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“Dissapointed of this Riu” 2 of 5 stars
Review of Hotel Riu Playacar

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Hotel Riu Playacar
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico   |  
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Ranked #75 of 197 hotels in Playa del Carmen
Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Dissapointed of this Riu”
2 of 5 stars Reviewed October 18, 2013

I came here with my wife's family for a couple of days. A couple of years ago I stayed in a Riu in Mazatlan, so i was thinking it would be as good as the other. So wrong! Rooms look old, beds are worst than many economy hotels I have stayed, buffet is boring and limited in options. Also, even when some employees do make everything possible to make your vacations a good experience, most of them spend most of their time giving reprimands, specially the waiters from any of the restaurants. I will think twice about selecting a Riu as an option for any destination.

Stayed October 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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shropshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 16, 2013

Hi .
been back from riu playacar for a few days now.what a holiday we had,it was so nice. yes it needs up dating a bit but hope they dont make it like all the other riu hotels,.
From the min we got there they was so helpful.
the rooms were big and very clean,the mini bar was nice to have. it would have been nice to have some think to make a cup of tea or coffee,as i do like a brew when i get up ,
the pools was clean,and they even clean it thougth out the day .the drinks was good ,and for the food,it was the best we have had in a al.
I know we all say its what you make of a holiday that matters,but not in this hotel,they are always around to help in any way,i have never seen so many managers on hand from am to pm.we had a bit of a prob ,and they sorted it out within mins,not only that,when we got back to our room that night there was a bottel of bubbly for us.
jasmin the rep was new, but she did her job so well,a nice girl always had a smile on her face.
the guys from the entertament team works so hard all day and night,there was somethink on all day,if you wanted to do it you could,the shows at night was very good,
all i have to say is Riu playacar dont change this hotel like you have done to all the others,yes it needs updating,but we dont want all that pink like the others,we will be going back to this hotel that is if they dont change it

Room Tip: block 6 and 5 are by the pools.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnsville, Minnesota
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 14, 2013

We are pretty lenient when it comes to budget all inclusive hotels because everything has a price and we know that you can’t expect everything when you are looking for deals. However, this one did not meet some basic things that would have allowed us to enjoy our vacation. I’ll start with the deal breakers. The bed was hard. Yes, I did read this in reviews and thought maybe those people were just being picky. It was so hard, my whole body hurt like someone had beat me up each day. I had a hard time even lifting my arms one day like I had really overdone a work out the day before. The beds really are truly unacceptable. This is something the hotel can fix. Another issue we had was the nudity. We asked several times to have a woman wear her top who parked herself in the most visible spot where you walk into the pool area so she could be seen by everyone. No one ever asked her to put a top on or leave. We asked 4 different people on 3 different days. That is also something the hotel can fix. The other easily fixable issue is room service. You can’t get any. We don’t like having to get ready to have breakfast when we are on vacation. It is really relaxing to have breakfast on the balcony and not have to shower first and get somewhat dressed up when you are hungry and just want to go to the beach in your swimsuit but have a bite first. The issues that will be harder to fix are… the balconies are too small, do not have a lounger for reading, and only a few suites have an ocean view. We did not think this would bother us, or we would upgrade when we go there but there were only 2 suites and neither were available. Also, the pool with the swim up bar is a circle where everyone packs in like sardines and there is not a connection to the other pools even though the pictures make it look like there is, so you cannot get away from volleyball going on 10 feet away from you (yum, pool water splashing in your drink!) or water aerobics, or just wanting to swim away for a minute and have some privacy. You would have to go to one of the other pools with no swim up bar. You can easily see in the pictures that the layout of the buildings are very long and your views would either be the walkway, or one of the other hotels on either side of the long strip of buildings. In short, the buildings are too far from the beach and pool. We don’t mind walking, we would just like to see more interesting things from our room. The good things were that the beach was great! You didn’t have to ask for doubles to get a decent strength drink, the food was fine except for the “Asian” restaurant. Don’t bother. Miso soup was like a salt lick and everything else was greasy. We had no problem with the buffet food. The shows are what you would expect, mostly dancing to different themes each night. It’s something to do. The girl dancers wear almost nothing, but I’m sure that’s for the guys. It would be nice to see a show without their stuff hanging out of basically bras and underwear but at least you can skip the show if you don’t want to see it. The rooms do not get below 75 degrees even if you are diligent about keeping your doors closed so bring light pajamas. In summary, the price was great, but we have found much better for the price. I would highly recommend El Cozumeleno in Cozumel if you are looking for value in this price range. Check Bookit, Apple Vacations, or Funjet’s website to find a week all inclusive with flights (from U.S.) for under $1000pp. We would not go back to this hotel if it was free. Seriously.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Pennsylvania, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 14, 2013

