Stay: May 18-25, 2013
This was our 10th stay at the Riu Palace Mexico, the most recent before was in October/November 2012.
The overall appearance of the newly designed lobby is beautiful. The new seating arrangements are a welcome change. Check in was speedy and reception staff was helpful throughout our stay.
The room renovations are quite lovely. We didn’t think we would like the room redo, but we do. The television viewing area is limited, mounted to the wall directly in front of the bed. We found the inability to turn it to view from the sofa area a bit of a negative. The walk-in shower is awesome. The double sink area is great as well. The jacuzzi tub is a bit of a waste for us since we don’t use it, but other guests seem to like that addition to the rooms. Overall the brightening of the rooms and the colorful decorative touches are lovely.
One tiny problem in the room, and, I do mean tiny—the area given for the toilet room is very small. We did get used to it, but it is a much smaller area than the rooms offered before, and there is no bidet.
The redone Riu Palace Mexico courtyard is very pleasant, and the new seating arrangements do offer more flexibility for guests. In the evening, the courtyard is quite stunning, it sparkles like a jewel.
Riu outdid itself with the pool areas. The shades, palms, umbrellas and loungers are well-placed and plentiful around the beautiful new pools. The swim-up bar is amazing with in-pool tables and loungers. Well done! The new infinity water features at the beach edge of the pool area are beautiful, but we did notice that there is some confusion about how to use them. Some of the tiles around the pool area get quite hot in the mid-day sun, wear your flip flops.
Also, I know this isn’t any fault of the resort, but it would be nice to see children kept from the swim up bar pool. Children jumping on and around the tables and submerged stools are at risk for injury and that could quickly ruin a fun-family vacation.
The beach/pool bar area is absolutely beautiful, really, it is one of our favorite spots. The bar staff is incredible, smiling and engaging, and always on top of things. The Riu Palace Mexico bar staff is a true treasure. We did enjoy the upbeat music around the pool, it does go far to make every moment a celebration.
The theatre bar is the same as before the renovations, and we were happy to see that because it is such a rich looking more traditional bar.
The lobby bar is as beautiful as it was before the renovations, but it is no longer open all night. There is a 24-hour area for drinks and snacks—it’s called Lounge 24. We are hoping to find the Lobby Bar open all night again at some point in the future.
Absolutely outstanding! We love the Mexican selections every day at every meal. Bravo! We enjoyed the new layout of the buffet very much. Staff was outstanding.
Lunch at the Guacamole buffet:
Well done! The Riu Palace Mexico offers a great selection and lovely seating areas. We enjoyed every meal. Again, the staff was unfailingly courteous and helpful.
Dinner at the buffet:
The Riu Palace Mexico offers wonderful selections, beautiful desserts, and a pleasant atmosphere. We enjoyed the renovated buffet very much. We had the pleasure of sitting in a variety of locations through the week and had excellent service each meal.
Dinner at the Italian:
Absolutely excellent! We thoroughly enjoyed the over-the-top delicious appetizers, meal, and dessert. The service was outstanding. We would like to add here, that there were a number of families who had unruly and loud children (and adults) that were intrusive on other guests, and made the Riu staff routines more difficult. To their credit, the Riu staff were unfailingly courteous to everyone, including the loud offenders at every turn. Bravo!
Dinner at the Steakhouse:
A birthday dinner was organized for me (Carol) at the Steakhouse, and it was an absolutely beautiful and delicious evening, topped off with the most incredible birthday cake we’ve ever seen!
We do miss the little beach bar, but are happy to see that there are still a few hammocks. The new beige fabric on the loungers blends very nicely with the sand, and gives the space a more calming effect. Bathrooms are available at the rear of the lunch buffet area and in the spa.
What a fantastic addition to the lobby area! Bravo, well done indeed! Day or evening, it is obviously a wonderful place to grab a snack or beverage. And, do NOT miss the Iced Coffee—absolutely incredible with ice cream and whipped cream!
Amazing as always, from room attendants, gardeners, wait staff, bartenders, entertainment, reception to management. Well done!
The Riu Palace Mexico is an amazing resort, with a lovely, hardworking and efficient staff, attentive, visible and pleasant management and we are already looking forward to our next stay in August 2013, and many many more in years to come.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Mexico Hotel
- Riu Palace Mexico Playa Del Carmen
- Riu Palace Playa Del Carmen
- Riu Palace Mayan Riviera
- Riu Playa Del Carmen
- Mexico Palace Riu
- Riu Mexico
- Rui Palace Mexico
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen