From start to finish this hotel was wonderful. From the upgrade of room as we were on honeymoon onwards nearly everything was great.
The service from all of the staff was first class. Really good & Varied food, my partner is a vegetarian and on the whole things were marked up clearly. The speciality restaurants we used, The Italian, The Mexican and the Fusion. All great.
We did have a flood in our room due to a combination of very heavy rain and a poor seal on the door but we were offered a change of room immediately and staff were sent to clean up.
Great beach, Great pools although the water in the swim up pool bar was not the cleanest.
Beware the black tiles in the pool area as these become quite slippery when wet. We witnessed a lot of people slip on these, some people went right over.
The use of the surrounding Riu hotels is great to have a nose. We met some great people from all sorts of places. A couple of right dodgy characters from Kent included.
I would definitely stay here again.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen