We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good food, service not so friendly” 4 of 5 stars
Review of Imprevist

Imprevist
1 Avenida Norte Entre Calle 14 Norte y 16 Norte Bis, Playa del Carmen 77710, Mexico
9841687025-26
Website
Improve this listing
Price range: $20 - $40
Cuisines: International
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Dinner, Breakfast, Brunch, Delivery, Late Night, Reservations
Description: Imprevist is a Catalan word which means the “Unexpected“. Dining here is experiencing these wonderful dishes that leaves you surprisingly unexpected everytime. The restaurant is situated in a quaint magical street in the Heart of a Playa del Carmen that will make the night, a night to wish would never end. After several years of experience and learning from European chefs; Chef Juan Diego Solombrino is well known for his incredible combination of Mediterranean and Asian inspired cuisine. Preparing dishes of unique flavor, creating art with in each presentation. He personally hand select the products focusing on the menu to provide a wide variety so that everyone can enjoy their meal, from vegetarian options to oriental, excellent seabass or steak ending with the delight of a chocolate fondant berry sorbet. “Cooking is an art, and for me it is the only art that stimulates all senses. The moment when you take your first bite, all your senses comes together to experience a delightful aroma, flavor and textures of food” - Chef Juan Diego Solombrino.
Bloomington, Indiana
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Good food, service not so friendly”
4 of 5 stars Reviewed July 25, 2013

The food was excellent. The staff was not so friendly. Would recommend for a nice dinner, not family friendly. It was a very small venue.

Visited July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlpish, Public Relations Manager at Imprevist, responded to this review, July 26, 2013
Dear Guests,

Thank you so much for dining at Imprevist during you holiday in Playa del Carmen. We are glad to hear that you highly enjoyed our dishes. We are so sorry to hear about your experience with the staff as we pride our restaurant to give a warm and friendly service. We do understand your concerns and hopefully it would be great if you can let us know what we could have done better and what is it that was done wrong. We listen to our customers reviews so we can better our service.

If you do have a chance if you could write us back at imprevist@gmail.com and let us know your concerns and perhaps we can make some changes to serve you better next time.

We hope to see you again soon and hopefully next time will be different and better. Thank you again!

Best,
Roz
PR/Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

665 reviews from our community

Visitor rating
    523
    103
    24
    11
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Barcelona, Catalonia, Spain
Senior Contributor
35 reviews 35 reviews
19 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Splendid!”
5 of 5 stars Reviewed July 23, 2013

Just one block away from the 5th Av. you can have one of the most memorable meals in Playa. A small and hidden gem where we enjoyed thai food (noodles w/ shrimps) a tuna tartar and the bacon with apples... I LOVED the place, the service and the food. GO or you will regret! (Just behind Ultrafemme store).

  • Visited July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlpish, Public Relations Manager at Imprevist, responded to this review, August 8, 2013
Dear Guests,

Thank you for choosing to dine with us out of 500 restaurants in Playa del Carmen. We are glad to hear that you enjoyed our tuna tartar, Tandoori shrimp noodles and other dishes. We do pride ourselves for being different compared to the restaurants on 5th ave. It is a quiet place perfect for friends and families who wants to have a different experience, both food and ambiance. Hopefully next time, you come and visit us for our International Cocktails Happy Hour every wednesday nights and Breakfast/Brunch Social everyday.

We hope you share your experience with your friends and family and hope to see you again soon!

Best,
Roselyn Macagba
PR/Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Quintana Roo, Mexico
1 review
“WOW.”
5 of 5 stars Reviewed July 21, 2013

We've been living in Playa since March and have tried many restaurants, but Imprevist BY FAR is our favorite!!! The restaurant is in a lovely location off 1 st. with great ambiance. We chose to sit on the charming patio but the seating inside also looked very inviting. Jaime, our waiter, was outstanding and gave us great recommendations and we we're not disappointed. Now to the food - the Pancetta was excellent - one of my favorite dishes ever - you must try. For entrees, we ordered the Sea Bass and the Mariscos Risotto and they were both delicious as well. Overall, it was an absolutely wonderful dinner and we can't wait to go back and bring our friends to try! If you are visiting Playa - put this at the top of your dining list!

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valley Stream, New York
1 review
“Delicious Food and Welcoming Service”
5 of 5 stars Reviewed July 20, 2013

We recently stayed at Maya Village and breakfast at Imprevist was included. The food was one of the best we had during our stay and our waiters, Jaime and Emer were awesome! Welcoming us everyday and attending to every detail, it was a wonderful experience and made our vacation in Playa a memorable experience. We even had dinner there and were astounded by the Chef's creations. I highly recommend this restaurant to anyone going to Playa del Carmen.

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Senior Contributor
41 reviews 41 reviews
14 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
79 helpful votes 79 helpful votes
“seems overrated to me”
2 of 5 stars Reviewed July 20, 2013

We haven't had dinner here, only brunch. It's pricey for what it is, especially compared to other brunch/breakfast sets you can get on 5th.
I had the eggs benedict which were ok, though don't get why it was served with a salad and not something like potatoes or hashbrowns. My husband ordered the fried eggs with bacon, and the toast they served him was one burnt slice of toast that was the end piece from a bag of supermarket sliced bread. Pretty pathetic. They forgot our basket of bread, which we did get after asking but it turned out be be very mediocre pastries (seemed store bought) and all sweet breads. It was way over priced for what it was. We won't be going back

  • Visited July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlpish, Public Relations Manager at Imprevist, responded to this review, July 22, 2013
Dear Guests,

Thank you so much for choosing to have Breakfast with us. We are sorry to hear that your experience didn't go very well. We serve the Eggs Benedict with variety of cut fruits and it shouldn't had been the salad. All these concerns are being looked up by Management at the moment. Thank you so much for letting us know because we do listen to all our customers and want to give the best of everything.

Again, we are sorry and we hope that you visit us again soon. We promise this won't happen again. Thank you for your review!

Best,
Roz
PR/Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Imprevist also viewed

Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 
Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 

Been to Imprevist? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Imprevist, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.