Excellent resort. Check out my pics.

Just got back from a week in PDC at Iberostar Tucan. It was amazing. The service was great. There were no signs of hurricane damage...except a little foliage damage, but even the plants were being replaced as we were there! The beach was perfect.

Just returned from 1 week at the Iberostar Tucan. What a great hotel. My family and i were a little aprehensive about our trip after the Hurrican, but we should not have worried. The people of Playacar have worked wonders in and around the resort. The hotel is fab, very clean and tidy. Great pool area and fab beach front. Never a problem with beds and shade. Love the beach service from the staff. Although the forest area within the grounds has taken a bashing, new growth has appeared and wildlife is back. The buffet restaurant has an amazing choice of grub. Rooms are very clean and tidy, daily service. But for myself and the rest of the gang it has to be the staff that make this hotel. Attentive, fun and courteous. I will be going back.....

First of all I want to thank this forus for the valuable advise - I depended on TripAdvisor and all the contributors before I choose the right resort and a go/no go decision during Wilma.

I went there with my wife and our 2 year old - the resort was just perfect - ABSOLUTE PARADISE !! We were there from Dec7-14.

Below is my contribution to this forum ..

Service
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The best thing about the resort was not the facilities, location or the food - but the service. The service is totally exceptional - the best we have ever experienced. The star friends, bartenders, waiters and the rest of the staff are very friendy. Customer Satisfaction is their top priority. They never say "No" to anything :) They will try to fulfil your request - as long as its a reasonable one :) - or at least they will go the extra mile to try to resolve your issue.

Food
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Food is very good and the quality and variety is good too. To be honest, we got a bit bored with the buffets and tried 4 out of the 5 a la carte restaurants. Our order of preference was Grill, Japanese, Italian and then Mexican. We looked at the tropical menu and instead did the Grill one Twice.

Entertainment
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Overall very entertaining and funny. A few shows were a bit cheezy - but even they feel funny if you have a few drinks with it.

Kids
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It was full of Kids. Lots of activities. Staff is great with kids. Lost to do. My daughter loved the pools and the beach and the kids shows. Baby Sitter service was very reliable - we sneaked to the Disco while our daughter was sleeping.

Rooms
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Very clean. Try to get a room at the end of the resort near the main pool and the beach. We got very lucky as during check-in I requested one as my wife is pregnant and I was with a 2 year old. The girl on the reception went out of the way and did her best.

Value
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Worth every penny. Excellent value.

Recommended Cocktail
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- Mojito's made by Luis at the beach Bar.

Pool and Beach
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- Lots of Pools with a great location.
- Bar Service at the Beach - you cant go wrong
- Motorized and Other water sports

Theme Songs
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"Dale palla" and "Hey baby" are the theme songs - very catchy and good to dance to every night.

Tips
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Tip the staff in dollars - they deserve it and will appreciate it.

Trips
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We did 2 half day trips to Tulum and 5th Avenue. These are a must to get the most of your trip. Tulum was quite an experience and 5th Avenue is great for shopping.

Post-Wilma
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I could not tell the difference apart from 2 things - a few rooms were being worked on the Quetzal area and the jungle's vegetation and palm trees are effected - they will grow with time.

So if you are looking for a place to relax and are looking for exceptional service - the Iberostar Tucan is the place for you.

Have a nice trip !!

Send me an email if you have questions.


etizen101@yahoo.com