We just returned from a 7 night stay at Blue Diamond, and I have to say that out of the 12 times I have been in Cancun/Maya I will most definitely return to this place. (All of our stays have been at boutique 5 start properties) As everyone else has stated in their reviews this place is perfect in so many ways! We stayed in room 357, a Patio Suite, and it was lovely, although a little far from the beach. The only comment on the room is that the outdoor bathtub/plunge pool was not as we expected and it is not very useful. You have to call someone to fill it up for you, and even though we requested hot water, the water was room temperature. Next time we return we will go for the Palafito room with an upstairs patio.
The food was awesome, although we preferred Aquamarine to Ambar. Breakfasts A++, Lunch A++ (we often ordered from both the ceviche menu and Aquamarine for lunch as there were things on both that we just couldn't get enough of), Dinners were a A. Service was best at breakfast, lunch, the pool/beach, but sometimes lacked at night for dinner and I felt that they may need more staff on for the evening rush. One evening for our anniversary Victor the concierge arranged for a special 6 course meal in our room, we had the opportunity to choose our menu and the chef created the most amazing meal for us. They had a personal server in our room for our full meal, and I must say it was VERY SPECIAL!
I have never been to a hotel in Mexico where the attitude of the employees was so great! Everyone smiles and tries 100% to go out of their way to help and assist you. Everything comes with a response ~ "My Pleasure". Just lovely and so respectful.
I don't want to repeat was so many other travelers have said in the past but I want to recognize the following employees that made our stay so SPECIAL and we will remember for years to come. These employees are the reason we will return to this gem of a hotel!
~ Caesar #1 (he was the first Caesar to work there): This guy is the HARDEST most efficient server I have ever met in my life. He actually would run down the beach to fetch our drinks and food, and would bend over backwards to make you happy and feel special. Blue Diamond Management: This guy deserves many gold stars, you have a GEM!
~ Omar (server at Aquamarine and Ambar)....such an amazing personality and he always made us smile and feel so warm. He worked so hard every time her served us, but always did it with such joy. I will miss his antics forsure!
~ Fernando (AKA Italian in disguise) he was so precise with his cappuccino and lattes and was always made sure they were made perfect! He is one of the sweetest, kindest men I have met in a long time, and a smile that is just contagious. We feel in love with him, and enjoyed him helping us with our Spanish
~ Jesus ~ WOW~ what a supervisor you have there. This guy never missed a beat, and was constantly on top of everything, making sure EVERY guest was happy. He has such a great personality, so funny and so welcoming at the same time. You can tell that the place just runs so much smoother when he is working. Thank-you for all your wonderful pictures!
~ Victor and Omar at the Concierge. Omar was so on top of getting our bicycles for us, and continued to follow-up to ensure we had everything we needed. Victor, is one of a kind, so special, he arranged our anniversary dinner but also went as far as to ensure we had special music for the night and had his own personal CD's brought to the room.
I want to send out another special mention to Caesar #2, Presciliano and Diagoberto. All of these men are amazing workers as well, and so lovely in each a special way.
We used the Haman at the spa numerous times and loved it, we also participated in the Tezemecal ceremony and I am so happy we did....it has left us with memories that we remain forever.
I don't know what to say, except just GO! You will not be disappointed....just get there before the prices get too expensive, as this place can very well go for more then $500 per night. It is as good or better then Banyan Tree, Mayakoba, La Amada (The Beloved), and all the Excellence, Secrets etc.....
I look forward to them having more Bicycles, the boats for transportation among the cenote and lagoon, the art in the courtyards of the suites all working with their proper lights and water features, and some minor upgrades to paint etc when we return this spring :)
Also, one other suggestion for management: Some aroma therapy in the rooms and in the lobby etc would be wonderful (take a look at Aqua in Cancun for some ideas). Also the music around the pool and some speakers on the beach playing some Zen relaxation music would be nice. Also you need to turn the music up just a bit during the day... you could hardly hear it at all in the restaurants.
I CAN'T WAIT TO RETURN!