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“Beautiful Boutique Hotel” 5 of 5 stars
Review of Aventura Mexicana

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Aventura Mexicana
3.5 of 5 Hotel   |   5th Avenue at 24th Street, Playa del Carmen 77710, Mexico   |  
Hotel website
Hotel amenities
Special Offer
$50 Free Food & Drinks!
Ranked #25 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Beautiful Boutique Hotel”
5 of 5 stars Reviewed December 6, 2012

We had a wonderful week holiday in Playa Del Carmen staying at the Aventura Mexicana, and even though there were a couple of small issues, I still think we stayed in the best possible place.

Good Points:
- Stunning, beautifully manicured, and very well kept grounds
- 2 lovely swimming pools, and a smaller hot tub. We swam in the pools ourselves, but people who did seemed to enjoy them,. They were also aesthetically pleasing to walk past each day. There were a good number of sunbeds around the pool side too, as well as some on the floor above for any serious tanners.
- Very friendly and efficient front of house staff, especially Keeke (pro. Key-keh) the General Manager. He spoke perfect English and was always happy to help and answer any questions, or give advice.
- Very clean around the entire hotel. The room was spotless when we arrived, and the grounds are also kept immaculate.
- Beautiful, contemporary, peaceful room! We were in Room 105 which is a Deluxe King and leads straight out to the poolside. I'm not sure if ours was larger than others as it was a corner room, but it felt like a suite. We had a large leather sofa, flat-screen TV, small fridge, microwave, LED bedside clock, and a safe. There was plenty of cupboard space, and although there was no full length mirrors, there were 2 large mirrors that more than sufficed (one in the bathroom, one in the bedroom). The furniture was lovely, it wasn't garish or too extravagant, neither was it some kind of flat pack Ikea job! And there was the perfect amount of furniture for the room, and for your needs.
- The shower always had hot water, and I found the pressure to be perfectly adequate - it wasn't a power shower, but it still flowed well.
- Complimentary organic toiletries were included and replaced every day including shampoo, conditioner, soap, aloe-vera gel, and a little vanity set with a cotton wool pad, cotton buds, and a nail file.
- There was an air-con unit, a fan in the lounge area, and a fan in the bedroom area
- The room had a complimentary water dispenser with drinking water which you could use to fill your bottles for the day. This was really handy and reduced the hassle of buying water from the shops!
- All windows were double glazed which was fantastic! It blocked out most noise, as well as any smells coming from the kitchen area.
- The main door leading into the room was a patio door (solid, sliding door, also double glazed) and behind it there was also a door with mosquito netting which was great. There was a net curtain as well as a normal curtain you could pull across for privacy (we were ground level) and also the patio door glass was tinted to provide privacy into the room.
- Every day the maid would make cute towel figurines!
- The location was perfect. It was barely one block back from 5th Avenue, so you had all the shops and restaurants a few minutes walk away, but the only noise we ever heard inside the hotel itself was from within the hotel. They played music around the grounds until about 10:30pm but it was never an issue or too loud, the windows blocked most of it out, and by the time most people would want to go to sleep it would be silent anyway.
- The beach is really close, and they give you free passes to 2 beach clubs which are a bit further along - Indigo and Maya which are next to each other. We only went to Indigo where the staff were really friendly, and the beds very comfy. The beach here is shallow for ages and ages, and though there are a few boats moored up, it doesn't ruin the experience. We also paid to go to Mamitas which is further along the beach (closer to the hotel). It's more expensive for drinks/food, but the beds were $30MXN each and another $30 MXN for an umbrella ($30 MXN is approx £1.50 GBP).
- The hotel also gives you complimentary beach towels that you can exchange each day. They are good quality, thick beach towels, so this is great as it saves you bringing (and then washing!) your own.
- The bath towels are good quality, 100% cotton towels. You were given a bath towel, a hand towel, and a face cloth per person.

Bad Points
- The breakfast is barely worth going to. I was expecting this from the previous reviews, but it's not even as described on the website which was a real let down. After a couple of days I did complain and ask why they didn't serve whole wheat bread toast instead of just white bread (as advertised on their website), and also why they only served a particularly awful type of fake and watered down orange juice and apple juice when their website said they offered a selection of fresh juices. After they spoke to the owner the next day I was offered whole-wheat toast, though there was never a resolution about the juice, and I decided not to push the matter.
So, the breakfast consisted of:
- very lightly toasted white bread (or whole-wheat after I complained)
- plain yogurt
- some questionable granola
- fruit that in my house would have pretty much all of it been in the bin the day before or sooner
- a selection of freshly baked cakes which my husband seemed to enjoy
- a selection of spreads for your toast: jam, honey, syrup, and butter
You can buy additional bits from the menu, but we never did. Instead we bought some extra bits from Walmart and Mega such as croissants and fruit, and ate them in our room to top up!

- Whilst pretty much all of the staff were friendly and helpful, the lady who served breakfast really wasn't. The first morning we arrived at breakfast she was sat at a table chatting on her mobile phone and totally ignored us. She then appeared quite put out when another couple went and asked her questions. She was generally abrupt and sullen, and where everyone else spoke English, she obviously understood it, but initially looked blankly at my husband when he asked if she spoke English - the next day she had no problem understanding us. The bit that wound me up most with her though was when I was talking to the waiter and asking about the whole-wheat bread, she asked him afterwards (in front of my husband while I wasn't there) what the conversation had been about, and when he told her she rolled her eyes and shook her head. Even with his decent knowledge of Spanish, such gestures are universally rude.

- The cleaner was lovely, and did an excellent job of what she cleaned, but she did seem to forget at least one thing a day! One day she didn't leave us one of the hand-towels and face-cloths, another day she forgot to wash the dishes, another day she forgot to empty the kitchen bin, etc. and most days she left the fan and/or the lights on. It's something I come to expect in Mexico, and it didn't bother me, but if I was there another week I suspect it would have started to irritate me.
- As some people have said the wall didn't reach the ceiling in the bathroom. This certainly looked lovely, but privacy regarding smells and sounds becomes an issue if you're sharing!! There are communal toilets around the pool area if you prefer to use them. But as a result the room was pretty humid from the shower, though we could probably have left the door open more, and/or the air con on for longer which may have sorted that out.
- The biggest shame (after the breakfast) was that the bedsheets were of low quality. They were poly-cotton (50% cotton, 50% polyester) which meant that whilst the bed was very comfy, it wasn't as pleasant to sleep in as you'd hope, especially given how hot and humid the place is. They also use a plastic backed mattress protector under the sheets, which is not pleasant to sleep on, especially when combined with poly-cotton sheets! It was such a shame, especially as it was so not in keeping with the high standard of so many other things in the hotel.

I really found though that the positives massively outweighed the negatives, and I'd certainly return and recommend the hotel. But I would say to potentially think of the hotel as not including breakfast, and if you do this you'll probably have a better experience!

Beach Tip!
We used the free beach passes, but the best beach experience in Playa Del Carmen was when we reached the beach and turned left, and just walked. There are loads of lovely beaches along the way, a lot less crowded, and without the underlying sulphuric smell! Where the kite surfers are is nice, but we walked much past that, and past a bit where there are rock pools (great for spotting sea urchins and other sea life only a step or two into the water, though be careful not to tread on the spiky sea urchins!), and we went all the way up to where there was a group of apartments and a small beach club with diving shop, where we lay in the shade of a palm tree. It was quite a way, but pretty much anywhere along the route was lovely.

Room Tip: We chose a Deluxe King which was worth the extra money. It was spacious, and next to the main pool a...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,138 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York City, New York
Top Contributor
173 reviews 173 reviews
41 hotel reviews
Reviews in 55 cities Reviews in 55 cities
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed December 1, 2012

This boutique hotel is oneof our favorites. We have stayed here 4 times and will continue to go back for years, as they always seem to be able to find a way to keep improving it. The service is courteous and prompt, the entire place is squeaky clean, and the resident cat Olivia welcomes guests with a friendly tail flick. There is a small spa on site with many services available such as massage and yoga, a lounge with great wifi and flat screen TVA, open air dining, and romantic lighting. The food in their restaurant is great for breakfast, lunch & dinner. The continental breakfast includes self-serve tea, coffee, juice, purified water, toast, and bakery bread like a croissant or muffin of your choice. You can also order extra things like delicious Juevos Rancheros if you are still hungry. They have a great guest services concierge who speaks perfect English and can help you book tours for a fair price. I can't recommend it more highly.

Room Tip: If you are traveling with kids, staying on the same side as reception is great because the kids have...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarnia, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2012

My boyfriend and I stayed in for a week in mid-March and I'm so glad we did. We had a ground-level room on the bistro side. The service was great, the rooms were spotless and the location was excellent--near restaurants, bars and shopping. The pools weren't utilized very often so it felt like we had them to ourselves at times and the sundecks on the second level were beautiful at night for a drink while looking at the stars.

The only reason this isn't 5 stars is the washrooms. I don't know if it was just our area, but the wall separating the bedroom and the washroom didn't reach the ceiling so we had to leave the room entirely while the other used the washroom. If you didn't, you could hear (and smell) everything. Romantic, it wasn't! Also, the showers could definitely use an upgrade. Clean, but very outdated and possibly unsafe (sharp tiles and a glass shelf were sticking out). Even saying this, we'd definitely stay again if we found ourselves in the area.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rsmearing, General Manager at Aventura Mexicana, responded to this review, November 29, 2012
Hola Shona S,

Thank you so much for taking the time to share your experience with us and future travelers. As a boutique hotel we have many room type options to suit all requests and needs. All the rooms on our family side of the hotel (rooms with two beds) have enclosed bathrooms and due to feedback from our travelers we have enclosed a selection of the bathrooms on our Adult Only side as well. Please do not hesitate to contact us directly at reservations@aventuramexicana.com with whatever need or request you may have and we will do our best to accommodate it. Our guests comfort and satisfaction is of the most importance to us and with many different room types, styles, locations and services we are sure to have something for everyone.

All the best to you Shona S and we look forward to reserving your enclosed bathroom room soon!

Rob - General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
1 review
5 of 5 stars Reviewed November 27, 2012

The Staff here go out of there way to make your vacation enjoyable!! Niko, Armando, Daniel (Mosquito), Gabby and Chris really do a great job of it!! Adventura is only a few blocks away from all the action on 5th Avenue but far enough away for peace and quiet when you need it, this is the perfect location!! The food's presented well and very tasty! My room (Bridal Suite) was absolutely beautiful!! I've stayed in much more expensive resorts and my room at Adventura was just as nice but very reasonabley priced. The maid's skill in towel art was quite impressive, too! For the price of this hotel you will not be dissappointed. Great staff, clean rooms, great food/drinks and wonderful location!!

Room Tip: If you're looking for a beautiful room choose the bridal suite, it's well worth it, trust me...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 26, 2012

I don't usualy write positive reviews simply because I am too lazy, lol. But I have to say, when someone does you RIGHT, you have to praise their work. What can I say about this place? Well, how can I sum it up? You ever been absolutely happy somewhere in your life? This is how the hotel and its staff made me feel. Lets start with an easy and painless check-in. Clean and functional room. Polite staff who always smile at you and say "Hola..." AMAZING food at the restaurant. As a vegetarian, I often have a hard time finding decent MEALS at some places. Here, I did not. My food was catered to "how I liked it"... almost felt like I lived with my parents again and my mother was cooking for me. Drinks were awesome and served with a friendly smile. BEST OF ALL, everything was supper reasonably priced. The part I love the most was the necessities were free which is not always the case with Mexico specially in an affordable hotel like this, wifi, beach towels, beach club pass, and a basic breakfast. No one tried to sell me anything I didn't need, which I loved. The restaurant staff were like a high performance machine... working together in sync and performing like a V12 Viper engine... If you are thinking about booking this hotel, stop thinking just do it. If you are in the area, stop by the restaurant, ask for Chris and tell him Alex sent you... then enjoy a free drink, on me...

Room Tip: Rooms on the second floor are more private and still very close to everything.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We had the pleasure of staying at the Hotel Aventura for a destination wedding. The staff was incredibly nice and helpful, and the cleanliness of the rooms and hotel was phenomenal. We have a 7 month old and were very comfortable in our room set up with a Pack 'N Play provided by the hotel. The connecting restaurant Maya Bistro was also very nice and convenient. Only improvement would be to increase the wifi area.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Top Contributor
52 reviews 52 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 20, 2012

Good value and great location near 5th Avenue and not more than 10 minutes from beach or the buses / shared taxis in 2nd Street. Pool and Bar - with continental breakfast that is small but more than adequate. Rooms good - bathrooms are open plan that may be an issue to some, Staff were very helpful and went out of their way to help with trips / wifi / printing documents etc
Would recommend for Playa rather than the beach front properties for a more local feel . Great

Room Tip: Rooms near restuarant are noisy in early eve and some rooms are high up a few flights of stairs whi...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aventura Mexicana

Address: 5th Avenue at 24th Street, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aventura Mexicana 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
We are a Trip Advisor #20 hotel & restaurant! We're located 2 blocks from Playa Del Carmen's famous white, sandy beaches and just 1/2 block from Playa's popular 5th Avenue; full of shops & restaurants.

We're a cozy boutique hotel with a lush, tropical courtyard and waterfall, 2 swimming pools, 3 sun decks and chaise lounges for sunbathing, relaxing, or canoodling.

All guestrooms include inroom wi/fi, air conditioning, ceiling fans, flat screen TVs, phones and private bathrooms. We also offer rooms with balconies or verandas.

Our amenities include Continental breakfast, free inroom wi/fi, free on-site parking and free beach club access. We also offer yoga class and discounted day passes to the world class gym across the street.

Our Mayan Bistro restaurant offers breakfast, lunch, dinner & room service. The Mayan Bistro also offers THE VIP, our all inclusive option with fresh, made to order gourmet food and premium beer, wine and cocktails. THE VIP is only available through out website.

Indulge in a variety of spa services perfectly at the Beauty Korper Spa located on the hotel grounds. We can coordinate your transportation, arrange tours and ensure you have a wonderful vacation in Playa! ... more   less 

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Also Known As:
Aventura Mexicana Hotel
Aventura Mexicana Playa Del Carmen
Aventura Mexicana Riviera Maya/Playa Del Carmen, Mexico

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