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“SO UNDER PAID” 5 of 5 stars
Review of Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico   |  
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Ranked #21 of 201 Hotels in Playa del Carmen
Shreveport, Louisiana
1 review
2 helpful votes 2 helpful votes
“SO UNDER PAID”
5 of 5 stars Reviewed November 8, 2013

From the time we stepped off the plain till we stepped back on FIRST CLASS SERVICE the people at the airport and hotel couldn't do enough for us. The food has to be some of the best I have ever had ( for me to say that it has to be true as I'm a very very picky eater)Bernie and the rest of the guys at the pool bar are top notch never had an empty drink. If I had to say something negative all I could say is if your looking to party late in to the night this would not be a place you would want to stay as everything stops at 11:00 pm but for 20 bucks plus tip you can be in downtown Play in about 5 to 10 min

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,274 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Topton, Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 7, 2013

...I have been remiss in not reporting earlier on a wonderful return stay to the Riu Palace Mexico...10 of us, from age 15 to 58 stayed at this incredible resort in early August 2013...without fail, every member of our group had a fantastic time...the food, drink, and grounds were wonderful...the ala carte steakhouse and Italian restaurants perfection, and the service...well, the service just keeps getting better, and we really didn't think that would be possible...we wanted for nothing, and found all that we needed and more...my family can be a handful at times, fun-loving, but sometimes crazy-fun...and the staff responded to them with incredible grace and friendship...the lobby coffee shop is a fantastic addition...if you go, you must try the coffee with ice cream...yumolicious (yes, that is a word for me now)...the beach is absolutely stunning, beautiful palms framing the incredible blue of the Caribbean...the pool area is fun and well-designed...the added luxury of visiting the other Riu's in the Playacar complex pushes this resort over-the-top for us...we also enjoy the Riu Yucatan very much, and have been staying at these two resorts since 2001...lots of folks travel for years before finding their own personal paradise...luckily, we found ours in the Riu Palace Mexico and Playacar Riu Complex...bravo, keep up the good work!...

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Creek, Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 7, 2013

Always a wonderful hotel, great service, fantastic staff. There is nothing not to love about this place! Do not want to go home. This is as close to perfect as it gets. Food is superb, everywhere. The new coffee shop is very popular.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Rutherford, NJ
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2013

My daughter and I just returned from 4 days at Riu Palace Mexico. I have stayed other RIU resorts in Playacar and my daughter stayed at RIU in Aruba. However, I've always wanted to try the Palace. Let me first start by saying that the grounds, lobby, beach, rooms are kept beautifully. The staff go out of their way to please and make your stay very enjoyable. The food is very good and very varied. I know the resort had recently been renovated and there have been comments on Trip Advisor about the bathroom layout. Let me further add I consider the bathroom layout horrible. Unless you are a couple and have no problem with nudity then it would be fine. However, for a family it is totally unacceptable. There is absolutely no privacy except for the shower and toilet. The tub and wash facilities are totally open in the same room with the beds. Honestly, I don't know what the interior designer was thinking. The décor and lighting in the room has a South Beach nightclub vibe. As for the renovations, the façade is Spanish with an interior palette of purple, pink, black and silver. It is quite beautiful if you like what I call ultra-modern, Euro-Sensual. However, I much prefer the colonial Mexican décor of the Riu Palace Riviera Maya. I understand that renovations are planned for that property and I sincerely hope they don't make the same mistake. I consider myself a seasoned traveler and although I rate this hotel a 4, because of my personal preference, and distaste of the bathroom layout, unfortunately, I would not return.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, Rhode Island
1 review
4 of 5 stars Reviewed November 6, 2013

we have stayed at other RIU resorts and just loved Palace Mexico. The staff was pleasant the food was awesome. Wish we had a room the didnt face the other resort, it was very noisy as it was a walking path for the resort across the street. A few suggestions.... Why cant we use the towels at the other resorts if we are allowed to use the pools. Why aren't the rules the same thru out all the RIU resorts. (dress code for restaurants) The smoking section should not be right infront of all the restaurants it was such a gross and a big turn off to go to the restaurants. Walking thru the smoke very unhealthy. Whom ever designed the stairs and walk way to the beach with black tile should rethink their decision so hot and slipper. One small complaint wish it had more entertainment and activity's during the day. We told the resort it was our anniversary and my birthday but nothing special was done. a little disappointing.

