Service: The service was great from the Buffet to the A la Cartes to the Front Desk. Big thanks to Rafeal at front desk for moving our family to a new room closer to the restaurants, pools and beach. My daughter has juvenile arthritis and we needed a room closer, and with a full resort Rafeal at front desk squeezes us into a new room. Staff were not greedy for tips like some resorts i have been too.
Pros: Italian and Brazilian A la Carte Awesome. Buffets were great with ice cream at them all. Pools were awesome and Water Park was great for our 3 and 6 year old kids. However if you have kids older than 6 they will be too old for the water park. My 6 year old liked it first 2 days and then would rather go to pools and beach. The animals at the resort were unreal. Turtles, Fish, Iguanas, Donkeys, Deer, Peacocks, Parrots, Raccons, Cats and some other varmit not sure what they were called. All animals were great, and were not too scared of any of them even when there is 14 racoons around you. They seemed very tame almost able to pet. Could not believe there was 5 iguanas at the pool it was awesome, one even ran between my daughters legs. I think i saw a tarantula on my way to the gym one morning but from a 20-30 feet distance not quite sure it was for sure. Gym and Spa were way better than any other resort i went too. Staff constantly painting, sweeping and keeping the resort in very good shape. Internet room was never busy always got a computer. FREE Snorkeling right behind the lobby, WOW did our kids love that!
Cons: had 3 days without air conditioner. Told the person who was cleaning rooms twice but due to his english skills don't think it got relayed to appropriate personal. After 3 days of hot night i called front desk and it was fixed that day. After you check in the person who gives you the keys will tell you to go with an individual, this individual will try and sell you an upgrade and to come for a Time Share the following day. Wifi didn't work in Theatre and was painfully slow in the lobby go to internet room if you need to get on the internet.
Overall a great Hotel and i would stay here again for sure in the future.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya