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“City Express Playa Never Again” 2 of 5 stars
Review of City Express Playa del Carmen

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City Express Playa del Carmen
2.5 of 5 Hotel   |   Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #142 of 201 Hotels in Playa del Carmen
Cozumel, Mexico
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“City Express Playa Never Again”
2 of 5 stars Reviewed April 9, 2012

Having stayed in same hotel chain but in Cancun, we decided to stay in Playa but Never again. After making arragements with other friend family, pricing was almost double next day. Maybe reasonable because of the high season, but that was just the beginning of a bad experience. We arrive late around 11 pm tired of a busy day and the recepcionist could not find the reservation, there were other guests complaining about the key card not working and no WiFi, so No Internet connection available. Once arriving at the room we were hungry and decided for a pizza since the hotel has no restaurant, we called front desk to get a telephone number and they said no restaurant would serve us after 11 pm. I took the local phone book and ordered the pizza and it was on my room in less than 30 minutes, while dinning a bell boy knock at the door to bring the lugagge but from other room. No matter what temperature we choose from air conditioning, it was freezing anyway. Then when preparing to go to bed we want to believe that sheets were only not ironed and not dirty, also noticed that the the sink was clogged, we decided not reporting it because we all were tired, but past midnight again they knocked at our door and when going to open, a maid was already opening our door!!! she said she was checking if our room was available??? Next morning breakfast, the space is to small to attend so many guests with a simple continental, coffe, bread, ham, butter, jam and some fruit, the toasters not working so everybody taking care of not burning the bread. One good thing of this hotel is that they are very punctual, when they say breakfast is served until 11 am, at 11:01 all food disappeared as if by magic. The best is that we stayed there only one night.

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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadyServicio, Guest Relations Manager at City Express Playa del Carmen, responded to this review, April 11, 2012
Dear Guest,
Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioning system, the breakfast and the overall service at the hotel. I would like to share with you that we have taken immediate actions to ensure that this will never happen again. We deeply value that you chose City Express Playa del Carmen in the first place and we are committed to providing you with the highest level of service, we hope you give us the opportunity to host you again in the future and fully meet your expectations.
Cordially,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Cuernavaca, Mexico
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 8, 2012

We booked this hotel somewhat late in the day as most of the others were already full and we needed a budget option. It is located some way away from the Playa del Carmen attractions, including the beach and restaurants. However, it is a good option if you are travelling by car as it has ample parking. It is a clean, functional hotel and is a good option if you are on a tighter budget. The breakfast was adequate (although the coffee was awful). Despite being near the highway, the hotel was actually very quiet, which was a real plus for us. It is probably somewhere you would stay a couple of nights rather than use for a long stay.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#80 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico

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