after running thru all of the town looking for a hotel that we (mother, sister, and boyfriend) could all be happy with, we accidently stumbled into hotel cohiba. thank god. i was more than pleased with the location. the decor was very simple and tasteful. the staff was very friendly and eager to accomodate with any thing you might need. of course there were little things that could have been better. but no where is going to be perfect. the other treat of the place is the restautant (kartabar) in the lobby. amazing food and delicious wine. a very stylish yet comfortable environment. i will definetly return to playa del carmen and when i do i will stay at hotel cohiba.

Based on website information, we were under the impression that our room would have a fridge and that a continental breakfast was provided.
The fridge was in the main hall of the building, and there was no breakfast. In addition, our air conditioner didn't work, the 'ocean view' was of a sliver of horizon, there was a window to the hallway with a curtain so thin you could see through it into our room, and the door fit so poorly that it looked very easy to break into even when locked. We were on our honeymoon, and unwilling to sacrifice comfort and security for cost savings. I would recommend it only to someone staying one or two nights, who was on a budget. It was only sufficient, and in my opinion does not rate its three stars (though I didn't see the 1 and 2 star hotels to compare!). They were pleasant when we checked out and we left satisfied with the arrangement.

The service from the start was terrible. My girlfriend had paid for our reservation in advance, yet when i arrived at the hotel i was told that I had to wait since the guests from the night before hadn't checked out - it was 3pm when this occured. they offered me a downgrade room as they best that they could do. i accepted because i was tired and frustrated. Second, they accepted my credit card and payment (i forgot that we had already paid for the room) and didn't notify me that the room had already been booked and paid for. I am currently attempting to get a refund for the additional amount I had paid and haven't received it as of yet, despite numerous assurances that it was happening.

We stayed at the Cohiba in early Feb. 2003 for six nights. The staff was extremely helpful with directions, advice on attractions and eating suggestions. The rooms and public areas were immaculate, though a little dated. The staff (Julio) arranged a boat charter for snorkeling and fishing (caught two huge red snapper) and the boat captain took our fish to a restaurant just off the beach where we consumed it(well, part of it) for lunch. We found a bed light to be inoperative but it was rewired within the hour. We'll return next winter.