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“My Second home” 5 of 5 stars
Review of Iberostar Tucan Hotel

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Iberostar Tucan Hotel
3.5 of 5 Resort (All-Inclusive)   |   Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #37 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
Mifflinburg, Pennsylvania
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“My Second home”
5 of 5 stars Reviewed February 6, 2013

This is my 3rd review of this resort only because there has not been any other resort that i loved so much. My husband and I decided to make this our second home. Every resort has its flaws, no matter where you go, so dont let the negative people keep you away from this wonderful resort.
My husband and i traveled this time without the kids from january 30th until February 4th. Friday night we up graded to presidental suite with romantic dinner on balcony. Must say for the little price it was totaly worth it. I want to thank everyone that made this night wonderful for us. The jungle planted in middle of the resort and beautiful beach, wonderful employees make this resort stand out from the rest. You will not go wrong with the Tucan and we will definetly returning and hopefully soon.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 9, 2013
Dear Guest,

Many thanks for your positive review. We are happy to know that you enjoyed the romantic dinner in the Presidential Suite! It is always an honor to serve guests like you.

Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to know if we are achieving our goal, which is the complete satisfaction of our clients! And of course to keep improving day by day.

Thank you and we are looking forward to welcome you again in Iberostar Tucan & Quetzal.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,738 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cranbrook
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 2, 2013

We stayed here from January 14 to January 23, 2013 and it was a treat! Beautiful grounds, spotlessly clean and the staff were very friendly and helpful. Entertainment staff was awesome. The beach was very large and there were always lots of chairs available. There was a very good variety of food and we found it very good. We thoroughly enjoyed the buffets. The only issue we had was that the beds are very firm, but we asked for a topper and by the time we got to our room it had been put on the bed and everything back in order!!! Ladies....if you like a blow dryer that is gentle...bring your own. The ones in the hotel are meant to dry your hair quickly!!! We wouldn't hesitate to stay here again. We would like to thank everyone for a wonderful time!!! Thanks again, Rick and Lorene.

Room Tip: Ask for a bet topper upon arrival as I guarantee the bed is very hard. If you would like to see the...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 9, 2013
Dear Guest,

Thank you for your favorable comments following your stay in January.

We have shared your comments with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us!

Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next vacation in Mexico.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2013

Just came back from a "ladies only" vacation with 5 friends and we enjoyed every minute of our stay at the Tucan. We had pre-dinner drinks in the lobby every evening with the peacock at the hotel "bellying up to the bar!" We enjoyed the food at the buffet and were especially impressed by the Japanese restaurant. Everything was very clean and orderly and we found the staff to be helpful if we had questions. Our only suggestion would be to add a movie theater to the property or show movies in one of the conference rooms especially if the weather is not cooperating. The jungle-like grounds are very entertaining when watching the many animals and birds that live there. Beautiful beach and lovely amenities....thoroughly enjoyed our vacation and would happily return!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 27, 2013
Dear Guest,

Thank you for your favorable comments following your stay in January.

We have shared your comments with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us. Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next vacation in Mexico.

On the other hand, we can inform you that we have shared your suggestion with the persons involved and we will be working on finding a solution. Thank you so much for the tip :-)

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 30, 2013

Just come back from the Tucan having spent a fantastic two weeks here. Great hotel, good staff, all very polite and helpful. Loved all the animals

Beach is excellent.

We tried the Steakhouse, Japanese and Mexican restaurants. The buffet was ok but gets a little boring after a while but there are some super restaurants in Carmen

Bad points. No wifi except in reception and its pricey but helped me not to keep checking my mail every 5 minutes. The house red wine was pretty bad too, otherwise all drinks were great

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 5, 2013
Dear Guest,

On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next vacation in Mexico.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 29, 2013

This may be considered kind of 'update' to my previous review (dated Jan 2011).
Now when the kid is older and taller we started noticing a few things:

- restaurants (general, plus palapas) are designed mostly for adults. there is no 'kids corner', so little kids can't really pick food on their own. also if the kid grew out of the high chair and needs to use the regular one, there are no boosters. we had to get extra seat cushion from another table's chair.

- restrooms: again, little kids have to use toilets only (all urinals are positioned for adults)

- for some reason (which receptionists could not explain) they're taking down shower curtains (at least in our room we didn't even have shower curtain rod). that may create extra mess in the bathroom

- improvement: kid's club is now in a room with walls (renovated)
- improvement: palapa got outside tent, so even in rainy weather you can enjoy breakfast/lunch outside
- improvement: some rooms (like ours) are getting flat-screen TVs

Overall we really enjoyed our vacation.
The food and entertainment were great (though we didn't go to a-la carte restaurants).

Room Tip: if you're okay with pretty loud 'nightlife entertainment' you can live in any block. ot...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 5, 2013
Dear Guest

Thank you for choosing Iberostar Tucan & Quetzal for your visit to Playa del Carmen and for taking the time to provide such a detailed review of your stay at our resort. We really enjoy reading your comments and knowing that you liked the improvements.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction. So we will take into account all your suggestions with regard to facilities for kids.

We would like to inform you that the reason we have taken down the shower curtains is for hygienic reasons and also because of the updated design of the bathroom.

We hope to welcome you back in the near future and have the pleasure to host you!

