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“It's Good.” 4 of 5 stars
Review of The Reef Playacar

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The Reef Playacar
3.5 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico   |  
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Ranked #111 of 201 Hotels in Playa del Carmen
Toronto, Canada
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“It's Good.”
4 of 5 stars Reviewed June 2, 2013

Great hotel for the price and location. You can walk to downtown in 20 minutes, or better yet take advantage of the free bike rentals.

An upgraded wristband is highly recommended, it gives you access to premium bottles and the beach bar.

Food was mediocre and didn’t change much from day to day, but if you’re creative there’s plenty to work with. The snack bar is good for a quick fix.

$15 a day for Wi-Fi is a bit of a let down.

Anyone complaining about it being a timeshare push need to question how they got themselves in that position to begin with.

The upper pool is loud and great for those who wish to be drunk by 11am. Those less inclined, I’d suggest getting up early to reserve a day bed to kick back on.

For the price, there’s nothing to complain about.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPlayacarResort, Director of Sales at The Reef Playacar, responded to this review, July 12, 2013
We would like to thank you for your review. We are happy you enjoyed your vacation with us. We appreciate your comments regarding the good location, and the recommendation to buy the upgrade to the premium bracelet.
We look forward to welcoming you back once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2013

The whole vacation was made by the amazing staff. Mary Rodriguez at chiulavista breakfast buffet was unbelievable she had our drinks on the table before we could even order them and say good morning to her. She has the best customer service I have seen in a while I would stay at the reef because of her and the other staff members. Armando at Nicos very attentive. Humberto at the pool bar was on top of everyone's drinks even to the people that where rude to him. Avimael is a sweetheart and will make your stay memorable. All the staff do. I just want to state that people going on vacation there need to respect the staff and treat them with respect they all work very hard and are always pleasant. The rooms are noisy only because people are inconsiderate but the staff made up for it all. Did I mention I loved the staff. Thanks again Mary, Humberto, Armando and of course Avimael. you all made our trip amazing.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wausau, WI
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 28, 2013

This was our 4th time at "The Reef" and it just keeps getting better!
The location, the beach and the employees are the best there is anywhere.
The food was very good, especially Botticelli's .
I can't understand how any one can complain about this place. There is nothing to complain about!
It's only been 3 days since we were there but I can't wait till next year when we can return.
A big thank you to Daniel, Humberto, Jose, Guadalupe and especially Willie! You made our trip special!

Stayed May 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReefPlayacarResort, Director of Sales at The Reef Playacar, responded to this review, July 12, 2013
We would like to thank you for your fantastic review. We are very happy you enjoyed your 4th stay with us. We appreciate your observations regarding the location, the fantastic beach, the food and the good service.
We will share your special thanks with Daniel, Humberto, Jose, Guadalupe and Willie
Thanks to reviews like yours we have been able to get the Certificate of Excellence 2012 from Tripadvisor
We look forward to welcoming you for your 5th stay.
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 26, 2013

the resort was nice the view was amazing but the they sold be a time share and i could not use it. I meet a few people there that were taken for over $20,000 i was lucky i got my money back from my bank.
Its one big scam the gust services is one of the worst i have ever seen.
there are a lot of better places to stay then there.
the buffet was small not a big choice .
we ate in the little snack bar it was better then the buffet.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 23, 2013

My wife and I just returned from our 8th visit to the Reef and it just gets better each time. The staff is simply amazing right to the top. The new manager since our last visit is Vita, this guy will do anything to make your holiday perfect with the help of the guest services coordinator Roberta. The resort is updating and upgrading the rooms and are doing a great job at it. The only negative is the decision to paint all the buildings white instead of the traditional colours it used to be that gave the resort it's character. To anyone at the resort that reads this, we will be back in October to see you all once again. I would and do recommend this resort to anyone asking and looking to go there.

Best regards and a big thank you to everyone at the resort.
Doug St.PIerre

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 22, 2013 via mobile

My husband and I have just returned today from 2 weeks at the Reef Playacar. Have to mention willy, what a lovely boy and so charming throughout our whole stay. He is part of concierge service.. The hotel is small compared to many and very nicely laid out with a cenote and small jungle in middle of room blocks. We had a standard room which was very nice. The 2 pool areas are set on tiers with sand terraces between which gives a very relaxed feel. The afternoon coffee bar and ice cream parlour are in the jungle area which can be a nice change from the seering sun. Our main criticisms of this hotel were the food and drinks. The food was so monotonous we frequently ate elsewhere. What food they had was often undercooked and we had to pay extra on our all inclusive deal to ever use an a la carte restaurant. (There were only 2). The food there was not too bad but one night they had run out of half the sweet menu and these places were never full! The drinks in these all inclusive hotels are always well under strength, don't they realise that if they were the "full monty" people would drink much less. Anyway, all staff lovely Mexican people overall lovely ,coco bongo was fantastic night out, beach great, have travelled the globe. Would rate overall 3 star. Jeff & Kathy England

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2013

We just returned from a fantastic week at the Reef! We booked an upgraded premium room...which was on the third floor facing out.

Room: basic, clean, fridge restocked daily, quiet but no view (i would choose quiet over view anyway!)

Staff: Willy was the first staff we encountered....priceless! Front desk was friendly and efficient, Time share people are there but a firm polite 'no' was all that was needed. Entertainment staff were full of positive energy! Nico's bar....awesome.

Food: Fantastic! We enjoyed everything at the buffet, snack bar, ice cream parlor, coffee hour!

Pools/Beach/Grounds: Simply Beautiful! (lack of shade is an issue at the beach)

**My only suggestions to the resort would be to throw up some more beach umbrellas AND include wifi in the all inclusive package.**

Would I return and/or recommend this resort to friends and family...YES!

Room Tip: Upgraded rooms, upper floors for less noise.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#50 Top resorts Hotel in Playa del Carmen
#65 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico

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