This is my first stay at Iberostar Tucan. I was on a budget this year so I decided to go to Playa Del Carmen area. My wife and I had chosen this resort because it has water aerobics, yoga, jet skis, and animals on the resort and seemed like we would not be bored there. We stayed 7 nights and here are my thoughts. The pool is deep, large, spacious and clean. We did like the pool but this resort lacks a main swim up bar. They have a small little side pool that has a swim up bar but it is very shaded in this pool so the water can be very cool and it is loud there with music and drinkers and not that large of a bar in it. The beach is very nice there, it’s not rocky and not to wavy. Water is clear and warm. On the beach there is always chairs available and they have jet ski rental nearby. There were not a lot of waitresses around the beach or pool you kind of have to get up and serve yourself at the main bar which is located in between and beach. Drink selections are little limited but they are made well. There is an indoor and outdoor buffet right next to the beach and pool so you don’t have to walk far at all for lunch or a snack. This resort is great for activities and we found the staff wonderful. They work very hard there as you will see them in the morning to late at night working. I played tons of beach volleyball and water polo that was well organized by the staff. My wife enjoyed the water aerobics and yoga with Natalya who she found very enthusiastic and professional. They have a Children’s pool separate from the general pool with a jungle gym so you really only bump into children during your meals. Animals everywhere which brings a peaceful quality to the resort. We were guilty of feeding the monkeys. They come right up to you if you pull a banana out on your balcony and will take the banana right out of your hand. I have some great photos of it. The shopping in the resort was very lacking but about a 5 minute walked from the resort is a shopping plaza with a Starbucks. The plaza has a lot of stores and great prices. The entertainment team is a little small so the night shows are just ok. They do have pool tables and a couple nice nighttime bars as well. Disco didn’t open to late so I didn’t get a chance to check it out as I would be too tired to go from all the afternoon sun and drinking. The buffet food was not good. We have been to resorts nearby and always found decent food at the buffets but I have to admit it was hard to find anything here. We did go to a couple restaurants and found the Japanese Restaurant was good. The Italian and Tropical restaurant was not so good. The Steakhouse restaurant was very booked and did not have any openings to very late so we didn’t get to try it. We found the rooms to be very nice and spacious however the TV was outdated and the station selection was very poor, not much in English. Overall we liked Iberostar Tucan. Great staff, activities, tons of animals on the grounds with a beautiful beach and pool. I would stay again if I got a great price on it again. Remember you pay for what you get so I would recommend this resort for a cheap fun getaway but not a luxury getaway.

I was recommended the hotel by my sister who visited 3 Christmases ago and had a great time with no problems. We arrived on Sun 18 November from the UK for a week only and had a lovely first 3 days in our oceanfront suite. It was a mixed bag of sunshine and showers though possibly a few weeks too early to completely miss the end of the rainy season.. The beach is wonderful and the sea is so blue (when the sun shines). The service from the staff was very attentive and I personally enjoyed the buffets though after a week they would have become repetitive. I'm glad we went out on a trip to Chichen Itza last Wednesday because from Thursday morning I was ill. I too suffered from extreme sickness and diarrhoea for the last 4 days of our holiday. I ate bread and water for the whole time, felt extremely tired and so weak from lack of food. I had no idea what had caused it and just wanted to go home. The in house doctor said there had been 'several' cases but we just thought that was possibly the norm in tropical climates. It did ruin the holiday as I felt so poorly. I've now been back 48 hours and have just had my first real hot meal since last week only just getting any appetite back. We had bookings for the Mexican and Italian restaurants but never got there!

I thought this place was wonderful. Five stars on everything. Food was awesome. Although I would skip the Italian a la carte restaurant, nothing spectacular. Steakhouse served up the most amazing steaks I have ever tasted. Buffets had lots of variety and wasn't the same daily. I have a million dietary restrictions, but had no problems because of the huge variety and because not everything was drowned in sauces. Although, if you don't eat bread/eggs or sugar you're out of luck for breakfast. But there was always lots of fruit.
The hotel was spectacular; built around a jungle/garden with lots of wildlife. Monkeys, flamingos, peacocks, tucans, and many many more.
Beautiful beach. Period. It was awesome.
Service outstanding.
Security was top notch, no need to worry about the problems of mexico, if you know what I mean.
Internet: forget it. Even if you pay the outrageous amount they are charging for wireless, it only works in the lobby, and sometimes not. Besides, you should leave all that behind and enjoy the beach.
They have a package you can purchase when you get there for unlimited long distance for north america for $25.
I took only usd and never had to convert any money at any time.
Take lots of one dollar bills for tips.
The entertainment was actually entertaining. You wanted to go see it. Lots of audience participation.
Great place for kids/families.
Not the drunkfest that you see at some all inclusives. More family oriented and older crowd.
I rated 4/5 for value because, hey, who doesn't want to pay less! But it was worth every penny.

Beautiful beach, beautiful grounds but the sickness of so many people including 4 out of our party of 7 was in speakable. we spent at least two days each vomiting, diarrhea and fever. Can't tell you how many other people were also sick. The worst vacation of our lives. The food was not good. The speciality restaurants were ok the days we actually were well enough to eat. Two days home and still not quite right. The drinks were made with sub par alcohol at best. Worst all inclusive we've ever stayed at. Make sure you bring plenty if Lysol and disinfect your room if you decide to stay at this property. Management denied any problems but we personally met 30 or more people that were sick at the same time as our family members. Go somewhere smaller and newer. Property could use a renovation. Missing tiles in pool and showers. Smell of mold in 2 of our 3 rooms. Pool bar was disappointing at best. My best advise....stay away from this property which is also connected to the Iberostar quetzal