First, let me say that I really enjoyed this resort. The only reason I wouldn't give it 5 stars is the "old" room. And when I say old, I really just mean the furniture and style - it was otherwise spotless and clean! The customer service here was amazing. The monkeys were SO fun! I would highly recommend getting a jungle view room, top floor. We had monkeys on our balcony many times. So fun!
The pool was amazing! Huge and warm. The one feature I didn't prefer was the pool bar was in a separate spot than the main pool. If I had a family, I would probably prefer this, but for a group of parents without their kids, it was not ideal.
I would definitely consider myself a hotel snob and have traveled to many highly rated all-inclusive resorts. We chose this resort for it's price point and it's rating, so I knew what to expect. If you're coming to this resort for a lavish room, you will be disappointed. If you're coming to relax and enjoy the jungle, good service, and beach, then this is the place for you. I would go back again.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more less
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- Also Known As:
- Iberostar Playa Del Carmen
- Iberostar Tucan Mexico
- Iberostar Tucan Playa Del Carmen
- Playa Del Carmen Iberostar
- Iberostar Tucan Quetzal
- Iberostar Tucan Playacar
- Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico