My wife and I went to this resort because it was the best deal and a friend had gone many years ago.
Let me start with the good;
Staff is somewhat friendly
The location is great, beach is beautiful.
Ocean is amazing
Convenient to the shopping and main town area
The locations and surrounding resorts all seemed safe
Their time share program is a SCAM, it is a SCAM, it is a SCAM (was that clear enough) and yes we fell for it. I worked with my credit card company and unbelievably we got ALL our money back. There are only a couple of the nice suites they say you get with the membership, but keep in mind if they are actually available for booking then what do they have to show potential suckers, like me? Also know that this area is so over developed that their pitch, we bring people here to sell other sites and we will buy your weeks.....BS.
They play a shell game with the resale companies all of them are being sued by the states they work in. All they do is change the name. I figured this out because they have the same physical address and if you actually try to find a location outside of the Reef to book they are either booked or on pare and sketchy like the Reef
The rooms are dated, AC broke, beds are nasty and the bathrooms typical of a third world but not of a resort
The food is pretty sparse in selection and taste, and my wife got sick one day. The bar upfront is a pay bar, and here I thought it was an all-inclusive resort - NOT.
Everything that is decent is an upgrade and even then the selection is minimal
The resort was not exactly the best maintained. The bathroom by the main pool smelled so bad I understand why most people just pee in the pool. Yes I said it. After the second day we noticed that many people at the swim up bar did not leave the pool....all day. I asked the bartender from the stool section and he said they shock the hell out of it each morning with large doses of chlorine.
They only allow you to keep the beach chairs stuck all together, we tried to pull it down away from all the other people and turn to face the sun and was rudely told to move it back....which I told them to go pound sand and move it yourself.
The people that bring you drinks on the beach could care less, and I spent more time getting them myself. I assume because they are free and even though I tipped the guy he never came back after the 1st round.
If you still choose to go here do not walk to the right down the beach as you will see what nice resorts really look like, it will ruin your trip from there on out. I am sure those resorts were only a few dollars more.
I will return to Playa Car but the Reef can suck it! I really want to respond to the sales group as they arrogantly responded when I first disputed the program and they said that they would not do anything as they have an iron clad contract........oh well I got lucky. If you don't believe me check out these links:
- Official Description (provided by the hotel):
- This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food, domestic drinks and a variety of international drinks included, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more less
- Reservation Options:
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- Also Known As:
- Reef Playacar Hotel Playa Del Carmen
- The Reef Playacar
- Reef Club Playacar
- Reef Playacar Mexico
- Reef Playacar Playa Del Carmen
- Reef Playacar Riviera Maya/Playa Del Carmen, Mexico