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“Almost Perfect” 4 of 5 stars
Review of Blue Diamond Riviera Maya by BlueBay

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Blue Diamond Riviera Maya by BlueBay
4.5 of 5 Resort (All-Inclusive)   |   Km. 298.8 Carretera #307, Playa del Carmen 77710, Mexico   |  
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10% off room rate
Ranked #36 of 199 hotels in Playa del Carmen
Manalapan, New Jersey
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Almost Perfect”
4 of 5 stars Reviewed December 7, 2012

My wife and I just returned from Blue Diamand and it was ALMOST the perfect resort. Let's start with the good...the resort is beautiful and the rooms are some of the most spacious you will ever find. So much room and perfectly done with multiple showers and a small pool outside our room. The view from the room was wonderful. The staff at this resort are top notch...some of the most courteous and attentive staff we have ever experienced. Ceaser will take care of you at the beach! The spa service was ridiculously great...do not skip the massage. We have traveled the world and the service at Blue Diamand beats them all. What wonderful people. To sum up the positives...best room we've ever had and the best service we've ever had and the resort is fun and beautiful.

Now for the slightly negative...good luck ever getting your television to work. By accident, we got the sound working twice. No big deal, but annoying. My wife and are foodies...so food and cocktails are important to us when we travel. The cocktails are lacking...the cocktail menu is just missing something. Not enough choices and the martinis just never tasted quite right. We would stare at the cocktail menu and never know what to get. The standard wines that they pour are not good quality. In fact, a couple are seriously flawed (Cab/syrah blend & the tempranillo specifically.) If you want good wine, you will need to order off their wine menu and pay for it.

Now for the food...I know this will sound strange...but everything was fantastic, except for the main course for dinner each night. Breakfast...awesome..lunch...fantastic. The Mexican themed breakfasts were just plain incredible. The view over the ocean and they had the perfect breakfast menus. The lunch offered was also top notch...loved the duck tacos and the tuna.

Dinner...well, it was flawed. Don't even bother ordering any meat off the menu. Whether it flank, filet or rib eye, it just was never cooked under flame. It almost seemed that it was boiled. This seems like such an easy thing to fix...sear the meat! For being right on the ocean, you would expect many fish options...not the case. The fish from the Mayan menu on our first night was something my wife and I couldn't even take more than 2 bites of.

If you decide to go "off campus" for dinner, then I highly recommend La Casa Del Agua which the staff at Blue Diamand recommended to us...wonderful dinner in Playa Del Carmen.

I leave this feedback so hopefully the staff reads this and makes some adjustments because it is a seriously great operation they have there and an incredible vacation destination. We would recommend it highly. Again, my wife and I are foodies and I'm in the wine industry so we may be pickier than most. In fact, it seemed that most people completely enjoyed their dinners.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Riviera Maya by BlueBay, responded to this review, December 21, 2012
Dear Tom, Allow me to take this opportunity to express my gratitude for all your kind words about our staff and hotel´s facilities. I'm happy to know that your overall experience was pleasant. However, there is always a room for improvement and your suggestions are very much appreciated. We hope that you will not hesitate in returning in the near future. We will make every effort to exceed your expectations.
Best regards,
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed December 4, 2012

A friend and I went on our annual "get away from life" vacation for five days at the Blue Diamond Riviera Maya. It was fantastic! We had a wonderful time and it was due to the beautiful resort, the fabulous food, and the outstanding service. The staff truly were great. They were attentive, kind, funny, and very well trained. The concierges, specifically Omar, were fabulous. They learned our names right away and really paid attention to getting us set up with excursions, classes, dinner, a celebration cake, and, oh yes, our bikes!

The all-inclusive was great. I was worried about the food before we got there, but I worried for nothing. The food was excellent, and I live in Chicago and am a food snob. The wine choices were fine. The service at all meals was quite good. Breakfast specifically was excellent. Eating while overlooking the ocean - it was wonderful.

