I will begin with check-in, even though we were having some difficulties the staff was so nice and they were so patient with us. We were booked in the 1800 Block of the resort and even though it took a few extra mintues to walk to the beach it was a nice location. We were extremely close to the bar, buffets, and reception.
The wild animals are amazing, peacocks, flamingos, monkeys in the trees, these little wombat type animals, and exoctic birds every where. My husband and I probably wouldnt be classified as "nature" people but we loved every inch of the resort and every second of our stay. It was so much fun to just walk through the jungle and look at all the wild life. Its pretty awesome how the hotel is built into the jungle, they bend the sidewalks around the trees instead of removing it, which is pretty neat.
The food was delicious! The morning buffets had everything you could ever want. Pancakes, eggs, ceral, oats, different jucies, fruit, meats and cheeses. They literally have something to cater to every person. The lunch and dinner buffets are equally as delicious. There are so many options and different flavors to choose from. We ate at three different A la carte restaurants. The mexican was our absolute favorite. To have tradition mexian food was wonderful, and the service was absolutely perfect. We also ate at the Japanese restaurant, and the steak house. Both were just as great and the service was also perfect at those two places. If you go hungry here, that honestly says more about you than it does about this hotel. There are endless choices.
The beach was beautiful and super clean. There was always places to sit and relax, and people coming around to take drink orders. The entertainment is also very good. My husband and I went to several of the shows at night and loved all of them. Very professional. We each also had a deep tissue message and both really enjoyed the spa. The spa has a hot tub, for adults only which is great!
A big concern for me was safety and I felt completely and utterly safe at every minute. We walked to Starbucks almost every day/night for the Wi-Fi to call home (5 minute walk), and went to 5th Ave and did some shopping and never felt like we had to look over our shoulders. I really can not get over how fun our entire trip was. All of the staff made us so confortable and made us feel so welcomed. Most of the staff can speak several different languages which is pretty remarkable. English, Spanish, and French were a few that I heard. We did tip pretty much every person that did a service for us, bartenders, waiters, for the messages, bell boys, even though it is not "necessary" my husband and I have both worked in the service industry and we always felt like everyone worked very hard and went above and beyond for us and certainly deserved a tip.
We are already planning our trip back for next year, the hotel has everything you could want. and it's a perfect location. Thank you everyone at the Iberostar that made our trip perfect!
1800 Block was pretty quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 1, 2013
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Thank you very much for your kind review, we are thrilled to read we met you expectations!
We are happy you were pleased with the location of your room, and our lovely native wild animals and flora.
It is encouraging for us to learn you enjoyed our gastronomy so much; our chefs do their best to offer a vast variety of food that caters to many different nationalities with several palates. We will forward your comments to our executive chef and food & beverage, including your special mention to the specialty restaurants and the service you received, so that they can congratulate all the staff that works towards your satisfaction.
Thank you for your lovely comments about our beautiful beach and our spa. It sounds like you had a really relaxing holiday!
Finally, we appreciate very much your comments about our lovely staff, from our entertainment staff, to bartenders, waiters, bellboys, and your generosity towards them. They are the most important asset our company has; thanks to them we are able to provide our customers with great and unforgettable vacations.
We hope that if you come back to Riviera Maya, you choose as again, as we would be thrilled to welcome you back to your home away from home!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.