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“Five day anniversary getaway” 4 of 5 stars
Review of Ocean Maya Royale

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Ocean Maya Royale
3.0 of 5 Resort (All-Inclusive)   |   Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico   |  
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Ranked #37 of 199 Hotels in Playa del Carmen
1 review
3 helpful votes 3 helpful votes
“Five day anniversary getaway”
4 of 5 stars Reviewed June 17, 2014

The staff, food and accommodations were great. The weather was cloudy for the first two and a half days but still very warm. Despite the weather we had a great time and who wouldn't with all the various activities throughout the day from water sports to dancing, music and all of restaurants were great. Mikes Coffee shop cannot be beat, every coffee they make is excellent and atmosphere just as excellent. We appreciated the staff and their kind service. When we checked in we got a room with two beds instead of one as we had requested and booked but the next day they moved us to the room type we requested. We had a porch near the pool and La Dolce Vita, quiet with a good view of the beach.
We would go back and or recommend this place to anyone looking for an all-inclusive adult’s only resort.

Room Tip: As you look at the hotel from an aerial view from the beach the rooms near the pool on the left I wo...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,778 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (926)
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English first
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

This hotel is really special. Such a friendly welcoming place. The location is brilliant right on the beach and just a short walk from the amazing blue lagoon. Plenty of food to choose from all cooked to a high standard with very friendly chefs and waiter's and waitresses. The staff at this hotel just cant seem to do enough for you. They will always go the extra mile to ensure your holiday is great. The entertainment team at the ocean maya are brilliant. They always seem to have so much energy and always have a smile on there face and have something to do for everyone. From beach/water volleyball to blackjack and poker. They also do a great job of remembering all the guests by name. All in all well worth its 5 star rating and I shall be returning next year.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 16, 2014

Arrived back on Sunday am after a fab 2 week holiday at this hotel.
The grounds are beautiful and well kept. Whilst there we saw staff working hard on the gardens and general up keep of the hotel every day so keeping it as tidy all the time.
We had a balcony room which was large with a huge bed and a nice view over the surrounding 'jungle'. Maid service and new supplies in the fridge everyday. Once or twice something missing but a quick call to reception and it was brought up in moments.
Food was great. Always enough choice at buffet and we enjoyed the Italian and Japanese.
Pools aren't huge but plenty big enough and we sat on the beach area where there was always enough beds.
All staff we dealt with were friendly and helpful.
Went with Thomson and have no complaints. Lindsey the rep was very nice and full of ideas to help you enjoy your holiday.
Short taxi ride to Playa and the bars and shops is a nice trip.
This hotel is great for a relaxed holiday. We really enjoyed it and met some lovely people.
We would go back.

Room Tip: Don't worry about taking towels as there are plenty in the room and you also get clean pool towe...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 15, 2014

My wife and I have made a commitment to go to Mexico every May for our anniversary and this year we chose the Ocean Maya based on its location near Playa and price. We've been to the VIM and CRT so far, plus have been through easily a dozen time share presentations as well so we have a lot to compare the Ocean to.

I should also mentioned that we traveled with 4 friends and the overall impression was similar to this. The Ocean isn't great, but the staff are wonderful and work so hard. I would give this a higher rating if the hotel hired more of them. Here's why:

1) We have seen no other hotel that did not have enough staff to pick up used plastic drink cups on a regular basis. If you get to the pool late, you may have to pick-up the other guests cups since the staff just isn't able to. I do not blame the staff for this at all.

2) We were in building 10 from 5/29-6/6 and complained about mesquitos many times, but nothing was done about it. We met another couple that was also in this building and had the same issue. Seemed to be mostly in the closet for some reason. The door does not have a screen and was never left open either.

3) El Churro is the lunch option next to the pool. I had read another review saying the birds would eat off of the buffet. We only saw it once, but thankfully it was on our first day. We stayed away from the fruit and ice cream. Apparently they loved sprinkles. Yuck!

Tips: Bring a pool lounger! Not every resort provides them, but you can buy them there for $17.50 or hit Target/Walmart before you leave if you're smart about it.

Also, the ocean is not good here. I mean it. Although if you take a walk to the lagoon, you will see resorts with even worse. Lagoon was awesome though.

