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“Clean and Efficient and Good Value for the Price!” 4 of 5 stars
Review of City Express Playa del Carmen

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City Express Playa del Carmen
2.5 of 5 Hotel   |   Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #148 of 199 hotels in Playa del Carmen
Los Angeles
Top Contributor
93 reviews 93 reviews
91 hotel reviews
Reviews in 54 cities Reviews in 54 cities
102 helpful votes 102 helpful votes
“Clean and Efficient and Good Value for the Price!”
4 of 5 stars Reviewed May 21, 2014

Stayed at the City Express Playa del Carmen for the first time in a City Express Hotel.
The hotel is big, clean and efficient. Check in was fast and easy, the rooms are small but they are clean, no frills, with Ikea type furniture, small closet and bathroom with hard resin plastic counters and soap/shampoo. There is a small flat screen TV and workspace with good free wifi.
There is a view of greenery but not much to look at. The room does not have many amenities you can find in an American hotel, but you can request extra pillows, blow dryer, flat iron for no additional charge. There is free breakfast also, with tea, juice, coffee, bread, ham. Very convenient. There is a small gym and a nice pool. This hotel is an efficiency, a good practical and inexpensive hotel for travelers on business. It is not a resort, so if you're coming to Playa del Carmen for a resort vacation, this is not the place. Having come from Cancun before this stay, it is quite a jolt to no longer have a big room, lots of all inclusive endless food and beach/pool amenities.
However, the price is good and is a 10 min walk to 5th Avenue, the center of activity in Playa del Carmen and the ferry to Cozumel!

Room Tip: Get a room near the pool, and sorry, you can't bring in friends!
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, May 23, 2014
Dear Guest,
Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable.
Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

64 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed March 11, 2014

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, March 13, 2014
Dear Guest ,
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
Top Contributor
149 reviews 149 reviews
52 hotel reviews
Reviews in 52 cities Reviews in 52 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 20, 2014

A little overpriced but clean new looking rooms with great front counter staff made my stay here pleasant BUT as most American breakfast are normally very ordinary this breakfast was great lots to choose from IF you get there early, if you go to breakfast late you may struggle. Overall very surprised at the small but very clean very well run hotel

Room Tip: Must go top floor other wise very noisy tiles in all rooms above you
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, February 24, 2014
Good afternoon Brian.

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 16, 2014

I am staying in this hotel for an extended business trip. The rooms are very clean and comfortable. The staff here are very helpful with any questions or small problems, there is free wifi in the rooms and public areas. Hairdryers and irons are available from reception if needed.
The breakfast, although self service with paper plates is sufficient, including coffee, tea, orange juice, yoghurts, ham, lettuce, fresh fruits, Danish pastries, pancakes and sliced bread. A good start to the day (albeit very busy some mornings).

The hotel is on the main highway but set back from the road so traffic noise is not a problem. There are several eating options nearby at shopping malls, along the highway or a 5 minute drive to 5th avenue where there is a lot of choice for bars, restaurants and shopping.

There are numerous eateries that will deliver to the hotel, Dominos, Ta Camaron, Hong Kong Chinese, Hot Bakery and probably many more.

the hotel has a lot of parking spaces which is free of charge, a small gym and a pleasant pool area.

Definitely would stay here again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, February 18, 2014
Dear Guest.

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed for one night only in Playa Del Carmen and had booked a room at City Express throught Expedia for about 50$.

We expected very little but were highly suprised at the facility. Everything was squeaky clean and looked new, like 2013 new.

Staff was billangual and very nice, wifi worked flawlessly. The hotel is located 6$(taxi) away from the heart of Playa Del Carmen's bar and restaurant scene. Only dissapointement was the breakfast buffet but.....you cant have everything.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, January 13, 2014
Good afternoon Marc,

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 5, 2013

Nice, clean, good customer service. Conveniently located right off the highway, near a lot of shops and restaurants. The location was busy enough that we felt safe in the evening. It's also not far (driving) from a lot of attractions like Xel-ha. According to the signs there is a beach nearby, probably not walking distance though, or it might just be a long walk.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, October 7, 2013
Dear Guest,

Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable.

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

Not being familiar with anything in this Mexican beach city, I choose a familiar sounding name and was not disappointed. This was my first stay with City Express and now know they are in many locations and I will be pleased to book with them again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review, September 9, 2013
Good afternoon Pillip.

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
#81 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico

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