We actually stayed at the Reef in February of 2012 but we can't wait to go back in a few short weeks. The grounds are beautiful in an exotic, jungle sort of way. The staff is hardworking and friendly - always a smile and an "hola". We felt very safe the whole time we were there and the proximity to Playa del Carmen is a huge bonus - we walked there on the road and back on the beach after dark and it's a great walk.. The beach is absolutely beautiful. I loved starting each day with a mimosa or bloody mary at the buffet overlooking the pool and beach. The rooms are pretty basic and the variety of restaurants is limited but that's because of the intimate size of the resort itself. We met so many wonderful, down to earth people while we were there. It has a small town/friendly atmosphere.
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