Stayed from 11/10-17/12. I did a lot of research before choosing this All Inclusive resort for my wife and I. There are a plethora of AI resorts in this area and many of the large companies have more than one. Even the Iberostar Tucan is really two resorts in one as the Quertzal is adjoining and you access each during your stay. The resort exceeded our expectations and met our particular needs of: not overly large with to much walking, great beach that you can walk on (heading south from resort you can walk past the Sandos AI for over a mile with no other resorts - head north and you can walk all the way to Playa Del Carmen in about 30 minutes), close to PDC with easy access (cab $7/US, 90 pesos).
Jungle setting was very nice and relaxing to see animals and birds. We had monkeys eating outside our room (Building 12) every morning. Open architecture of buildings and resort was pleasant. Beach and water a strong point. Like most resorts the 'reserving' of prime spots is an issue here too but we were always able to find lounges to use. Pool area was fine except pool bar that as others noted could use an upgrade. Service in all areas was better than I get at most places at home. I took a bunch of $1 bills and tipped good service and people definately appreciated it and remembered you. Asked for better quality of tequilla in Lobby and Showroom bar and they provided.
Food overall was very good. Saw alot of attention to keeping things clean, refreshed, and a pretty good variety in buffets. We emailed ahead and got the ala carte resturant and dinner times we wanted. We ate at the Italian (excellent in every way), Japanese (sushi and habachi cooking very well done - steak, chicken, shrimp and/or octupus), Steakhouse (alot of people rated this very high but we were slightly disappointed - corn-on-the-cob was 1/2 a cob, Rib-eye steak same as served in smaller portions on buffets). We tried to get another ala carte reservation but were not successful.
Impressed by the # of people who were multiple repeat visitors (up to thirteen times) which to me is a measure of consistency and meeting people's expectations. Probably 40% English/European, 40% American/Canadians, 20% South American's during this stay. Not to many children during this time of year. Did not ever see the nightclub as it did not open until 10:30 pm and we were asleep. Some of the evening shows were so-so but the Mexican Folklore night was very well done.
We took a day trip to Cozumel on ferry (good idea to only buy one-way tickets - about $22 round trip/person) as this allows you to come back on the hour. Went to the Iberostar Cozumel ($20 taxi each way) and ate and drank free with guest priviledges. Nice way to see another property and extend your cost savings. This would also apply to 3 of the 4 Iberostar resorts north of Playa.
Definately got our money's worth with food and drink and ambience and would strongly consider returning if in this area in the future.