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“Is it peace and quiet you want or loud music?” 4 of 5 stars
Review of Sunset Fishermen Spa & Resort

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Sunset Fishermen Spa & Resort
3.5 of 5 Hotel   |   Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #92 of 200 Hotels in Playa del Carmen
Hoboken, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Is it peace and quiet you want or loud music?”
4 of 5 stars Reviewed January 8, 2013

This is still located in a very beautiful place. The rooms are large and the beach is beautiful.
BUT the so called new recreation director now blasts loud music all day long through a loud speaker so that one feels as if one is trapped in an elevator with MUSAC. In-between he blasts his voice through a microphone playing quiz games in which he gives away t-shirts to winners. Most of the Guests are not engaged or interested in these games ( I have observed them and talked to people on the beach), and try to ignore him, but it is hard. Numerous complaints from myself have not helped, many people say they do not care for it but they can block it out and dont complain.
A complaint to the new "manager" resulted in nothing except him saying defensively "the young people want music" (really bad 80's and 90's hits?) and that "this isnt a retirement home ( another insult and displaying ignorance that this is exactly what is done in retirement homes to try to keep the elderly stimulated) and "write a note of complaint ' (we all know where that will go)
In any case, if you are a member or a guest paying several thousand dollars for a week of peace and quiet, and you dont want constant unpleasant background noise, lodge a complaint, maybe if enough people say something the hotel will listen (they do fear losing the dollars, as we know).
Thank you.
PS I have been coming to Fishermans for 12 plus years and this is the first time I have been getting headaches instead of enjoying the ocean sounds and the sounds of birds.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2012

This is our second time in 3 years staying at Sunset Fisherman. Two years ago we said the place needed some updating/upgrading. The grounds and pool are nice but the pool chairs are all broken and pool towels thin and shredding. Also, the pool wasn't heated and the "hot tub" was the temperature the pool should have been. The hotel says they have wi-fi but it's very poor. In the room - both times a two-bedroom with an ocean view - it is spacious and had a nice view. But the bed and linens are inline with a Motel 6 or Super 8, not a luxury property and the shower was the worst I've had in years. There are a number of other things that need updates like appliances and furniture. We looked at a "renovated" room and they seemed to have painted, updated bathroom fixtures and replaced the tube TVs with flat panel, but no new mattresses or linens or any real visual change. When we voiced our complaints to the manager, Pablo, he was detached and missed a scheduled appointment with us. Other staff was really helpful and great. The spa was small but nicely kept (except the Jacuzzi tubs weren't working) but I do not recommend Luis.

Room Tip: Ask for a renovated room but don't get your hopes up. May be better to get a great ocean view t...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, January 22, 2013
Dear Guest:

Thank you for your comments. We are glad to read you had an overall memorable vacation experience and that our staff was helpful. We take all customer comments very seriously and appreciate them since they provide us for an opportunity for improvement. You can rest assured that all of your comments have been taken into consideration. We look forward to hosting you again for your next Playa del Carmen vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 14, 2012

This place has become my second home. While staying at fishermen's you will find a intimacy that is rarely found at the larger resorts. I want to make special note of some staff, Marcial, Luis, Manual,Ricardo and also Camarista and Patricia. The entire staff is wonderful just too many to mention. A special thanks also to concierge Anna. I come here every year and bring different family and friends each time. They all are impressed and ask if they can come back again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, January 22, 2013
Dear Guest:

We know how important holidays are for people who visit us and we are delighted that you enjoyed your stay.
We are glad to hear our team assisted you in having a great vacation experience.
We appreciate comments from guests and even more so when the guest is a repeat visitor.
We look forward to your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2012

We have owned at this charming resort for many years and come back every year. The staff are incredibly friendly and helpful. They address my wife and I by first names each year we arrive. We have travelled the world but this little piece of heaven on earth is by far our favourite vacation. We will be at Tres Rios for Christmas week but will absolutely be coming to Fishermans! Thank you yo all the wonderful staff and see you real soon!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, January 22, 2013
Dear Guest:

Thank you for sharing your comments. It was our pleasure to see you back again and are glad to read you keep enjoying visiting your home away from home year after year. It is also nice to read you visited our sister Resort Hacienda Tres Rios.

We will be waiting for your visit this 2013 and we do look forward to providing you a memorable vacation experience once more.
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

We love this place! We go year after year! The beaches are beautiful, the pools are well maintained and the location is wonderful to stroll into town to have meals and / or to shop.
We travel every year with our young twins and this is definitely a family place! And if you are lucky - the staff will make a tortuga with you (their version of a sand castle - is a huge sea tortoise)!

Room Tip: There are less than 50 rooms at this resort...all of them are great. Sea views from almost all. Mo...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernal, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

What a wonderful bartender he is. We enjoyed talking with him and his service was excellant! We will miss him but hopefully see him next year. Makes the best drinks ever.. Make sure to stop by his bar whenever you are there.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, January 22, 2013
Dear Guest:

Thank you for your comments. We are glad to read you enjoyed your stay and will certainly look forward to your next year's visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed November 27, 2012

Our service was excellent. The staff was very friendly and helpful. Especially Sergio Perez Cocinero. He made amazing omlettes YUM!!! Food was fantastic. Room was gorgeous! The bartenders were friendly and worked swiftly. Overall stay was mucho gusto!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, January 22, 2013
Dear Guest:

Thank you for your nice comments on our staff which we are very proud of and we thank you on their behalf.
Please come back soon so you can keep practicing your spanish, it will be our pleasure to host you once more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Fishermen Spa & Resort

Address: Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Family Hotel in Playa del Carmen
#88 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Sunset Fishermen Spa And Resort
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico

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