Overall, we still had a good time because, after all, you're in Mexico! I don't think we will be back, but would consider it if they add more to this wonderful staff.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 15, 2014

June 6th-12th, 2014 stay…...Ocean Maya Royale......simply put.......is among the best for what you’re paying! I’m amazed by the one’s who post whining comments on petty complaints........Not sure what kind of people they are exactly but they need to go somewhere else! We spent 7 days there this past week (from Oklahoma) and NEVER experienced “odors”, “attitudes” or “issues”. Did get respectfully asked to go dry off before lunch one day but no worries, the tile floors are slippery when wet....duh! The Blue Moon is the ONLY dining that request you dress up (pants and shirt for us, skirt and top for the ladies (and Sandals are OK too for the guys, wish I’d have know that) The staff wasn’t overly friendly but always eager to please and busted their butts to go over the top!! Granted, some aren’t always “delighted” to see you “all the time” but then again, you wouldn’t be either if you were dealing with Americans, Brits and Europeans day in and day out. The rooms and (firm) beds are perfect with great AC, the food isn’t “perfect” but for a fairly priced A.I. (with options at every corner) what’s there really to complain about? And the Pools / Beach are full of good times! Tony, Nacho and Miguel at the “active” pool / pool bar are AWESOME! They’ll get you loaded if you’re not careful.....just ask my brother and my son. Water volleyball, competition games and friendly atmosphere allow for some great fellowship and we made many, new /great friends from all over.....England, Europe, Colorado, Georgia and Arizona! Really gonna miss them all but will stay in touch. If you’re a bit on the quiet side, the BIG pool is your escape. Relaxed, quick dippers and readers will love it! Scuba diving is great for the price and Diego was a STUD! Very patient with the German (couple) diver’s who definitely needed a free refresher course in the pool..........their loss....... they missed an awesome dive! Overall..........you can’t beat Ocean Maya. We’ve experienced Cozumel, Dominican, Nassau, St. Martin, St. Thomas and more and I put this retreat at the top. If you’re disappointed after your experience .......... then you’ve got issues ........... not the Resort! Here’s some great Insider info as well. Take a 15 minute stroll up the beach (north to the third PRICEY resort). You may run into some confrontation if you cross paths with Resort staff in that they consider it private. Just keep your Maya wrist band concealed and you’ll be fine. As you approach the big wooden bridge that crossing the small canal (outflow from the Cenotes), start hanging a left and head towards the resort itself to the main paved entry road, just past the employees/maintenance area. Stay to your right until you reach a concrete/sand maintenance road surrounded by mangrove forrest. It eventually leads (another 200 yards or so) to a stone island/turn around. Turn right, going sown a narrow (4’ wide) path about another 100 yards to the staging point. Grab a life jacket/float and jump or climb down to the crystal clear, 10-15’ deep hidden Cenotes (underground cave/pool). It’s de-luted salt water fed from the ocean and flows/returns to the same canal just across the original Big wooden bridge. Drift/Snorkel the canal back towards the coastline and take in all the amazing sites of fish and mangroves.... you won’t be disappointed!! Make sure to bring a snorkel and goggles from the Dive Shop!!!! Enjoy......…. B. McMains Tulsa,Ok…USA

Room Tip: Book at least a Maya Deluxe……..do not do the Privilege (unless you want to be catered to. Ocean vie...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2014 via mobile

My boyfriend and I stayed at the ocean maya for a week in arriving on April 29. We enjoyed our stay! Met some amazing new friends and enjoyed our time in the pool.

The bartenders at night in the lobby bar could be quite rude and seemed inconvenienced by asking for drinks, night time entertainment could be much better..

No reservations for the a la carte restaurants were abit of a hassle, as for the complaints about the food I have nothing bad to say, a buffet is a buffet. The Italian was good, Blue moon has some delicious oysters.

Grounds of the resort were well maintained and beautiful! Lots of wildlife to see, not bothersome by any means. Our room was clean, the maids do an excellent job, majority of the Staff was very polite - Ignacio at the pool bar was great.

I have to say Daniel Castro at the pool during the say and mexican a la carte at night made our trip! He went above and beyond to ensure we had a great time every day!!

All in all we had a great experience and would travel back to the ocean maya royale!!

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 14, 2014 via mobile

Sitting writing this review in the Hacienda court yard waiting for the airport pick up.
Here with my husband for a two week break and had a fantastic time. Do not let the bad reviews put you off - if you are coming here to be critical of course you will always find faults.
Our room came with an Iguana (called Iggy) living under the patio. Room 2001 - if you stay there he likes bananas and melon.
The staff are amazing and friendly and we were impressed by their efficiency from the moment we checked in, right until checking out - our cases are currently being looked after and we have full use of facilities until the coach arrives.
We went on trips to both Mayan temples, great days out but an early start is needed.
Heard there was a problem getting sunbeds by the pool, this didn't bother us as we were by the beach.
I would recommend that the hotel does not allow people to put towels on sunbeds that are then not used for the whole day.
All in all - a fantastic holiday. Enjoy! :-)

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Maya Royale 3*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

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