Room Tip: can not say what the other rooms were like ours were okay a little noisy on the 2017 room side. Due...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 4, 2013

Where to begin.well from the moment we got there on the 9th oct till we lefted on the 30th oct fantastic. Would like to thank mr Rafael for looking after us every nite the table was decorated every nite with flowers.the food is 5 star mouth watering it was.The staff in the bar area always remembered your drinks and that was down to Jesus and Daniel. The beach area was great could always fine sunbeds.the riu land for kids is fantastic my son who is 4 loved it and was well taken care of.I would like to thank every1 there for looking after us so so much especially ildiko you are the best.can't wait to book for next year now 9th year running that will be.all I can say is all the negative reveiw well some people can never be pleased but this family can.
SEE YOU ALL SOON

Room Tip: We stayed in rooms 2129 and 2130 fantastic even the cleaner Francisco
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 3, 2013

We celebrated our 7th wedding anniversary at this resort from October 18-24. This was our 3rd visit to Mexico and 1st time at Riu Palace Mexico (RPM). We’ve previously stayed at Riu Palace Riviera Maya (RPRM). We chose this resort because it was recently renovated and we wanted to compare it to RPRM

We didn’t think that it was possible to top RPRM, but Riu Palace Mexico did just that!

ROOM: We were in Room 2050, which we highly recommend since it is on the top floor and almost at the end of the building, close to the pool. The room is spacious and more contemporary than RPRM. The jacuzzi tub in the middle of the room is a nice touch, however we did not use it during our stay. The shower is a walk-in and very spacious, which in our opinion is more modern and classy. As a married couple, we found the room and set up to be more couple friendly. We agree with reviewers who said that travelers with families would not find this room comfortable. Yes, the room smells musty. But just remember…you ARE at the beach! Our room was kept exceptionally clean and beverages and towels were replenished daily. We found the A/C to work quite well.

FOOD: WOW!! If you can’t find anything here that you like, then maybe you shouldn’t go on vacation! So many choices everyday on the breakfast, lunch and dinner buffet. We tried all 5 of the ala carte restaurants and thought that they were all excellent. We enjoyed the restaurants because it was a more intimate dining experience. It’s really difficult to pick a favorite, but the Steakhouse and Krystal are at the top of our list. The wait staff go above and beyond – absolutely AMAZING - always smiling and happy. Luis was great - he took care of us every day for breakfast and lunch. We miss him already! We found the food at RPM to be comparable to the RPRM.

BEACH: The beach is spectacular and always a lounger to be found. Very clean. Lots of shade and palm trees. We enjoyed the drink service on the beach. They are always hustling and working hard to deliver cold drinks! We tipped them well! The water was absolutely crystal clear! We snorkeled right off the beach and were able to see many fish. There was a bit of seaweed in the early morning, but staff do a good job of keeping it clean.

POOLS: There are 4 pools which are all kept very clean. We enjoyed all of them except for the bar pool which tends to be the busiest. The pools temps are warmer, but still refreshing. We were always able to find loungers around the pool area, even at the busiest time of the day.

ENTERTAINMENT: We enjoyed the Magic Show and the Circus Show during our stay. We thought that the performers were very talented. The shows are standard but were entertaining. We enjoyed the Mariachi Band as well. The Entertainment staff worked very hard and made an effort to mingle with the guests daily. Christina and Cindy spoke with us several times and made us feel at home.

OVERALL: Both the RPRM and RPM have much to offer. The RPM, since it’s renovation, is definitely more contemporary and in our opinion, brighter than RPRM. RPRM is more traditional and Old-World Style. This is our 3rd trip to the Riu Palaces in Mexico. We find it very hard to believe that these properties can get negative reviews. We understand that some people have bad experiences, but we also know that there are some people who will NEVER be happy or pleased. We wish we were back right now. We miss the staff…hopefully we will see you soon!

Room Tip: Request a higher room, courtyard view, close to the pool
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
#26 Family Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

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