I stayed at the Riu Playacar a few years ago and loved it there were no problems i go to Playa every year love the area Fifth Av is great i am going to the Riu Palace mexicio in Feb 2014 and the only thing that has me upset is the way the bathrooms are set up no privacy reading other reviews that has been a major concern with other people i hope Riu can get this corrected before i got but if not we will deal with it all in all playacar is a great place to go that time of year have a good trip

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 12, 2013

? Second time to playacar resortThis time stayed at Riu playacar Staff lovely and helpful. yes a little tired but it feels Mexican? Everyone can find something good to eat? only gripe we hired the Hobbycats on the beach a few days? And some of them can be funny about even getting it to the water? Husband had to pull it down the beach a few of the days? We had a walk to the Yucatan As that's were we stopped last time? You could be anywhere in the foyer felt like being in a Airport terminal? No warm feeling but bar staff good!
Back to Playacar entertainment staff also brill? went to steak house twice but sadly both times steaks not very good? We was so lucky with weather hot hot? If they change this hotel in 2015 it will be very sad? just spruce it up and keep it warm and Mexican feel!

Room Tip: Block 5 high floor
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverfordwest, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

Had a fantastic time at the Riu Playacar, the rooms need a little up dating, but we hope that when it gets refurbished they don't spoil it. It was very hot, and only 1 days rain. The hotel is very clean and the food and staff brilliant.
The beach is breath taking!! and enjoyed every minute on it.
Jasmine the Thomson rep was very friendly and helpful, we booked 4 trips with her and she gave us all information we needed to have a great time on all of them, nothing is to much trouble for her, she also advised us on the best ways to get to places by ourselves.
Will definitely go back!!
Mike and Julie (Harley People!)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 8, 2013

Just got back this morning after 2 glorious weeks at the riu playacar.
It is an amazing place n the staff are lovely.
Hotel yes a bit tierd but that does not in anyway effect the cleanliness, food, service or any aspect of the place. They r still deciding wether to renovate or completely change the hotel to me its perfect as it is just need renovating to bring it up to date but they shud not update it like they have the yuctan it's to modern n not typical Mexican.
The rooms were clean spacious and well equipped but if u go on hol to spend all ur time in ur room then u r very sad.
The food was always plentiful m hot u would not go hungry as there is so much choice.
Entertainer. The team worked very hard all day n nite. U were never pressured to join in if u didn't want to. The shows as always are gud we didn't watch the shows this time as we new wot to expect.
Staff brilliant.
Beach axing the sea is so clear u can see ur feet and all the fishes swimming.
Location excellent 20 min walk or 70 pesos £3.50 in a taxi to playa del Carmen and 5th avenue lots of shops bars places to eat if u fancy a change.
Trips we didn't do any but spoke to a few who had and they enjoyed them just search around for a gud deal. Will definitely be doing a couple wen we return next year.
The weather was in the 90s m some days it was over a 100f very hot.
Pools. We r beach peeps but went pool a couple of times we went quiet pool no complaints at all. Also there is the pool where the team do all games u can watch from the other pool or go and join in.
All in all this hotel is worth the money u pay.
I also received presents for my birthday.
Do not be put off by any other bad reviews as to me they must be very picky or go around to find things wrong.

Stayed October 2013
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Playacar

Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Top resorts Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
#61 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Riu Playacar 3.5*
Official Description (provided by the hotel):
* Located in the Yucatan peninsula, 3 km / 1.9 miles from Playa del Carmen * In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 2-storey bungalow complex * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 16,000 m2/19,000 sq. yards of lush gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. from various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 
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Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico

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