Kind regards,
Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 28, 2013

Stayed at this hotel from the 1st jan - 13th. To be honest I wanted to stay longer as I felt it wasn't long enough to see all the things I had planned. However, hotel is very clean you always see plenty of staff continuously keeping the grounds and hotel itself very clean.
I stayed in block 14 on the middle floor then asked to be moved to the top floor in the same block when they had a room available as this is where all the monkeys can be seen. They came on the balcony every morning and the children loved it especially. After experiencing this for a while I upgraded to the presidential suites along the beach for the rest of the stay. They are huge, 3 bathrooms 2 bedrooms, kitchen, living room and a massive balcony with a jacuzzi, sun loungers and dining area outside at an additional $200 per night - well worth it. The presidential suite itself occupies a whole half a block and they are all located on the top floor right on the beach - what a view.
Minibar was always stocked and all included. Room service included between certain times. Staff were very friendly especially the entertainment staff who were a very lively and fun crowd. Mauricio especially in the pool aerobics always got everyone going and even the people around the pool got up and danced around the pool. My son loved the kids club he's 9. Couldn't get him out of there.
The beach is beautiful - we didn't try any water sports as they were unavailable due to the sea being choppy for many days. The dive centre on the beach is excellent, dressell divers. They are always busy and make you feel very welcome.
Food is ok. Plentiful I think they do vary it a little but to be honest the buffet I think is better than the a la carte restaurants that we booked. The good thing is with being all inclusive is that if you don't like what's in the a la carte you can just walk to the buffet restaurant and have something there. The quality of food in the Mexican was very poor, the Italian was not far off the same the best out of the lot is the Japanese. Food was better there and it's a bit of entertainment as well cause the chef cooks the food in front of you and does tricks while he's preparing and cooking it.
Drinks were plentiful - this is the first all inclusive place I have stayed in where the waitress staff are continually circling the pool area and beach for you to order drinks you really don't have to move from your lounger.
Great tip - get a phone card from reception it's $20 for a week unlimited calls abroad. We were a family of 8 so we had 4 rooms altogether but just bought 1 card and made all our calls from 1 room. Great value for money.
Get up early if you want a subbed in a good position. We were down at 7am and there were already so many beds reserved in good locations around the pool and beach.
Brilliant trip!!! - captain hook. This trip was amazing. It's in the evening from cancun and it's a definate must. In a nutshell you have 3 pirate ships that set sail, entertained by pirates, lots of games and amazing food. We had the lobster. Outstanding! Then once sailed out and fed the 3 pirate ships meet and begin their antics, flying on ropes from one boat to the other with sword fights etc. Then we sail back with dancing pirates and guests on the dance floor. All drinks are included on board.
This hotel is great for families as there is plenty to keep everyone occupied of all ages. Our family ranged from 9 yrs to 70 years old.
Grounds are splendid and full of wildlife. Plenty to see.
Food isn't brilliant but it was a good fun filled holiday with good service. Would recommend this hotel.
Tip- the beds are hard to sleep on so ask for a mattress topper before you stay and this solves the problem. Also we were informed that all the mattresses in the hotel are slowly being replaced.

Room Tip: Block 14 for the monkeys 1st floor or 2 nd floor. Or even better presidential suites on the beach.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 2, 2013
Dear Guest

Thank you for choosing Iberostar Tucan & Quetzal for your visit to Playa del Carmen and for taking the time to provide such a detailed review of your stay at our resort. We really enjoyed reading your comments and happy that you enjoyed the friendly, warm, attentive and professional service offered by our staff.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction.

We hope to welcome you back in a near future and have the pleasure to host you!

Kind regards,
Quality Manager
Iberostar México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2013

On Arrival We were very impressed with the reception area open plan, no outside walls!reception staff all helpfull especially with the internet. Rooms spacious,and pleasant.Did have a strange smell tho. Bottom floor Block15. Rooms lovely and clean with a towel display every day. Good selection of food in the buffet, but need to ask for a hot plate or food does go cold before you eat it. Just ask and one of the helpful staff will get you one. However if anyone from the hotel management is reading this, most of the complaints about the food were because of the cold plates! Easily put right i think? Beach beautiful. pool lovely, clean. Pool area immaculate,Thanks to Gladys for serving our drinks as we sat and sunned ourselves. thank you also to the entertainment team,something happening all day long,but never pushy,join in if you want chill if you dont. The spa ladies are around on a regular basis asking if you want any treaments, but they are very pleasant and a polite no sees tham on their way. Big thanks to Morritsio, for the zumba class every day at 4 on the beach AMMMMMIIIIGOS! So enthusiastic and full of fun, as were the whole of the team. One of the best features of the hotel are all the animals, we saw Squirrels, agouti, peacocks,( Male peacocks does his full display outside the back of block 15 everyday at about 5oclock. Amazing! ) flamingos, hens, monkeys,Who woke every morning at 6 with strange calls,and iguanas. The paths through the rainforest are just littered with them, they never bother you, too busy looking for food. You can walk into playa del carmen along the beach, or along the road, where you will find a Mayan temple open to all just set back from the footpath. It takes a good 30 mins tho, so we took a taxi for about £3.00. Stayed at Sensatori last year, where the food was better, but enjoyed this holiday as much for other reasons. Our Thomsons rep Siobian was full of tips and had great local knowledge. We had a fantastic holiday here hope you do too.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Tucan Hotel, responded to this review, February 2, 2013
Dear Guest,

Thank you for your favorable comments following your stay in January.

We have shared your comments with our hotel team and we are all grateful for such feedback and very happy that you enjoyed your stay with us.

Thank you for your constructive criticism, it is important to us, as we strive for complete customer satisfaction and your suggestions always help us to improve weaker areas.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#12 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

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