My husband, 2.5 year-old daughter and I visited this resort back in May 2011 (sorry for the late review) and stayed for 7 nights. We spent about 3 months monitoring the reviews in trip advisor before deciding to finally make reservations here.
There are a lot of mixed reviews but I can tell you according to my experience that this resort has more than enough amenities and entertainment to keep a family busy and happy.
Our daughter spent almost all the time between the Aquapark and the Kids Club. You can take your kids to the Kids Club and leave them there while you take advantage of your solo time, but this is only for children over 3 years old. For younger children a parent must be in the area watching for him or her, I must say that I would´nt leave my child there unsupervised. The girls that work there do their best to watch the kids but there´s really not enough personnel to watch and take care of all the children. Specially children under 6 years old need a lot of supervision and 2 or 3 girls are just not enough.
The Aquapark is amazing for children under 8 years old (it´s supposed to be for children under 12, I believe, but I think they will get bored very soon). It has slides for children all ages.
The resort is pretty big but not that bad, you can walk all across it in less than 10 minutes. It has a lot of restaurants. It has 3 buffets and about 6 a-la-carts. We didn´t try any a-la-cart because we needed variety and quick service because of our daughter. From the buffet restaurants definitely our very least favorite was the Mexican. It´s understaffed and the staff doesn´t have very good attitude. It was only open 2 nights during our stay and we only ate there once. Wouldn´t have eaten there even if it was open. The food was cold or overcooked and the ice cream was all soft and melted.
The Italian restaurant and the main buffet were very good options for breakfast, lunch and dinner. There are food options for everybody and there´s even a Mexican night on Wednesdays that serves pretty typical Mexican food. There´s a waiter in the Main Buffet called Manuel that really goes beyond your expectations. Besides, he loved our daughter so he very well earned every tip.
We stayed in the Select Club area. The rooms are indeed away from the main attractions but it´s also a quite area. We didn´t experience any noise from construction because I think they were barely starting when we stayed there. We didn´t really use all the benefits from the Select Club because our daughter was the owner of our time... haha.. so we did´t have any chance to use the beds on the beach, or even the Select Club building on the beach area. The pool in the Select Club is too deep for small children and the small pool aside is too shallow.
Rooms are cleaned every day, fridge restocked daily (fridge doesn´t keep beverages cold though) and we didn´t experience any problem with hot water. It´s a shame that rooms don´t have tubs, they only have showers. This was bad for our daughter but we managed it. There are safes in every room and you can use them for free.
Oh and one think that I would really like to highlight is that during our stay, one night, there was a couple fighting in one of the rooms in our building (I think even our same floor). We could hear yelling, furniture moving and even hitting and no one from security came to handle the problem. I was scared.
There are shows every night in the theater and definitely our favorite was the Disney Show. They also have the Michael Jackson show, one called Fantasia and some more that I can´t remember right now.
The main highlight of the trip and the hotel FOR ME were the photographers. There are photographers in the resort taking spontaneous pictures all over the place. They even have some animals like parrots, iguanas and a toucan to take pics with. You can also schedule a photo shoot on the beach that is definitely worth it. The prices of the photos are REALLY expensive, but at least for me, it´s worth every penny because they are the memories of your vacations and they are professional pictures, very different from any you can take with you own camera. Greetings to all the guys working there, specially Giovanni and the girl that I never knew her name.
Being an Eco-resort, the hotel has animals all over the place, you can see deers, racoons, coaties, donkies, guacamayas and even monkeys I´ve heard. Didn´t really get to see them. Our daughter was amazed.
Drinks can be as strong or soft as you want. And yes, the taste varies from bar to bar. We loved Micheladas from the Aquapark bar.
Timeshare people won´t bother if you know how to handle them. If you tell them politely from the beginning that you´re not interested and will never be.. hehehe
I think I can go on and on talking about our experience here, but I can tell you overall that we had a great time, we could rest, we had fun, we enjoyed each other, we felt spoiled, we had great food and drinks, we had more than enough to feel happy and would definitely go back.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya