We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“So So” 3 of 5 stars
Review of Hotel Riu Palace Mexico

Save Saved
You added Hotel Riu Palace Mexico to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Riu Palace Mexico
4.0 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico   |  
Hotel website
  |  
Hotel packages
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Exclusive Reward!
Ranked #21 of 199 Hotels in Playa del Carmen
South Portland, ME
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
47 helpful votes 47 helpful votes
“So So”
3 of 5 stars Reviewed November 5, 2012

Have been to the Maya Riveria 17 times and stayed at the Tequilla a cross the street as well. This hotel like the Riu's in general are very generic. They are nothing special. I actually prefer the Tequilla across the street to this hotel. Because that is where every one goes at night anyway. They have done a great job restoring the beach infront of the Palace. The farther away from town you go the better the beach gets. We are a gay couple and every one was awesome to us as pretty much everyone is in the Maya Riveria. If you want a good beach stay at the Sandros farther down, the beach is even better. I do like how close to town the hotel is, you are right in Playa Del Carmen. But seeing how I have been to the area so many times I prefer the nicer adults only hotels like the El Dorados or the Excellence brands. You can't go wrong with them. But in you want to stay in Playa don't pay for the Palace save your money and go to the Tequilla.

Room Tip: Save the money and stay across the street at the Tequilla. This a good family hotel.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,076 reviews from our community

Traveler rating
    2,001
    718
    201
    98
    58
See reviews for
593
1379
24
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (519)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South Lake Tahoe, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2012

This is a great hotel with very friendly staff, the service in the restaurant and in the bars is very goodone is very quick and accomodating service. Food is deliciuos and varied. Probably in that
Eriod thTi wentis yoo many loud guests, motorboat and jetsilman at the beach, in the beach you wil not find peace so if you like action this is your place.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tamworth
2 reviews
Reviews in 2 cities Reviews in 2 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 13, 2012

Late review...Stayed here in July. Excellent hotel with a grand lobby and beautiful grounds with some wild animals running around at night which wasn't a problem.They were nice to see and didn't bother you. large swimming pool with plenty of loungers and even more on the beach. Very friendly staff. The young lad who made up our room worked so hard and made lovely animals out of towels for us which was nice. Tipped him a few times but there was no pressure to do this. Food was good with plenty of choice and also tried most of the a la carte restaurants which were nice. Had a free upgrade to a superior room. Got this by emailing the hotel in advance to say the holiday was for my partners 50th birthday.The room had a bed about 8 feet wide by 8 feet long, so comfortable!!!!! The room was spotless with a liquor dispenser, fridge minibar, free safe, large walk in wardrobe, sitting area and dressing table. Aircon and a ceiling fan, tv with limited English channels but plenty of films in English on at night if you wanted to watch them. The beach itself had lovely fine sand with lots of small shells in but wasn't rough on your feet. And beautiful clear waters with a light tide. It sometimes got busy there but was so big you could just move somewhere else if you so wish. The resort of Playacar itself has a number of shops and other hotels. To get into the resort via transport we went through a security controlled gate which made us feel totally safe. The weather when we went was low to mid 30's so drink plenty of water as well as your free beer and exotic cocktails. Would definitely go back again. Truly 5 star.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 8, 2012

Long overdue review. My husband and I stayed here for 6 days in March - before we were engaged. We loved the service!! We ordered rrom service four times - part of the inclusive package - and the servers brought red roses to our room each time. The caesar salad was great. Each room as a bar with four bottles of top shelf liquor, and a fridge stocked with juice, soda, and domestic beer. The food overall was above average with a wide variety. We loved how the resort had atleast five bars to choose from. The service was excellent. I especially loved the Japanese and Brazillian restaurants. My husband loved the breakfast buffet. The swim up and tiki bars were also our favorites. Just a short walk away is a little market square with a few boutiques, a pharmacy, and souvenir shops - indoors and outside. Downtown Playa Del Carmen was just a $10 taxi ride - a must see! The grounds were beautiful as are the pools and beach - very clean; friendly stay. We had a garden view room, but still our stay here helped make Riviera Maya one of our favorite trips.

Room Tip: pool or ocean/beach view better choices over garden view
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 27, 2012

Ok- long over due review.
We stayed at the riu palace in July this year. Myself, my partner and 16yr old daughter. We chose this hotel for my partners 50th birthday, after reading many of the reviews. We like what we like, as we all do, but the overall opinion is of a particular high standard. That's why we chose this place for our special event.
There's not really much more that anyone can contribute to an already immense trip advisor following on this hotel, however I would just like to add our touch.
Right- our daughter has suffered with asthma- the hotel provided us with an ionizer for the room to ensure a comfortable stay and peace of mind. I might add, I didn't request this it was a personal touch. The room was more than acceptable, yes dated!! but very clean, and maintained to an exceptional standard each day.
The complex/hotel was very safe. Very appealing to all age categories and more than comfortable.
The beach area was great! Cocktails brought to your sun beds ! What more do you require or want. A special mention to the amazing Alonso! Nothing was too much trouble, in regards to his service in whatever area he was in.
I don't really need to mirror all the previous reviews, I just would like to take this opportunity to support them.
The staff and management really care about all guests having a phenomenal time! Truly.
Many guests there this year that we met had been to this hotel more than once, some several.
That's an accolade in itself.
We as a family will definitely return next year after the refurbishments without hesitation.
So, in a nutshell. From a well travelled family, don't hesitate, food just superb! Service- up there with the best- entertainment- what you would expect! Cindy and crew!!! Well done.
Certainly, would have no issues in recommending this hotel! The negatives quite clearly cannot be pleased.
Thank you To all in the Riu Palace Mexico. We will definitely be seeing you all again?

Room Tip: Overlooking the pools. The best.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2012

We enjoyed our stay here. Beaches were nice, food was great. Steakhouse just ok. Overall service was great and we enjoyed ourselves. Location was safe and clean. We liked having the freedom to enjoy other Riu properties thatwere close by if we wanted. Would definitely stay here again.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2012

All I can say is FABULOUS!!!!! The staff, the hotel, the beaches, the pool, the area, all absolutely brilliant. The staff could not do enough for you and the animation team are first class. Many thanks and hope to see you soon.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Riu Palace Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Official Description (provided by the hotel):
* Located on the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Caribbean Online Mgt Corp. and Travelocity so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Owners: What's your side of the story?

If you own or manage Hotel Riu Palace Mexico, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;