What can I say beautiful hotel lovely decor staff who cannot do enough for you . I was there for my birthday and came back the night before it to champagne and chocolate covered strawberries the following night the same but white wine this time. Food was lovely particularly where ever you ate but especially yashima and krystals. The animation staff were superb a fourteen hour day meant nothing to them Ricky is a legend and angle so warm friendly and helpful good luck with your future It's worth saying that two of the crew were fifteen and sixteen but you would never know so professional. The only thing that could be better was the slightly uncomfortable beach sunbeds but with tummy full of excellent food and drinks supplied by the incomparable Santos we are definitely coming back ASAP Thank you for an. Unforgettable holiday

Hotel was brilliant. We had a very quick 5 minute check in and our luggage arrived in the room 2 mins after us.

The room was very spacious and clean and we were sent a fruit basket. The mini bar was full and contained Dos Equis lager, small and large bottles of water, Pepsi, Pepsi light and other mixers. We had 4 bottles of premium branded spirits.

The bed was huge and very comfortable. The air conditioning was brilliant and could be left on all of the time as long as the balcony doors remained shut.

The buffet was themed 7 nights a week and the food in there was fit for a king. The choice for starters main and dessert was extensive. The waiters were brilliant and kept your drinks topped up and gave you a hot water lemon bowl if they saw you having something messy like king prawns or crab claws.

I could talk forever on the buffet food but I won't do. It was just outstanding and I have never seen a breakfast like it.

We booked into all of the restaurants and I liked them all. My favourite was the Japanese that I was reluctant to try. The steak house was very good and the lobster served with the steak was perfect. We had no problems booking into them and we never queued up to book.

The evening entertainment from what I saw was very good but I only sat and watched on 4 occasions out of 14 nights as I had to retire to the bedroom in a food coma.

The lobby bar was open from 10am to 7am and was great for pre dinner drinks. They had a wide variety of premium branded drinks such as Bacardi anejo, bacardi superior, Smirnoff red label, finladia vodka, absolut vanilla vodka plus other flavours. They had Jose Cuervo and mezcal tequilla and were more than happy to make up shots to people's specifications I.e B52's, lemon drops. They had Kahlua, beefeater gin, Jim Bean, Southern Comfort, Pernod blah blah blah.

The cocktails were very good, I particularly liked the mojito buy found the piña colada to be a bit too sweet. Only disappointment was the Caipironhias were made with rum instead of Cachaca.

They served peanuts to us in the lobby bar while sipping our drinks and listening to the piano man playing beauty and the beeeeeeeast! Amazing. Once your bum touches that seat the waiter is there in a flash, two thirds down your glass and they ask what you would like next. Service was brilliant in the lobby bar.

At 10am the pool bar opens and the water volleyball starts. The waiters work their butts off taking orders around the pool and they bring your drink over to you. We meet had a problem getting a sun longer there was always good availability both at the pool and on the beach.

Beach BBQ at lunch time was to die for!! This happened on many occasions. There is a beach bar/hut and they serve drinks to guests on the beach.

Discovered the jacuzzi on the second day- there was never anybody in it wheneer we went over and it was so strong it pushed you around. It was fun!

The whole holiday was brilliant. There is so much more to say but so little time. You will not be disappointed. Stay here if you have chance!

We spent two weeks at the Riu Palace Mexico and had a great time . We are waiting to see how it looks after the face lift they are doing this autum . then we will decide if we will return again next summer
The staff are so good at the job of looking afrer people and so friendly ,they werent looking for tips but if you do they were so greatful .

What a great Stay!!! Amazing Hotel, Staff and city.

Travelled for one week on the end of March with first choice. Had such a good experience with first choice representatives.

Hotel was great, very calm and clean nice rooms, amazing food and activities. Beach was lovely, plenty of space for everybody.

Buffet amazing, lots of variety, staff really nice always ready to replace you glass when empty.

Playa del Carmen is amazing. You have a lot to do. Me and my husband did excursions to Chichen Itza, swam in a cenote Yokdzonot in Yucatan, lunched with a mexican family and visit the city of Izamal in Yucantan.

Our lifetime experience: swam with dolphins at Dolphin Discovery at Riviera Maya and did the trainer for life program with first choice. I advise everybody to do it, because you dont just swim with dolphins but you learn how they live and how they are trained, etc.

If you want to buy souvenirs don´t buy in the Hotel because is much more expensive. Go to 5th Avenue in Playa del Carmen and you have a huge variety of shops where you can buy gifts with really nice deals.

The rooms were cleaned everyday. The pool and the pool bar were great. The drinks are really good.

We would go back to Riu Palace Mexico and to Playa del Carmen, because our stay was great and there is so much to do, one or two weeks are not enough to do all the amazing excursions...