January 5 - 12
We got to the resort around 1 pm, and were very happy that our room was ready as we were tired since we had been up since around 2:30 am. The check in was quick, and we were in our room within a few minutes. Our luggage was delivered within 10 minutes. We did not get the building I requested which was 11 but it turned out to be okay as we were close to the lobby in building 17. We did get the third floor as we wanted, and 2 double beds. The room was clean, and we had enough storage for all our stuff. The bathroom was small but we managed. I wished the shower had a curtain or door though. The lighting over the sink was not the greatest, and the hair dryer was old but it worked. There was a shelf over the toilet which was a great place to put our stuff so that we did not have everything out on the counter. We were worried that the beds were to firm but we ended sleeping good. We always had lots of water, and pop in our mini bar. Our maid was great. Our room was very clean.
I was disappointed that the internet was not free since it is 2014. I used one of the computers at the resort on our first day but it was very slow, and frustrating so we ended up paying for a full week of WIFI which was about USD $40. It was worth it though so that we could keep in contact with our families back home. You could only use one device but the internet worked all through the resort. The strongest signal was in our room though.
We went to the Tropical, Steakhouse, and Japanese restaurants. They were all great but make sure you make your reservations as soon as possible before they are all booked. I enjoyed steak all 3. I ate with chopsticks for the first time at the Japanese restaurant, and I did pretty good. We ate most mornings at the restaurant by the beach on the Tucan side. The view was amazing, and the food was yummy. We also ate most of our lunches there as well. There was a good variety of food at all the meals. The staff in the restaurants was outstanding. They were all friendly, and doing their best to make our vacation the best. Angel was our favourite waiter, and was always there with a friendly smile as well as a drink suggestion.
The Star Friends (entertainment team) were amazing. They made the resort a lot of fun. They worked long hours but were always full of energy, and willing to talk to the guests. They even greeted us outside the restaurant by the lobby at breakfast, and came in to talk to the guests. They had lots of activities through the day, and we went to most of the shows at night which were fun, and entertaining.
It was nice to see all the animals in the jungle. We heard, and saw a lot of peacocks. If you are on the first floor be prepared for them to be on your balcony. We saw a few monkey's but unfortunately they were not up close. We also saw coatis, agoutis, and a cat.
The weather for 4 days was cool, and rainy but we still managed to relax around the pool reading. Our last 2 days were very warm, and sunny. We were finally able to enjoy swimming in the pool, and the beach. We never had a hard time finding lounge chairs around the pool, and the Tucan side had very comfy ones that dried very fast. We managed to get a spot close to the restaurant at the beach, the bathroom, and the bar.
As the weather was not the best at the start of our trip we didn't book any excursions. We would have liked to go on the catamaran trip through Sunwing if we had a chance.
The resort was very clean, and the workers were always busy cleaning. I would definitely go back.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico