Returned yesterday after a week in The Reef Playacar. This is the third resort we have stayed at in Playacar. It was alright, a bed, shower and a beach. We thought that there were some high points, a lot of averages, and a few lows.
The lows included lack of late food. We went to Xcaret and returned to the resort at 9:30pm. The resturants were closed. They had a special Mexican themed dinner in another area of the resort, but we had to ask at the desk to find it (after 5 days at the hotel already). We had minimal choices at that point and the service staff seemed more annoyed than helpful. The bars were hit and miss, with no two bartenders making drinks the same way. Often we were told that the bar had run out of a liquor or a mixer, with no plan to restock that day. The room was older, some mildew in the shower area,and a definite musty smell (which was worse than we are used to in other resorts).
The average included the buffet resturant. The food was adequate, but not always hot. There were a fair number of choices so one could always find something to eat. The grounds were nice, but not spectacular. The other two resorts in which we have stayed were much more focused on keeping the area extremely neat and clean.
The highs: Beach- large and beautiful with plenty of chairs. The Reef Marina- Staff terrific (see seperate review). All staff- specifically Roslie and Paulino in the Chulavista Resturant and Orlando at the beach bar. The beds were the most comfortable we had slept in in the area.
In general we would not likley stay again, unless there was not another option. We would move further south in Playacar. The week went well, but its not where you stay but the attitude and company you keep while on the trip.
- Official Description (provided by the hotel):
- This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more less
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- Also Known As:
- Reef Playacar Hotel Playa Del Carmen
- Reef Club Playacar
- Reef Playacar Mexico
- Reef Playacar Playa Del Carmen
- The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico