Our family of five arrived in Playa on Oct. 14th and enjoyed the Hotel staff, food, location, services, pool, beach, etc. for 6 wonderful days. Then Wilma came and we became dependent on the staff for our survival and safety. I can't begin to convey how wonderful everyone at this hotel was. We were in the disco for 2 nights and the staff risked their lives to care for us, climbing on the roof to clear debris when the ceiling began leaking, bringing in food, coffee and water. When you pick a hotel you probably look for a bargain, and great reviews. You don't think about their risk management programs or safety training. Iberostar is number one. They took in people from shelters after the storm, fed housed them with out charging them anything. If you get a chance to stay at an Iberostar, DO IT!

My husband and I arrived at the Tucan on 10/17/05. Two days later we were preparing for a category 5 Hurricane. We were shocked because "Wilma" was a tropical depression the day of our departure. Suddenly she was a Cat 5 Hurricane headed straight for us!

This was our second stay with the Iberostar Resorts. The first was at the Paraiso Lindo in September of 2004. During which.....by the way....we were brushed by Hurricane Ivan causing the beach to be unusable for our entire vacation. Bad luck or maybe just hurricane season?

In my opinion the Lindo is a little more upscale than the Tucan. However, the Tucan is (was) very charming with the jungle atmosphere. We just loved all the animals that roamed the grounds. Unfortunately Wilma destroyed everything that was endearing about the resort. The jungle was thinned out by Hurricane Emily earlier in the season. Wilma finished the job. The buildings suffered little damage compared to the lanscape. The beach was great even after the Hurricane. There was a lot of debris, but the staff worked hard to clean it up. They were busy cleaning and repairing roofs the day after the storm. They opened the Tulum buffet and tried to make us feel as normal as possible. I have nothing but good things to say about the Tucan Staff. Some of them actually risked their own safety to bring us food during the Hurricane. I don't know many people that would do that! I would highly recommend the Tucan. If you are traveling soon just be aware that the landscape has drastically changed. I will post some photos. Unfortunately I do not have many pre-Wilma pictures. I'm sure that the amazing staff at the Tucan will continue the tradition of great service even in the wake of Hurricane Wilma. We will definitely return but.............maybe not during Hurricane season!

My wife and I stayed at the Iberostar Tucan between October 15-26. We were supposed to leave on the 22nd but WILMA changed those plans.

Where do I start? The resort is beautiful with a large variety of wildlife (monkeys, peacocks, capybaras, iguanas, and turtles to name a few) making their home in the lush jungle. My niece and nephew would have loved it.

The food at the buffet was exceptional. I am a very picky eater and I always found something that would suit me. At breakfast, the made to order omelets were my favorite. My favorite dinner meal was the sautéed shrimp still in the shell. Delicious! Grilled sirloin and chicken were also very good. We only went to 2 al la carte restaurants and we were not overly impressed.

The beach was spectacular! We would spend most of our day at the beach. Even though we arrived early enough to get a palappa, I preferred to get an umbrella and move closer to the water. The water was awesome and because of the hurricane, the waves were powerful. I actually enjoyed being thrashed about by the waves.

The pool was nice but I am an ocean person. However, I still made sure to take a dip in the pool at least once a day. The adult pool bar seemed like a good idea, but we decided not to use it. When you think of it, these people were drinking all day long and no one was going to the bathroom. It’s quite apparent that they must have been taking leaks right in the pool. I can only hope that the resort is using high dosages of chlorine.

The bar at the beach was where we got most of our drinks. Also, the restaurant closest to the beach was great for an afternoon snack and beverage.

We went on one excursion to Chichen Itza. Just so you know, it is a 3 hour ride to get there. It was nice and swimming in the cenote was fun but if I had known that we would be spending 6 hours in a van, I would have passed.

During the hurricane, we were lucky enough to not have to be evacuated. The staff risked their lives to bring us food and water. We could not have been in a better situation. As soon as the storm passed (after sitting on top of the Yucatan Peninsula for more than 2 days!) the hotel worked quickly on getting things back to normal.

If we ever go back to Mexico(definitely not during hurricane season), I would not even think of giving another resort our business. The Iberostar Tucan was great!

We have just come back from Mexico after the hurricane. Firstly I cannot praise the people enough, they were fantastic. We were all sitting in our rooms frightened, wile they were running around the complex with bags of food and water for their guests. The Hotel and the people who work there are tremendous, we were fortunate to be able to sample all of the restaurants which were really good. Cleanliness and service was second to none. The grounds were beautiful and very well cared for as were all of the animals. We will be back one day to see how they have recovered from this terrible hurricane. Once again thank you so much for taking care of us all and keeping us safe.