The rooms were beautiful. We started out in one of the junior patio suites. It was huge. Beautiful, large bathroom. We had a little trouble with getting hot water and the sound bar in our room. We called several times to report the hot water issue. They sent someone each time basically immediately. We continued to have the problem and the concierge at the front desk moved us to a different room (an upgrade even). It was all a rather pleasant experience even though it was interfering with our relaxing. It's a testament to their dedication to service.

Overall, this was a fantastic place to spend a vacation lounging around the pool, eating, drinking, relaxing, riding our bikes, getting massages at the spa, working out at the fitness center, and laughing with the staff. We will absolutely be going back!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
1 review
5 of 5 stars Reviewed December 2, 2012

Our group of eight had a wonderful time at the Blue Diamond. The resort is stunning and the room is spacious and modern, but the most of all, it's the service that's above all the rest. All the staffs were extremely friendly and always greeted us with a smile. A big thanks to all the waiters for taking such good care of us.

The only negative thing was the limited dining options. The food was delicious but having only 1 choice for breakfast and lunch, and only 1 restaurant open for dinner a couple of nights, it got a bit repetitious toward the end of our stay. But nonetheless, we still pigged out and enjoyed every meal. (FYI...the seafood soup at the Aquamarina is the best!)

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Riviera Maya by BlueBay, responded to this review, December 21, 2012
Thank you for your recommendations! We are looking forward to your next visit in the company of your friends. Next time be sure to try our "Ceviches" cooking lessons!
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2012 via mobile

We have just returned from a week long stay at BD and were hard pressed to come up with one negative thing. From beginning to end, this was more than a vacation-it was an experience. Having stayed at many resorts across different Caribbean locals, this was by far the best. The service is impeccable, where waiters know your name and can anticipate your requests before you made up your own mind. Shout out to Ceasar and Roman, who kept the XX and the margaritas coming! The rooms are beautiful and spacious, with an outdoor space with plenty of privacy and an outdoor tub, which we didn't get around to. The only thing worth mentioning is there is not much going on in terms of night entertainment, which seemed to suit the couples which made up 95% of the guests, although depending on the person that can be either a good or bad thing-we were a group of 4 so we were not bored as long as the bars were opened (till 1am) and the in room bar was stocked. On that note, the hotel had a very good selection of top shelf liquor and a good wine selection. Some come at an additional charge though. When we got to the room, there was a complimentary bottle of champagne and a beach bag, which were nice touches. Also the free long distance calls and wifi were a small yet very noticeable and much appreciated features-really made the hotel stand out. Overall this is one of those places you recommend and then turn green with envy when someone buys into your repcmendation because you start wishing it was you coming back there instead of them ;)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

We really enjoyed our stay at the resort. We always felt welcomed and the staff were the friendliest we've ever seen. Resort was beautiful, the food was excellent and very fresh. There were a couple of times we were too lazy to walk the 10 minutes to the restaurant on site and called for a cart to take us but it never arrived! It didn't spoil our trip we just took a nice stroll as we should have. :) we told Jorge (concierge) about the incidences and he immediately got us bicycles to get around the resort in. We had so much fun as my husband and I have not ridden bicycles for a long time and felt like kids! I did not use the spa but did hear a couple of other guests rave about the steam room which is free for 15 mins!

Room Tip: We stayed at the Laguna room and it was absolutely gorgeous. It was within walking distance to the r...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Riviera Maya by BlueBay, responded to this review, December 21, 2012
Thank you so much for posting this nice review of Blue Diamond. Next time be sure to try our massages menu at our Spa!
Warmest regards,
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 28, 2012

My husband and I had a wonderful 4-night stay here! It was the one of a kind all-inclusive thing - not cheesy and cheap, but generous, a la carte food and high quality. The resort wasn't very busy that time we visited, but they had plenty of staff. The service was amazing. There was nothing more you could have asked for, and they seemed to read the wishes from our eyes. It is great place if you are traveling without kids and don't need to be around other guests' kids - it's an adult only resort! Our suite was very spacious and also modern, as was the style of the entire resort. The spa and the gym are so too, with the best equipment and spa services. The two different restaurants for dinner changed their menu daily, so there were new choices every night. Everything was wonderful - we'd love to come back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We just returned from a 4-night stay at the Blue Diamond Riviera Maya, and I can say without any hesitation that it was the nicest resort experience we have ever enjoyed. First, a few thoughts about the facility itself. The resort is quite large, and by my estimation, it takes a good 10 minutes to walk from one end to the other at a brisk clip. Fortunately, there is an endless parade of electric golf carts that zoom up and down the main path and the staff constantly ask if you need a ride anywhere. The grounds are pristinely manicured, and there isn't a single piece of litter to be found anywhere. We had a lagoon-side junior suite which was about mid-way from the lobby to the beach. Instead of trying to describe the room, I'll just post some pictures with this review and let them do the talking. In short, it was every bit as nice and luxurious as it looks in the pictures. The bathroom alone was easily larger than some apartments we've lived in in New York City.

Now, about the beach. After walking up and down about a mile in each direction away from the hotel, it was pretty obvious to us that this area of the peninsula is facing some major sand erosion issues. The Blue Diamond property's beach is fairly narrow, but compared to that of some other resorts within walking distance, it was head and shoulders above. Some of the other resorts within a short walk basically had NO beach to speak of. Large sandbags had been placed to protect further erosion, but that left absolutely no room for any chairs or umbrellas on their beachfront area. The Blue Diamond resort is either actively managing their beach erosion better than others, or they are luckily situated in a better location that's less actively eroding. At any rate, suffice it to say that the Blue Diamond beach was quite lovely, especially when you consider how the neighboring properties are faring.

Now, as nice as the facilities and the beach were, the real stars of the show here are the staff. I don't think I have ever seen more attentive, friendly and unobtrusive service at any resort I've stayed at. I found it pretty amazing that almost everyone we spoke to knew us by name and bent over backwards to assist us with anything we needed. Every single member of staff that we saw (from groundskeepers to housekeeping staff to the bell captain to the restaurant staff) smiled a genuine smile and said hello to us each and every time we walked by. We had a special wedding anniversary dinner at the Aguamarina restaurant one night and felt totally pampered by our server, Daniel, and Aracely, the hostess. They were incredibly accommodating and were basically the reason we kept going back there for breakfast, lunch and dinner the rest of our stay.
In short, everyone we encountered was incredibly courteous, gracious and made us feel welcomed.

Was everything absolutely perfect? No, but the issues we encountered were pretty trivial. Really, the only thing that even registered as a minor annoyance was that the hot water in our room had to run for about 10 (yes, ten) minutes straight before it warmed up enough for a shower. We also couldn't get the sound on our TV to work for the first 3 days. Mysteriously, on the 3rd day, a new remote control showed up in the room (without our asking or mentioning anything), and it was fine after that. We don't even care to watch TV on vacation, but we had one rainy day, and after exhausting all the other indoor activities, we still had a couple of hours to kill. It would have been nice to be able to flip through the channels. Lastly, we also couldn't help but notice some deferred maintenance, particularly with the Aguamarina restaurant's outdoor seating area where the weather has taken its toll on the exterior. There was quite a bit of rusted and cracked surfaces, but hey, just keep your eyes on the beautiful view straight ahead instead of at the ceiling and you'll never be bothered by it.

10 years from now when the details of the trip will have faded, I'm fairly certain the impression that was left on us by the staff of Blue Diamond will stay with us. More than anything else at this resort, the people are what made the stay special for us. Luxury isn't just a nice room or a pretty view or good food. It's fanatically dedicated customer service that defines luxury.

Room Tip: Because of the size of the property, make sure you borrow a free bike to get around. Most of the ro...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Diamond Riviera Maya by BlueBay

Address: Km. 298.8 Carretera #307, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#25 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Blue Diamond Riviera Maya by BlueBay 4.5*
Official Description (provided by the hotel):
On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more   less 
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Also Known As:
Blue Diamond Riviera Maya By BlueBay Playa Del Carmen, Mexico

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