was the tequila class. He was kind and considerate when people came late into the class. On Wednesday he took over the water exercise class when David had a day off. Carlos and David work very well together the short time I saw them. I know every one talks about Luis, who I got to meet, everyone of us has our own personalities, given time Carlos will be the same. Does he need a little polishing? That's up to you, I enjoyed it all, other than the stair climbing. I was a guest with my daughter and son-in-law that have been coming there for years. They were both a bit disappointed about room requests too. If you plan to go to Fisherman's with your parents or in-laws that are some what handicapped, it would be nice if they could promise you something before you go. A beautiful place! The staff was very friendly and did their job?

Room Tip: If you are not in physically in good condition (able to climb stairs) this place is not for you. W...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 21, 2013
Dear Guest:

Thank you for your kind and detailed review, we are glad to hear you enjoyed your time with our entertainment staff and will be sure to pass your comments along to them.
We regret to hear there was a problem with your room request on the first floor however we will continue to strive in order to fulfill all special requests.
We reiterate our gratitude for the time it took to write your review and hope you will come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
1 review
3 of 5 stars Reviewed February 19, 2013

The staff was great. For example Carlos delivered the Tequila "training " session to 3 people with the same professional effort as to a large group. The bartenders make special efforts to please.

Sergio the cook will make whatever you want for breakfasts. Breakfast on the terrace, overlooking the ocean is something to which I looked forward every day.

Location is excellent ... right on the beach ... our room was 10 feet from the sand!

There is a hot water problem ... lack of it. Everybody takes showers at the same time.
This is a management problem not staff problem. The owners need to upgrade the system.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 21, 2013
Dear Guest:

Thank you for your review, we appreciate all of your kind comments and will be sure to share them with our staff. All staff members mentioned on this forum receive a special recognition during our monthly celebration of quality service.
We value feedback and take it as an opportunity to improve our service, you can rest assured your suggestion has been reviewed with our management.
We hope to welcome you back soon so you can enjoy another memorable vacation experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2013

Warm and friendly staff. Our room maid, Maria Ines Sanchez, was attentive and personable, and did a fantastic job each day making our stay more than comfortable, clean and welcoming. Beach was immaculate. Wifi worked in room and in pool area to keep me connected.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2013
Dear Guest:

Thank you for your comments, we are very proud of our staff and will be sure to share your nice comments with Ines.
All staff members mentioned on this forum receive a special participation during our monthly celebration of quality service.
We do hope to see you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsburg, Michigan
1 review
4 of 5 stars Reviewed February 14, 2013

The staff here is amazing...except for Carlos. Marcial at the door, Rosario, Sergio the cook, Inez the maid...all are superb. The accomodations are always excellent.

I do have one complaint, though. The vast majority of the guests are retired Americans and Canadians. It's a quiet, close knit group who enjoy many activities together. In the past Luis was in charge of activities. He was excellent at talking with the guests and putting together activities for everyone, especially Texas Hold Em in the afternoon. Carlos on the other hand would promise to have THE but would be sure to schedule other activities (such as Name that Disney Tune) for the two families with kids. Then he would tell the older folks he was busy. Bad deal! These guys waited all day while Carlos was doing nothing, then start something at 3:00 when he promised the players a game at 3:30. I know that can't replace Luis but this guy is a disaster!

Again, the food, accomodation, and staff at Fisherman's are beyond fantastic. Hopefully the managers will do something about the Carlos situation and the resort will be as great at it was last year.

Room Tip: The spa needs to be updated- only one working treadmill and the hot tub has only worked one of the 8...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2013
Dear Guest:

Thank you for your review, we are happy to know you are repeat guest and overall had another memorable vacation.
We will be sure to share your kind comments with our staff and rest assured your recommendations for the activities program have been taken into consideration. We do hope to see you soon so you can see the changes made for yourself.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
madison, al
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 12, 2013

We have stayed here for a few years now and thoroughly enjoy Fishermen's. The location is excellent. Service is always good and the staff is extremely friendly and helpful. The rooms are adquate and comfortable.

Food is the low point. We head to the grocery store and stock up on snacks, and quick and easy food for lunch. Breakfast is fine but dinners are not so good. Since it is very easy to get to town for dinner that's usually best. Playa-Del-Carmen is a lovely town and it is safe.

Room Tip: All rooms are about the same. This is a rather small/medium size resort. The view from each room i...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2013
Dear Guest:

Thank you for your lovely review, we are happy to know you are a repeat guest who enjoys the privileged location that houses Fishermen’s Village.
We will be sure to share your comments with our staff who continuously strive to make every guest’s vacation a memorable experience.
Please be sure to follow us on facebook for updated destination and resort information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sunset Fishermen Spa & Resort

Also Known As:
Sunset Fishermen Spa And Resort
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Hotel
Sunset Fisherman
Sunset Fisherman Spa Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico
Address: Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#56 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
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